Another TurboTax Activation Nightmare
kyle...@tampabay.rr.nospam.com
buy this product. The following is my dialog with their tech support:
Time Started about 11:40PM
You have been connected to H. Donald.
H. Donald: Hello xxx, how may I help you today?
xxx: I've got a Product Activation Error - unknown Product Activation
Service Client error
xxx: I had activated the product back in late december. I went to
finalize
my taxes tonight and tax kept crashing at the startup. I walked the
reinstall step because I updated recently and so I think I had the
problem described on your web site. I'm now trying to pring and finish
my taxes but it won't let me
xxx: Hello - are you there?
H. Donald: Please give me a moment to research the issue.
H. Donald: Please provide me the exact error message and the error
code you received if there appears to be any.
xxx: I gave it to you exactly as it states
xxx: Product Activation Error -
xxx: An unknown Product Activation Service Client error occurred.
H. Donald: What operating system are you using?
xxx: Windows XP
H. Donald: Please check wether you have logged on in your system
with the administrator right.
xxx: Yes I have
H. Donald: *May I know since when are you facing this issue and what
was the last thing you were doing when the issue started?
xxx: I was trying to do a Print for Review
H. Donald: Have you activated the program on this system?
xxx: I tod you, I did back in the december. But when I started it
today
ttax was crashing. You have something on your web site about it and
says you to reinstall. So I reinstalled.
xxx: ttax.exe would crash on starting to program and I sent an error
report to microsoft via the XP error report. I did it three times and
sent it three times. After the second time, I closed all running
programs. It then crashed a third. I rebooted my machine and tried
again. This time nothing seemed to start. I didn't an error message
but it didn't run. I tried again - same thing. So I went to your
web site to see if others had the same problem. It says you had an
issue on Jan 30, 2003 with the one-click update server. This may
have affected some customers when performing the One-Click Update
within TurboTax 2002. So I figured that effected me. I think I did
update on Jan 30 because I got back from a trip that day and my
w-2 forms came. So I added them to turbotax that night and I also
updated turbo tax. But I didn't run it after the update until today.
H. Donald: What operating system are you using?
xxx: Windos XP - Home Edition
H. Donald: Please follow the steps
H. Donald: Open Windows Explorer
Right-click the Start button
Click Explore
In the left-hand side, click on the folder turbotax
Press Ctrl-F.
In the Search for files or folders named box, type *cache*
Click Search Now
Right-click each of the files found and choose Delete
Launch TurboTax while holding the CTRL key
xxx: No files were found. I'll try again
xxx: Ok, I did the wrong search.
xxx: Now I have lots of cache files.
xxx: Just those in turbo tax I assume
xxx: ctfcace files
H. Donald: Do you have searched in the turbotax folder?
xxx: Within turbotax directory there are ficache
xxx: rncache
xxx: ctfcache in 3 different turbotax subdirectories
xxx: Delete all of these
H. Donald: yes
xxx: As I exited turbo tax - prior to deleting these files, I got a
TurboTax Engine has encountered a problem and needs to close. We are
sorry for the inconvenience.
H. Donald: Plesae delete those files and follow the steps.
xxx: Files deleted. Started turbotax with the ctrl key held
Time is now 12:10 AM
H. Donald: Please provide me the feedback about the results
xxx: Sorry, I was waiting for any other steps
xxx: I tried to print, it didn't ask about activation. It gave me a
dialog box. I said print then it game me an error.
xxx: Now it says I cannot print or electronically file using the trial
version of TurboTax.
xxx: Do I try the activation step again
xxx: CDAC11BA.EXE process is running so your background activation
process is running.
H. Donald: Please give me a moment to research the issue.
Time is now 12:29 AM
H. Donald: Please reinstall the product as provided in the link.
The gaint is sednign you to
http://www.turbotaxsupport.com/faq3.asp?docid=117.
xxx: Looks like I'll have to reboot, what happens if I still have
problems.
xxx: Note, why do I need to install from the hard disk
H. Donald: I fht eissue still reamins please feel free to use our live
help service agina. We will more than happy to assist you.
xxx: I didn't have any problems from the CD
xxx: It worked fine until I updated the product
H. Donald: Plase uninstall the product.
xxx: This is a royal pain
xxx: The news is right about turbotax - Product Activation is awful
H. Donald: Take the back up copy of you return you have created before
that.
