TT C-DILLA program error acknowledged
G, Lascow
Activated.
Of interest is:
1. An Intuit employee acknowledging error with the C-DILLA program.
2. Impersonal (and to me offensive) canned script that repeats over and
over.
3. Hanging up on a Customer
4. Constant attempts to close out chat
5. No meaningful help, only canned stuff already available on their web
site.
I asked permission to post.
#### my name omitted
*****my comments inserted to annotate this post******
********full chat starts here*********
You have been connected to G. Colin.
G. Colin: Hello , how may I help you today?
####: Ok guys work with me here真 Here is my request, please give me another
Product Key to see if I can get Activated with a different key. Seeing TT
web and Chat will not give me the meaning of the error message "Vendor Code
8, Tracking Code 120", I wish to try a new number in case someone has
already used/issued it or it is locked out for some reason. My TT came from
Sams Club, the sales receipt is in Intiit's hands (for $10 rebate) now under
the name I use herein. There was no evidence of box tampering. No one has
used my TT CD or had access to my home. If you call me on the telephone
number used herein and I will give you the Product key off of my box, as
well as several open ticket numbers I have on this subject. Your web site
promise to fix this error code but gives no daily progress which gives me
the feeling nothing is happening, there is not even a last update date. I
have been troubleshooting over the Internet on Quicken Newsgroup with others
users, gathering symptoms and sharing information, because you will not work
with me or escalate to a higher levels. It would be less visible if we
worked together now, yes NOW. I refuse to sit here week after week, dead in
the water, after purchasing your product. Chat told me I must keep checking
back, this is ridiculous and time consuming for all of us. I am being denied
use as set forth in your license.
####: please give me ticket number for tracking.
G. Colin: am i correct in saying you get the vendor error 8 when you try to
activate?
####: yes
G. Colin: What operating system are you using?
####: ME
####: AMD K7-1000, Cable Modem, LinkSys Router firewall
G. Colin: the error message you get is a known issue with tubrotax 2002.
Unfortunately we don't have a fix as of you. We appreciate your patience and
hope that you will check back with us soon for a solution.
******** G.Collin tries to get away here ************
####: This is absolutely unacceptable - get your supervisor
####: I want to try another activation, don't force me to go to Sams to
purchase another copy. I need tho get TT working today and will try
anything.
G. Colin: you will get the same error message if you use a diffrent version
of turbotax 2002.
####: be advised this chat may be posted to my friends on Quiciken
newsgroup.
####: if you are so sure tell me what code 8 means.
G. Colin: It is an error with the C-DILLA program turbotax uses for it's
licensing.
*****There you have it C-DILLA has a program error********
####: apparently it is not a bad disk or duplicate key or a new copy from
Sams would fix.
####: if it a problem with C-dilla all others would have it....
####: therefore it must be interaction with my machine/network/routing, my
particular Internet path (routing again) or something that can be changed.
G. Colin: unfortunately there is little i can do at the moment but ask you
to check back with us for a solution. If you wish to speak to a tier 2 agent
please close down this chat session and click no to the survey.
*****how to escalate to higher level ---tier 2**************
####: will you give me a second key so I can try it?
G. Colin: a second key will not make any diffrence.
####: Why an I having more problems and others not. Would a neighbor have
the same probvlem If he pruchased a TT form Sams?
The agent's network connection was lost.
G. Colin has left the session.
*********************G Colin hangs up on me here************************
Please wait while we find another specialist to assist you.
####: please give me your supervisor
You have been connected to D. Craig.
D. Craig: Hi, I'm D. Craig. While I'm reviewing your case, please tell me
briefly what additional information or help I can provide to resolve your
issue.
####: Hi I need more information on what the prossible problem is and when I
can expect a fix. Why won't you give me a new key to try?
D. Craig: Can you elaborate on the problem?
####: can't activate see the first paragraph for error message.
####: when i try phone activation the tracking code show as a blank field.
D. Craig: Please give me a moment to research the issue.
D. Craig: Which TurboTax program are you using?
####: delux
D. Craig: For the year 2002, am I right?
####: yes
D. Craig: Did you puchased the product directly from us?
####: Sam's Club
D. Craig: Did you try reinstalling the product?
####: yes daily........here is what i do........
####: uninstall TT2002 and Scfe Cast from Add/remove prog....
####: then...
####: search CDAC13BA.exe and uninstal it.
####: then...
