Media Jukebox / J River - software doesn't work and very poor support - beware
RAV
good. What other company can you converse with the CEO and developers from
day to day and listen to users. Also when you buy a version, the next is
usually a free upgrade.
"Paul Prior MD" <ppr...@gurulink.net> wrote in message
news:m4peou0gpsteia3o4...@4ax.com...
> Google keywords: Media Jukebox, RIP problem, Digital playback problem,
> J River, support, troubleshooting, MP3, Plextor, open drive failed
> error
>
>
>
> I'll make it brief:
>
> I recently purchased Media Jukebox plus. I had been using it for MP3
> playback and for recording audio off of analog sources, both of which
> it did very well.
>
> However, I recently discovered that in digital mode it will not play
> from CD or RIP files.
>
> I have recent hardware (dual P4 xeon system, all scsi drives, -
> Plextor CDR & CDRW) and am running current ASPI and win2k updates.
>
> Media Jukebox support never even returned any emails
>
> I went to their forums and did a search on the error message I get -
> "Open drive failed. Parameter is out of range" then "Read track
> failed. Drive is not opened." and found multiple people having the
> same issue. Some fixed the problem, but many were not answered at
> all.
>
> I attempted to ask for support, but when I pushed past the usual "read
> the FAQ" boilerplate responses and got no help, they began to delete
> my questions and close off threads to which I had posted.
>
> In short, there seems to be a problem with at least the current
> version of Media Jukebox and digital ripping for some people. Since
> my system will do digital CD ripping just fine with other software
> (Easy CD-DA for example) I know it's not a hardware problem, but they
> are totally unable to address or help. I realize that software may
> have bugs, but when a company is unwilling to help and goes so far as
> to delete threads in their support forums I think that says it all.
>
> It's a shame, because except for the CD rip/playback problem I find
> the product a nice all-in-one solution. But I won't support companies
> who treat paying customers that way, and I post this to warn anyone
> considering registering the product to think twice before you do.
>
> I know there are many who do not have this problem, I'm just posting
> my own experience to educate others. YMMV.
>
> ---
> Fighting cancer for Team TIVO: Put your computer to work - join and help
the fight.
>
http://members.ud.com/services/teams/team.htm?id=935D6C4D-7331-4693-8342-DC7
55FDBB7AA
CQ
says...
> Also when you buy a version, the next is
> usually a free upgrade.
>
of this year.
Weird.
--
CQ
RAV
to go back and explain your problems without making statements about
competitor's programs. If you want help, they will help you. If you want to
vent and make them look bad, they will delete your messages.
"Paul Prior MD" <ppr...@gurulink.net> wrote in message
news:4elfouk6vb07r6975...@4ax.com...
> On Tue, 17 Sep 2002 18:30:29 -0400, "RAV" <r...@nospamplease.com>
> wrote:
>
> >I really like Media Jukebox and find their support on the forum to be
very
> >good. What other company can you converse with the CEO and developers
from
> >day to day and listen to users. Also when you buy a version, the next is
> >usually a free upgrade.
>
> The problem I had was that the CEO was quickly deleting (literally
> within a few minutes) messages that I had posted when he couldn't
> explain why my system worked fine with competing software, but
> wouldn't function with his.
>
> I wouldn't have faulted him if he said he didn't know why but would
> try to figure it out. But to simply delete critical feedback from a
> paying user shows very obviously that he's more interested in the
> forum being a public relations tool than a place to help users with
> the product.
RAV
"MPA" <mai...@my-site.com> wrote in message
news:4ihfou87hucdigvjs...@4ax.com...
> >day to day and listen to users.
>
> And they dont just listen to users, they respond to them.
>
> > Also when you buy a version, the next is
> >usually a free upgrade.
>
> not very competitive.
They do offer updates free and the next full version as well. They also have
a free version, but the Plus version is only about $25 and is well worth it
IMO.
>
RAV
> On Tue, 17 Sep 2002 23:16:47 -0400, "RAV" <r...@nospamplease.com>
> wrote:
>
> >
> >"MPA" <mai...@my-site.com> wrote in message
> >news:4ihfou87hucdigvjs...@4ax.com...
> >> On Tue, 17 Sep 2002 18:30:29 -0400, "RAV" <r...@nospamplease.com>
> >> wrote:
> >>
> >> > What other company can you converse with the CEO and developers from
> >> >day to day and listen to users.
> >>
> >> Most software, all freeware.
> >> And they dont just listen to users, they respond to them.
> >>
> >> > Also when you buy a version, the next is
> >> >usually a free upgrade.
> >>
> >> Considering most mj competitors offer all upgrades free their offer is
> >> not very competitive.
> >
> >They do offer updates free and the next full version as well.
>
> Jackies from AG never charged for upgrades Im aware of and has been
> around years longer than mj.
> AG isnt the only one by a long shot so mj doenst compete well there.
>
> >They also have
> >a free version,
>
Don't mean to argue but yes there is a free version (limited feature set)
and a Plus version (registered), but IMO the Plus version is easily worth
$25. If you choice to use freeware instead than good for you.
>
>
CQ
says...
> If you want to
> vent and make them look bad, they will delete your messages.
>
time in response to another registered user who was having the same
problem.
The CEO said something along the lines of "get your mind right, Luke"...
You can all use it if you want, and you, RAV, can rave about it if you
want, but you can't change the fact that the forum is run by the company
and is monitored so that any messages they don't like or that don't
reflect favorably on the product are deleted. Not a very honest way to
run a forum, IMHO.
--
CQ
Dave
If there is only one or two out of thousands having that same problem,
they still try to assist you. And keep in mind that it is not always
the particular software that is causing the problem. It could be many
things.