H. Donald: Please search for *.ini
xxx: prd.ini in 32bit
xxx: setup.ini in DlInst
H. Donald: xxx, May I have the product key written on the backof the
CD sleeve. Also it would helpfull to me if you provide me the exact
date when you first activated the product.
xxx: 99999-9999-99999-999
xxx: the C_DILLA directory was created on Dec 26th so probably
xxx: I got the program for Christmas from my Wife
H. Donald: 11111-1111-11111-1111. Please reinstall the product with
this
key
xxx: So is this another number I have to remember forever
H. Donald: yes
xxx: Reinstalled - doing the update
xxx: Same problems
xxx: After the update, I loaded my tax file
xxx: I tried to print. Gave me the dialog but then gave printer error.
xxx: Tried to print
xxx: Says I need to activate
xxx: Tried product activation
xxx: Got an unknown Product Activation Service Client error occurred.
xxx: What is the internet address that product activation is try to go
to
xxx: Maybe that address is somehow blocked right now
H. Donald: Do you find any request code
xxx: What do you mean?
xxx: If I click on I would like to activate over the phone and then
click
next - I get the same error - Unknown Product Activate Service Client
error occurred. So maybe its not the internet
xxx: Maybe I should reinstall but not do the update and try the
activation.
xxx: After I click Ok I get the telephone diaglog
xxx: Product Key: 11111-1111-11111-1111
xxx: Request Code:
xxx: Nothing is there
H. Donald: Please give me a moment to research the issue
xxx: Ok
H. Donald: Do you get any error code.
xxx: Nope
H. Donald: I am proving you the express pin. Please contact the
following
number 1-520-901-3125.
xxx: What hours is this number available
H. Donald: This number is available from 9AM to 6pm from monday to
friday
xxx: You mention an express pin is that just the phone number
xxx: Is that eastern time
H. Donald: Do I get reimbursed for the phone cost?
H. Donald: Please provide the express pin
xxx: 9999
xxx: I'm sorry, I though you were giving it to me
H. Donald: Is there anything else I can help you with?
xxx: Do I get reimbursed for the phone cost?
xxx: This already wasted an hour 90 minutes
H. Donald: You do not require the phone cost. Provide the express pin
to them.
xxx: 520 is a long distance number - I assume they call back then
xxx: Yes or no?
H. Donald: xxx, I request you to contact the number. We will research
your issue at first priority. You can contact us through chat again.
xxx: ok
H. Donald: Is there anything else I can help you with?
xxx: Nope, just transcribing everything here so I can post it on the
internet maybe someone else can help
H. Donald: I would like to take this opportunity to thank you for
visiting our TurboTax Support Chag.
xxx: Sorry I wasted your time
H. Donald: xxx, I am very sorry that I cannot provide you a solution
at present
xxx: Problem I need this done since I'm leaving on travel
xxx: Maybe faster to purchase another product and figure out how to
be refunded
H. Donald: But I assure you that we will research the issue at first
priority.
H. Donald: If possible please contact us through chat within two days.
We will provide you the solution
xxx: No feasible. I won't be by my computer.
Time is now 1:18AM
Time is now 8:55PM
D. Floyd: Hello Kyle, how may I help you today?
xxx: I sent an hour and half with H. Donald without
any real help. The only thing we ended up to doing
was unisntalling a couple of times and trying a new product id
code. After I got done with him, I uninstalled turbotax
and unisntalled safecast. I then installed turbotax. I did
the product activation. But when I print I get an error
occurred while attempting to print.
So I uninstalled again and installed turbotax. This time
I didn't print, I just finished taxes and electronically filed.
That work. I got confirmation today. SO I decided to print my
paper work.