####: restart computer....
####: CTL-ALt-DEL and close all except systray and esplorer....
####: Double click the TT CD and follow instructions.....
####: upon...
####: activation I get the vendor code 8, tracking error 120....then....
####: I try telephone activation....
D. Craig: Have you tried the steps for the vendor error?
####: hold...let me finish please
####: then...
D. Craig: All right carry on please
####: I get the Product Key already filled in on screen to give to automated
tehephone but the tracking code comes up blank the auto telephone asks for
tacking code it is blank!...
####: ok your turn.
D. Craig: You are talking about the request code
program the program generates, am I right?
####: Yes, the one that comes up on the screen under the Product Key.
D. Craig: Are you able to see the request code?
####: no it is blank, not even a grey field where numbers should appear.
####: so I can't answer to the telephone.
####: I have no idea what to enter into the telephone auto system.
####: you asked me....
D. Craig: Please give me a moment to research the issue.
####: about...
####: following the instructions for VCode 8....well...
****** he interrupts me while explaining*********
****** he tries to dump me with canned script*******
D. Craig: If you wish to return our product for a refund, please follow the
instructions below:
1. Return your product in its entirety (CD/disks and any manuals) within 60
days of purchase, along with a copy of your packing slip.
2. Include a note explaining why you are returning it and how we should
contact you if we need to do so.
3. Please ship your products/s via a traceable shipping method to:
Intuit Returns Warehouse
6060 Nancy Ridge Drive
Suite 100
San Diego, CA 92121-3290
D. Craig: Is there anything else I can help you with?
####: If I go to Sams right now and get a new copy do you think it will
work?
####: my friend this is costing me money and much time...
####: i need results now...
D. Craig: Yes , it will work. It can be a problem with the CD.
*****he says it will work , but new TT2002 from Sams Club did not work
******
D. Craig: I respect the time that we both are spending right here.
####: Will you send me a post paid return box?
####: if not i will just use my receipt from 2nd copy and reutrn to Sams
####: I already sent in receipt to Intuit for rebate.
D. Craig: When we get the Cd that you have returned to us, you will get the
refund and you can purchase a new product.
*****I get excited here*****
####: No NO NO
####: I am going to Sams...
####: get a new copy...
####: so i can get running today!!!!!!!!!....and
D. Craig: You are always welcome to do it, D. Craig: Is there anything else
I can help you with?
D. Craig: You asked about the product activation not working and we asked
you to follow the appropriate steps.
####: will simply put the bad CD in the box and return it to Sams for
refund. Why should you inconvenience me so!
####: Do you really expect me to be without this software for 2 weeks?
D. Craig: We apolozise for the inconveniences that you have to face.
********another canned script *******
####: Please give me a ticket number for tracking.
D. Craig: Are you asking for teh
case ID?
####: Yes, So if I get an new copy from Sams and it does not work
D. Craig: Please give me a moment to research the issue.
####: may I post this chat to my friends on newsgroups. Is ther anything
else you would like to try before we close?
D. Craig: This credit will be issued to your credit card within 3-5 business
days and will appear on your statement within two billing cycles after you
return the product.
####: What credit card?
D. Craig: When you return the product to Intuit you will be refunde.
####: I bought it with cash at sams, If I get another and use the same
ticket we are all even.....
####: if you want to see ....
D. Craig: You can also so that if the SAMS take the product back.
###: I will try. Case number please?
D. Craig: One moment please.
D. Craig: The case number is ###### (deleted for news post) .
D. Craig: Is there anything else I can help you with?
####: Thanks Craig nothing personal just a stupid policy by your company
D. Craig: I would like to take this opportunity to thank you for visiting
our TurboTax Support Chat.
******puke barf - another canned message above********
####: may I post this chat?on newsgroups?
D. Craig: Its all upto you,
####: thanks, I'll get a message to you to let you know the outcome in
anyevent.
D. Craig: Sure
####: whether the new copy works.
####: bye
****new CD from Sams today did not work, to be continued tomorrow*****
****ernd******* .
Dannie
with another individual, then convert it to text in my pc, and then let me
alter it so I can then post in this forum. Of course taping a conversation
has been made legal although my phone booklet says I must allow for the beep
while recording!
"G, Lascow" <nodire...@please.com> wrote in message
news:v1db7ah...@corp.supernews.com...
Jay
AMD K7-1000, Cable Modem, LinkSys Router firewall.