If they are unable to duplicate the problem, then it makes it much
more difficult to offer you a solution. I have used other similar
software and used their corresponding support and what I got was
sometimes days, if not weeks for an answer and sometimes no answer at
all. They include MMJB, Real One, just to name a couple
CQ <michDON...@cappycue.com> wrote in message news:<MPG.17f2483e3...@news.cis.dfn.de>...
Jim Hillegass
> The CEO said something along the lines of "get your mind right, Luke"...
Good movie.
Cappy,
I can vouch for the fact that the CEO can be a jackass sometimes
because I live with him. Well, I am him.
In this case, when the customer was given help, he didn't like the
answers, he became abusive, was warned, wouldn't stop, and was banned.
What would you do if a drunk was fooling around on your boat.
Something similar, I would expect.
The fact that Paul is an M.D. doesn't excuse his aggressive behavior.
We have a pretty friendly forum for the most part, but occasionally
people's problems get the best of their good judgement and they start
a fight. I sometimes show them the door.
Jim
CQ
ji...@jriver.com says...
> What would you do if a drunk was fooling around on your boat.
> Something similar, I would expect.
>
former and present crew to get together and have a few beers and chat
about their experiences on my boat, though, I wouldn't ask all the ones
who think I am an asshole to leave.
There may not be anyone left to chat and drink the beer.
My intent, Jim, was not to make any judgements of you or your
software...rather just to make a comment as to the forums. Seems like
there has been more than one person who felt they were more of a place
you selectively aired positive comments and feelings about your product
rather than a place people could vent or ask for help or any of the
numerous other things people do in forums. If you look at various forums
hosted by many other software vendors you will find many negative
comments in there regarding the software and the company that made it.
Nobody here said anything to the affect that Pauls being (or calling
himself) an "M.D." made a bit of difference, by the way...just as the
fact that you are (or call yourself) the "CEO" of your company makes
little difference to most of the people who will read this. All they
expect is fair value for their money and, if they don't feel they got
that, the chance to express that opinion without being censured. If you
are going to host a "forum" you are going to have to expect unsatisfied
and possibly upset users as well as satisfied customers. One sure way to
increase that dissatisfaction and spread more bad word of mouth, I would
think, would be to ban anyone whose comments or opinions you deem not
worthy of airing.
But...ultimately it is your company, your software, and your forum...you
can do whatever you want there.
--
CQ
(all elipses in this post were bought and paid for fair and square)
CQ
michDON...@cappycue.com says...
> express that opinion without being censured
>
refer to.
Typo...of the brain.
--
CQ
<I knew what I meant all along>
Blinky the Shark
CQ wrote:
> Nobody here said anything to the affect that Pauls being (or calling
> himself) an "M.D." made a bit of difference, by the way...just as the
> fact that you are (or call yourself) the "CEO" of your company makes
> little difference to most of the people who will read this. All they
I'm not in this one, but with respect to this point, which we see in
other situations, as well, there's a difference between "CEO of the
software company you're discussing" identifying his position with that
company and the MD using the totally irrelevent "I'm a doctor!" plug
that doctors love to do with their "Oooh, look at me!" initials when it
has nothing to do what what they're doing and where they are.
I don't know exactly how any of the parties involved presented
themselves in the first place, but *if* the officer *of the company
involved* (the software company) identified himself as such, in a post
like the one Jim just made, that seems entirely appropriate. If the MD
was just another doctor expecting special treatment because he has some
initials totally irrelevent to the matter at hand, that's not at all
like the officer identifying his relationship with the company and
product that's being discussed. I think it's good that the officer
*does* divulge that relationship, as versus the case of the doctor
who's just trying to impress the low-lifes he perceives non-doctors to
be.
--
Blinky
CQ
says...
> I think it's good that the officer
> *does* divulge that relationship, as versus the case of the doctor
> who's just trying to impress the low-lifes he perceives non-doctors to
> be.
>
perceptions of you, but certainly a lot of what you say is quite
correct...I too found the use of the Blather Blather M.D. form of the
good doctor's signature in this context a bit over the top. My point was
not to attempt to denigrate Jim or his position with his company, only to
point out that the people he was reaching here were more likely to be
interested in whether or not the people buying the product were getting a
fair shake and whether or not they were really invited and in fact
allowed to share their opinions and experiences with the product in the
forums than they were likely to be interested in his corporate
title...which the use of in this context (forum moderator?) seems also
just a bit unnecessary since he is acting as a forum moderator, not a
CEO, in this instance.
I'd personally rather deal with the mail room boy as the forum
moderator if he were going to give a fair shake and an honest listen to
everyone's opinions.
It's all academic anyway...I didn't mean to get involved in any sort of
long dispute about a company I have had no dealings with (other than to
quickly test and discard their software) and a man who I have little
knowledge of or dealings with. I certainly would have stayed out of this
had I realized it was Xposted to the freeware group...no idea what it's
doing there.
I'm done now.
--
CQ
RAV
think that MJ is the best software of its kind and that the support on your
forum is excellent. Keep up the good work!
"Jim Hillegass" <ji...@jriver.com> wrote in message
news:9d06aa5b.0209...@posting.google.com...
Blinky the Shark
> And what does my being an MD have to do with anything at all? Ad
> hominem attacks are always the first tipoff of a losing argument, my
> friend.
An observation by someone with no stake in the software issue itself:
When one flaunts his initials when they're irrelevant, he takes his
chances whether they evoke the expected awe and reverence, or something
less than that. The whole world is not a medical convention.
--
Blinky