I got an error occurred while attempting to print.
xxx: Oh yeah, I forgot to tell, after I get the error printing
it then thinks I haven't activated and must buy a license.
xxx: I'll let you read for a little bit
D. Floyd: Is there anything else I can help you with?
xxx: Fix it
D. Floyd: xxx, Please provide me the exact error message.
xxx: An error occurred while attempting to print
xxx: Then it doesn't let my print anymore it wants me to activate
the product
D. Floyd: Please unistall and reinstall the program again.
xxx: I TRIED THAT 5 TIMES!!! DOESN'T WORK!!!!
D. Floyd: xxx, plase unistall and reinstall the program again
xxx: I'm sorry I'm mad but I spent 90 minutes very late last night
He said it would be priority to fix it
xxx: WHY REINSTALL WHAT WILL IT FIX THAT WAS DIFFERENT THAN
THE PREVIOUS 5 TIMES
D. Floyd: Please give me a moment to research the issue
xxx: Can I have a senior technician online that knows something
about software. I'm not anxious to waste another 90 minutes
D. Floyd: xxx, whould like to talk to a live support agent?
xxx: I would like to speak to an expert please
D. Floyd: To continue the process of resolving your issue, I am
giving you an Express PIN and a phone number to call to speak
with a phone representative
Please be at your computer system when you call so the agent
can troubleshoot the issue with you.
The phone number to call is 520-901-3135
The Express PIN is: 5555555
xxx: No good
xxx: They are closed right now
xxx: I can't call from work because I don't have my
xxx: home computer with me
xxx: Also if it takes an hour on the phone are you paying for the
phone call
xxx: The problem occurs when I attempt to print and then thinks
I have to reactivate. Why is it doing this?
D Floyd: xxx, your question was related to printing your return
and we have provided you detailed steps to resolve your issue.
Would you like to use the Express PIN so that you can call one of our
phone
representatives during normal busines hours, or would like to
continue troubleshooting this issue via chat with me?
xxx: Also, it won't let me ractivate at this point because I get an
unknown Product Activation Error
xxx: What detailed steps did you provide
D. Floyd: Kyle plaes use the given Express Pin in order to resolve
this issue.
xxx: How do I if I'm not at my computer when you are open?
D. Flody: xxx, they will be able to guide you further.
xxx: You haven't answered my question
xxx: I don't have access to my computer during those hours so
how does it work? Also do you reimburse for the phone call?
D. Floyd: They will be able to provide you a new product key to
install the program again.
xxx: You really don't understand do you
D. Floyd: You only have to pay for the long distance call.
xxx: I don't need a product key - I've tried two
xxx: The problem is during the print. Something within turbotax
crashes
xxx: It then wrectks the activation
xxx: And thinks I have to activate again.
xxx: I was able to file electronically so it was activated correctly
xxx: Again how do they help me if I can't be at my computer during
those hours?
D. Floyd: Please give me a moment to research the issue.
D. Floyd has left the session.
Please wait while we find another specialist to assist you
You have been connect to D. Monica
xxx: Good Evening
xxx: I take it your able to read the previous chat with D. Floyd?
D. Monica: I apologize for the inconvenience you experienced when you
were unexpectantly disconnected from the previous agent. I would like
to take
a momement to review that chat session so that I can help you resolve
your issue.
D. Monica: Hello xxx, how may I help you today?
xxx: This is really frustrating
xxx: Ok, so you know, turbo tax has been reinstalled 5 times so please
don't
recommend it unless you are doing something different during the
reinstall
xxx: When I attempt to print with turbotax I get "An error occurred
while attempting to print." It then thinks I have to activate the
product
xxx: If I try to activate it I get an unknown product activation error
occurred.
xxx: If I uninstall and reinstall then it thinks I'm activated and ok
xxx: I print, I get "An error occurred while attmpting to print."
xxx: It then thinks it is not activated.
xxx: So I uninstalled and reinstall
xxx: One time I also unstalled safecast and turbotax
xxx: Installe,d and put in the new product code support gave me
xxx: Tried to print. Got "An error occurred while attempting to
print."
xxx: Uninstall and reinstalled.
xxx: Instead of printing I finished my taxes and filed.