The CM and LS are very common and should not be the problem. I guess if you
have a modem you could borrow a friends dialup info and try to activate.
This would positively eliminate CM and router.
Is the K7 and MB about the same vintage? or is one much newer or older.
HardDrive make and size? Is it partitioned? Are you using overlays to map
the drive? Was the drive used before. ie did you fdisk and install the
current OS. Is TT installed on C: or second Physical drive or partition?
Virus software? Every had a virus detected?
jay
G, Lascow <nodire...@please.com> wrote in message
news:v1db7ah...@corp.supernews.com...
Bob L
installed TT this year but would have bought TC if I knew about TT's product
registration. I'll buy TC next year for sure.
"G, Lascow" <nodire...@please.com> wrote in message
news:v1db7ah...@corp.supernews.com...
Puzzled
news:QvCR9.249105$a8.1...@news4.srv.hcvlny.cv.net...
> Clue me in on the name of the software(s) that will record my conversation
> with another individual, then convert it to text in my pc, and then let me
> alter it so I can then post in this forum. Of course taping a conversation
> has been made legal although my phone booklet says I must allow for the
beep
> while recording!
It's called CHAT as in COMPUTER CHAT, i.e. an on-line exchange that it typed
on your computer NOT on your phone. Go back and read it again. Does that
explain it for you?
If it WERE a phone conversation chances are quite good that it would be
LEGAL anyway. This is known as a one-party consent recording. Regardless
of what the telephone company may put in their books you can, unless
prohibited by state law, record YOUR OWN conversations without the other
party's consent or knowledge.
djebens
> ####: may I post this chat to my friends on newsgroups. Is ther anything
> else you would like to try before we close?
In early '96 I had a MAJOR problem w/a bug in Qkn v6. Intuit eventually
acknowledged that it was a bug (both chat & phone) but they were not going to
do anything about it till next version (Qkn 98) as too few people were affected.
Unfortunately, I did not ask if I could post the chat, just told them I would.
Next thing I knew my ISP (not the same as now) would not let me connect as I had
made a "threat." Intuit does play hardball. I no longer use their tech support
(inadequate at best) but rely on this group for answers & usually come away
w/solutions.
Michael H. Pittsley
> acknowledged that it was a bug (both chat & phone) but they were not
going to
> do anything about it till next version (Qkn 98) as too few people were
affected.
> Unfortunately, I did not ask if I could post the chat, just told them I
would.
> Next thing I knew my ISP (not the same as now) would not let me connect as
I had
> made a "threat." Intuit does play hardball. I no longer use their tech
support
> (inadequate at best) but rely on this group for answers & usually come
away
> w/solutions.
It's incredible. Intuit does not want to own up to ANY of this - no
accountability for their screwed up TT 2002 activation crap whatsoever.
They blow off their customers and expect THE CUSTOMER to wait patiently for
a solution and check back with THEM!
I guess I should consider myself lucky that I was able to get the damn
program to run on my computer...even considering the time consuming BS I had
to go through with them on the telephone to get it up and running.
G, Lascow
Western Digital 40meg same age, partitioned as a simple C:\ 100% (FAT32 I
think)
McAfee turned off while loading and activating.
No virus detected ever, in the 2 years.
I unplugged ethernet, deleted protocols and drivers to make sure it did not
know I have a network to force it to telephone activation....it just tries
to activate on internet anyway, and when failing with the 8/120 error it
falls back to telephone activation, but the Request Code that is supposed to
be generated by the program is left blank, so when I call the automated
activation 800 number I can not comply with it's wishes and enter a Request
Code. After the Request Code on the screen there are no numbers, no zeros,
just zilch, nothing, nada! Here lies the problem....it tries internet first
get befuddled with 8/120 error and fails to give me a Request Code necessary
for their alternate Tel Activation. Chat assures me that it Tel will
work....can't get anywhere on Tel activation without a Request Code. Sigh!
I guess I will order a new MB, and HDD soon, I wanted to wait till after tax
time. I don't think my Product Codes are registered in the activation
server, so I should be good to go, actually I now have 3 activation codes
all unused, I purchased another TT2002 out of desperation and Intuit Chat
gave me another Product Key which did not work either. My thinking now is
that a flaw in C-DILLA code on all TT distribution CD's is interacting with
my unique BIOS. If so it is a shame that Intuit used such a complex and
problematic method of securing activation. If anyone hasTT working now, I
would think twice about flashing a new BIOS.
