Pacesetter Story: Numbers Game
Ima Myself
go away. Most are good reads.
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Numbers Game
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I could probably tell you more about Pacesetter than most , due to the
fact that I used to do the training of new employees. I also set all
the sales records at the office. I won trips to the Bahamas and
jackets and had the walls plastered with my plaques for salesman of
the month. I quit almost a year ago and they tried to keep me on as
an independent contractor, but I declined. The State of California
awarded me unemployment benefits, because of the reason I quit. After
I quit, I found out that they were saying other things about me that
were not true and the young arrogant Sales manager that was my
supervisor (I'm 55 - he's 27) fabricated counseling statements on me
that never took place, trying to build a case to keep me from drawing
unemployement benefits.
I have been to their factory for management training and was there on
Sep 11, 2001 and the day after that, they were upset because business
had dropped off dramatically - um dah!
Pacesetter is a multi-level management corporation. A normal work day
for an employee may start at 5:30 am and last until after midnight.
If a customer doesn't buy right away, then the employee is scutinized
as to whether they "qualified" the lead. Everybody has a quota. The
telemarketers will lie about whether it is a good lead or not, because
they are supposed to generate so many leads that are "hit" every day.
As far as the quality of the products that Pacesetter sells, they make
a very fine window and doors (Sliding Patio Doors, etc). They sell a
packaged deal, where it is a turn-key operation. The customer does
not have to agree to do business and if they do, there is no law
preventing Pacesetter from setting the prices that they list. Some
people are "buyers" and will buy anything if presented in a logical
progressive method where a sense of urgency is esstablished whereby
they feel that it needs to get addressed immediately. It is Numbers
Game, whereby the more leads you run and hit, the chances of finding a
buyer are inhanced. It is as old as the hills when it comes to
selling. Most people want you out of the house, because they are
afraid you are going to sell them something. The trick is to stay in
the house until they get the benefit of the sales pitch and if the
saleperson is good,like I was, they will close the deal. I almost
always gave a discount off of factory authorized list. The less you
sell it for the less commision you get, so I tried to be honest with
my customers and strike a happy medium with them.
You have to remember that they are a member of the Better Business
Bureau and have to resolve complaints. This is Numbers Game, because
they sell about $140,000,000 worth of business each year and there are
going to be complaints. This is a fact of life. How you deal with
these complaints is the key. Evedently, you felt they considered your
since of urgency irrelivent?
I would be glad to talk to you more about this company. I am now the
Sales Manager for NCSS (Northern California Security Systems) and
loving their professionalism, and no high pressure.
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