D. Monica: Please give me a moment to research the issue.
xxx: I got my confirmation today. Note - must of activated correctly
to file - right. So since I had my confirmation. I tried to print.
I got "An error occurred while attempting to print."
D. Monica: xxx, sorry for the inconvience.
xxx: Don't tell me an express pin either please - I don't have
my computer at work so I can't call during business hours
D. Monica: Ok
D. Monica: xxx, when you wanted to take the printout of the forms
you get the error and can't be able to take the printout.
xxx, is I am getting you right.
xxx: Well I was trying to print my return for safe keeping
xxx: I alsow anted to print my E-File Paperwork
xxx: It doesn't matter what I try to print
xxx: I even tried the PDF option
xxx: When I printed pdf. I did get a pdf file but still got an error
and then thought it wasn't activated anymore
D. Monica: Ok, xxx give me a minute please
D. Monica: xxx, please tell me whether you are using the network
printer.
xxx: Yes
xxx: It is a network printer
D. Monica has left the session
All agents are currently busy. Please stand by.
Please wait while we find another specialist to assist you.
You have been connect to H. Hewitt.
xxx: Was this switch on purpose?
H. Hewitt: Hello xxx, how may I help you today?
xxx: What do you mean, I've been chatting here for an hour
xxx: Why did D. Monica leave the session?
xxx: You are the third persion
H. Hewitt: xxx, please elaborate your issue.
xxx: Can you read the history?
I sent them the history of today's conversation
xxx: There I sent you the history
xxx: Probably just read D. Monica - I think the network printer
may be the issue.
H. Hewitt: Please wait while I research your issue.
H. Hewitt: Plesae try to print any other document.
xxx: Can't it wants me to reactivate the program now.
H. Hewitt: Please Elaborate you last statement.
xxx: I get an error dialog
xxx: You cannont print or electonically file using the trial version
of TurboTax.
xxx: We will now walk you through a few easy steps that will enable
you to purchase turbotax.
H. Hewitt: Please try to print any other document not the turbo tax
document.
xxx: From another program you mean
H. Hewitt: Yes xxx.
xxx: No problem. I've got pictures that I've printed today
xxx: Just printed and it works fine
Your session has ended. You may close this window.
Time 10:19PM
Either he disconnect or when I said Just printed and it works fine.
He might of thought turbotax. I meant the other program prints fine.
Also, I just checked my credit card on the net. Currently there are
2 $14.95 charges from Intuit!!
And it still not fixed.
valid@email Joe101
scripted massages almost made me puke. I'd explain the problem, then they
would ask... What is the problem? as if they were not listening. They
close out cases even if not resolved, so each day I would have to start all
over and explain problem again. I spent 3 week on and off with Chat before
someone was finally able to help me get activated. It also cost me a lot
in long distance phone calls most of which resulted in disconnects because
of their automated system malfunction.
Next year I will look for a product that advertises "NO ACTIVATION REQUIRED"
<kyle...@tampabay.rr.nospam.com> wrote in message
news:9eeu3vsns8tq5nrap...@4ax.com...
William A. Levinson
kyle...@tampabay.rr.nospam.com wrote:
> The product activation is a royal pain and would recommend no one to
> buy this product. The following is my dialog with their tech support:
>
> [deleted]
> xxx: Just printed and it works fine
> Your session has ended. You may close this window.
>
> Time 10:19PM
>
> Either he disconnect or when I said Just printed and it works fine.
> He might of thought turbotax. I meant the other program prints fine.
>
> Also, I just checked my credit card on the net. Currently there are
> 2 $14.95 charges from Intuit!!
>
> And it still not fixed.
(1) If you did not order anything from Intuit, tell your credit card to
deny payment of these charges.
(2) Return TurboTax, get your money back, and buy TaxCut. I did.
--Bill
Mike Block - Tax Cut C.P.A.
wrote:
>The product activation is a royal pain and would recommend no one to
>buy this product. The following is my dialog with their tech support:
>
>Time Started about 11:40PM
>You have been connected to H. Donald.