I tried reloading TT2000 and TT2002 from CD and they still work fine.....why
did they do this to TT2002!!!!!!!!!!!
"Jay" <bue...@nospamswbell.net> wrote in message
news:vFCR9.38$8j4.67...@newssvr11.news.prodigy.com...
G, Lascow
year flawlessly. I trust TT developers (TT it has been sold product), but
not the management that approved this hair brained scheme and the
incompetent idiots that implemented activation. Activation itself is not
bad if it does not damage/alter your system(HDD), and it must work
flawlessly for all, and have live telephone support when activation fails.
I suspect they rushed this to market before fully testing. Possibly the
could have Beta tested with a few thousand free copies and start using for
real on TT2003. Or, for this first year allow users with activation
problems to download an activation fee copy....I will suggest this to Intuit
next week. Once they fire the managers and incompetent activation idiots,
things should get back to normal. I can now wait another month on my
taxes, I really needed TT the last week of 2002 to tune-up my
portfolio...too late now.
"Bob L" <rala...@attbi.nospam.com> wrote in message
news:WfDR9.560625$%m4.1...@rwcrnsc52.ops.asp.att.net...
Bruce Body
> Chicken. Afraid to change and learn new system. Want to import
previous
> year flawlessly.
I bounce back & forth between TT & TC. They are very similar to each other
to me. No problems importing last years TT data or Quicken data. I haven't
bought mine this year yet, but in years past, they also have a 60 day return
policy. It won't hurt to at least take a look at it.
Ron
that bug was? Tx,
"djebens" <dje...@earthlink.net> wrote in message
news:3E171AB1...@earthlink.net...
>
..snip
> In early '96 I had a MAJOR problem w/a bug in Qkn v6. Intuit eventually
> acknowledged that it was a bug (both chat & phone) but they were not
going to
> do anything about it till next version (Qkn 98) as too few people were
affected.
...snip
Dannie
"Puzzled" <puz...@ameritech.net> wrote in message
news:9aFR9.5192$qU5.4...@newssrv26.news.prodigy.com...
my TT2002 CD came from Intuit and I did not read instructions, put it in DVD
drive, and frankly don't remember being quizzed for activation code but
since I have cable modem I believe I am activated. Been playing with program
for several weeks now and waiting to get my statements so I can complete
filling.
Dannie
Dannie
company I retired from. There those individuals were prompted. Amazing the
level of incompetence at the top (the cream rises)!
Jay
might plug it in and do a quick fresh install of Windows and see if TT
works. But I agree it is most likely buggy install code that can't work with
your MB bios and its HD controllers. Would guess it is cheaper for Intuit
to give you your money back than try to make Macrovision (safecast c-dilla)
fix the Win9x/NT Point and Click Wrapper Code they sold Intuit.
-----------------------------
http://www.macrovision.com/solutions/software/drm/
Copied for above url:
Secure SafeCast "wrapper" can be applied to finished products, using a
simple Wizard-based toolkit; no programming or recompiling required.
.......
Toolkit platforms: Windows XP, 2000, NT (SP4 or later), Me, 98
End-user platforms: Windows XP, 2000, NT, Me, 98, 95.
Mac® OS support coming soon
http://www.macrovision.com/solutions/software/index.php3
Copied for above url:
Create "free trial" versions of your software quickly and easily, without
modifying your code.
Turn trials into sales by allowing users to "unlock" your product with a few
clicks and a credit card.
Enable "viral marketing": When satisfied users pass a copy of your product
along to a friend, it automatically turns back into a trial version - with
option to buy!
Gather valuable customer data by requiring users to "activate" their
software before use.
Target the best-qualified trial users for follow-up marketing with "deferred
registration".
Generate an ongoing revenue stream by selling your software on a
subscription or rental basis: Let your customers pay by the day, week,
month, or year to use your products.
---------------------------------
I wonder if Macrovision has experience supporting Low Cost High Volume
Consumer Software makers like Intuit. My Google search only turned up High
Cost Low Volume Professional Software maker AutoDesk (AutoCad -Non U.S
version-).
Jay
G, Lascow <nodire...@please.com> wrote in message
news:v1efcje...@corp.supernews.com...
> > > ####: Ok guys work with me here¿¿ Here is my request, please give me
G, Lascow
Yeah that's what they try to do - cut you short and offer refund. I suspect
they have quota's and are rated on average call time, typical of
telemarketers.
