IE6 /OE6 losing email?!

[Gary Williams]

I'm using windows XP with multiple accounts (3 in fact)
My Outlook Express inbox shows as having email and when
going to view it there is none there. I had a series of
email notes in my inbox that I lost. I've check the
support sites and can not find anything, anyone with any
clues?

[Taz..]

The exact same thing has hapened to me ö
Can ANY1 help !??

[Jim C. Pickering]

2 culprits are implicated in the loss of messages. One is having the option
to Compact Messages in the Background (which is set to ON by default) in OE
Tools/Options/Maintenance. It's recommended you disable the option since if
compacting is taking place and you shut down MSIMN or power down your
computer, the files can become damaged.

2nd culprit is using McAffee antivirus software and having it set to scan
incoming email, using the Activex filter and perhaps the autoupdate feature.
For users of V6 of the McAffee software, they have finally admitted they can
cause loss of messages and have provided a patch on their website.

First, determine the location of your Default Message Store by opening OE
and on its menu, click File/Options/Maintenance and then Store Folder
button. Then click Start/Find/Files or Folders and search for all files
ending with DBX (In Win2K and XP, the DBX files are hidden so you will have
to modify search to include hidden files). If you find some in another
folder, they are most likely your missing messages. Note the folder
location, open OE and use File/Import/Messages/OE5/From an OE5 Message Store
and point it to the folder you found the DBX files in.

To extract the contents of a DBX file, use DBXtract, a free extraction tool
provided by Steve Cochran, PhD, MVP.
DBXtract (free): http://chattanooga.net/~scochran/DBXtract.htm

--
Jim Pickering, MVP-Outlook Express
Please reply to the newsgroup only.

[Sam Woodruff]

I'm experiencing a similar problem having upgraded to IE6
on a WIN98 machine. The upgrade installed OLEXP6 and I've
lost all of my previous messages from OLEXP5. I have been
unable to locate any *.DBX files from OLEPX5. Only the
files created during the OLEXP6 upgrade exist.

Is there any way to recover my old mail inbox, and
personal folders form Outlook Express 5?

>.
>

[Jim C. Pickering]

In Windows 2000 and XP, DBX files are hidden by default. Either modify the
Search to include hidden files or change the action under Windows Explorer,
Tools/Folder Options to always show hidden files.

See this website for added info on backup/restore with Outlook Express:
http://www.tomsterdam.com/insideoe5/backup/index.htm

--
Jim Pickering, MVP-Outlook Express
Please reply to the newsgroup only.