Chat's standard line on anything slightly technical or on any attempt to
troubleshooe on-line is to offer your money back. TT Chat folks are really
not trained to troubleshoot, they just point you to their web, and spout
canned script like
"we really appreciate your busi......." and
" appologize for any inconvenience...bla bla"
you see it in all the chat text posted herein,
which is very insulting when you really need help.
"Jay" <bue...@nospamswbell.net> wrote in message
news:mDJR9.213$Mg5.16...@newssvr11.news.prodigy.com...
Dannie
promoted!!
Brian E. Rice
pay 50 CMDs (Clueless Marketing Dweebs).
On Sat, 4 Jan 2003 14:21:38 -0600, "G, Lascow"
<nodire...@please.com> wrote:
> I trust TT developers (TT it has been sold product), but
>not the management that approved this hair brained scheme and the
>incompetent idiots that implemented activation.
- brian
Puzzled
news:TVHR9.72205$B31.16...@twister.socal.rr.com...
> "G, Lascow" <nodire...@please.com> wrote in message
> news:v1egfqe...@corp.supernews.com...
> > Chicken. Afraid to change and learn new system. Want to import
> previous
> > year flawlessly.
>
> I bounce back & forth between TT & TC. They are very similar to each other
> to me. No problems importing last years TT data or Quicken data. I haven't
Thanks to this group's comments I RAN back to Office Max with my unopened
copy of TT2002 which I purchased on 12/14. Explained to the management who
gave me no problem whatsoever that I did not want this POS software and
would like to exchange it for TC2002. Suggest that he might want to let
their management know what's going on - especially if they start getting a
flood of returns.
I might have gotten it loaded alright but then again I might not. My time
is too valuable to me to screw around with the crap that Intuit is making
those of you who have had problems put up with. I've used TT for going on
13 years or so and thanks to this stunt TT2001 is my LAST year.
This also raises the issue of importing QB files into another accounting
program. I did a search a year or two ago when I was "forced" into
upgrading since I needed their payroll tax updates. Well, once they had
that bite out of me they jumped the cost of the tax updates to around $130 a
year (nice since they also set it up that it's impossible to run your
payroll and/or do the taxes manually) and I had to grin and bear it.
Between Quicken and QB, they've had me as a customer for about 15 years.
Again, once I find an easy way out of the Intuit harness, I'm gone. Come to
think of it if worse comes to worst I'll just say screw it and start a
completely new set up books 01/01/04. To hell with these morons!
djebens
YES! If you upgraded from v5 to v6 then added a new investment acc't, you ended
up w/duplicate investment categories; as I recall 1 w/no transactions 1 w/the
prior transactions. The duplicate could not be deleted as deleting it deleted
the original w/data. It was not possible to run a report for any investment
transactions as the info was not accurate. When this 1st happened, I spent more
than 10 minutes on the phone trying to explain to the tech that the program did
not allow duplicate categories & that I could not possibly have inadvertently
added a duplicate _category. I was informed that he knew DOS so could solve the
problem. Two phone calls later & several on-line chat sessions finally revealed
that it was a known bug. As you can probably detect I still get annoyed about
this issue & the way it was handled. At least in those days I only paid for the
long distance phone call not the time w/tech support. Actually the problem was
not initially fixed in Q98 but there was a patch several months later -- there
never was a fix for v6. <End of Rant>
Robert S.
> But I agree it is most likely buggy install code that can't work with
> your MB bios and its HD controllers.
I'm familiar with how Intuit hires.
Now, it's hard to get experienced folks to work on installers in the
first place, but Intuit is so loaded up on H1-B foreigners who can't
speak english.
During the dot-com fiasco years, the CEO of intuit lobbied congress to
get more H1-B visas approved so they can hire cheap chinese
programmers.
We're all paying the price for that now, with low quality software
from these Chinese "ploglammels" who can't speak english and work for
nothing.
Han Broekman
news:c5511e32.0301...@posting.google.com:
I hope you're not blaming the Chinese programmers, but the beancounters
who did not want to pay for appropriate quality control.
--
Best regards
Han Broekman
email address is invalid
Hank Arnold
from.
--
Regards,
Hank Arnold
"Robert S." <wrs...@yahoo.com> wrote in message
news:c5511e32.0301...@posting.google.com...