>H. Donald: Hello xxx, how may I help you today?
I forwarded the full text of this post to Tom Allanson,
Intuit Senior VP of TurboTax. He helped many users.
>xxx: I've got a Product Activation Error - unknown Product Activation
>Service Client error
>xxx: I had activated the product back in late december. I went to
>finalize
>my taxes tonight and tax kept crashing at the startup. I walked the
>reinstall step because I updated recently and so I think I had the
>problem described on your web site. I'm now trying to pring and finish
>my taxes but it won't let me
>xxx: Hello - are you there?
>H. Donald: Please give me a moment to research the issue.
>H. Donald: Please provide me the exact error message and the error
>code you received if there appears to be any.
>xxx: I gave it to you exactly as it states
>xxx: Product Activation Error -
>xxx: An unknown Product Activation Service Client error occurred.
>H. Donald: What operating system are you using?
>xxx: Windows XP
>H. Donald: Please check wether you have logged on in your system
>with the administrator right.
>xxx: Yes I have
>H. Donald: *May I know since when are you facing this issue and what
>was the last thing you were doing when the issue started?
Mike Block, QuickBooks Tax Cut CPA, 954-566-7540
Founding Member: QuickBooks Advisory Council
TurboTax Boycott Ended: http://blocktax.com/turbotax_2002_boycott.htm
Lowest QB Prices http://blocktax.com/lowest_QuickBooks_prices.htm
Error Codes/Fixes http://blocktax.com/quickbooks-errors.htm
QB Add-ons http://blocktax.com/quickbooks-addons/quickbooks-add-ons.htm
admin@localhost,abuse@localhost,webmaster@localhost,postm...@127.0.0.1
Ethel the Ardvaark
> On Tue, 04 Feb 2003 03:54:27 GMT, kyle...@tampabay.rr.nospam.com
> wrote:
>
> >The product activation is a royal pain and would recommend no one to
> >buy this product. The following is my dialog with their tech support:
> >
> >Time Started about 11:40PM
> >You have been connected to H. Donald.
> >H. Donald: Hello xxx, how may I help you today?
>
> I forwarded the full text of this post to Tom Allanson,
> Intuit Senior VP of TurboTax. He helped many users.
But it shouldn't require the intervention of a *Senior VP* to resolve
such a problem. In any case, it doesn't scale well. How will others
who have this problem get in touch with the Senior VP?
The fact is that Intuit introduced a crappy product activation scheme
that simply causes paying customers headaches.
THe...@abiz.invalid
<mbl...@blocktax.com> wrote:
>I forwarded the full text of this post to Tom Allanson,
>Intuit Senior VP of TurboTax. He helped many users.
He promised to get back to me a while back, but I have not heard
anything yet. I still have not started my taxes, and time is going by
rapidly. I will need to start soon.
Perhaps you could ask him to re-ask his tech people to get back to me.
I also spoke with Rick Jensen, and he may be the lead on this.
Thanks for your help with this.
TH
kyle...@tampabay.rr.nospam.com
Another day, another hour. But problem sovle. Don't buy Intuit.
Their final answer is (Please note, that the new features make you
need a network administrator):
Obvisous I'm pretty stupid to spend this much time trying to get it
fixed. But it was like already invested 90 minutes, this can't be
that hard. Then it was another 100 minutes. So it now it consumed at
trying to get it to work. So I had to try again. But tech support
kind of gave up on me since I eventually figured out I could print
what I needed by printed PDF's (this conversation is not included just
the end that they don't support network printers). So of course I
clicked on the button and said I wasn't satisfied so I got another
person just throw one last shot at Intuit and quit. But then this guy
kind of seemed he knew what he was doing but in the end, ob
D. Hailey: Please know that Turbotax does not support printers on
network.
You need to contact your network administrator or your printer vendor
to
resolve your issue.
xxx: I am the network administrator
D. Hailey Sorry but we dot not support computer systems and printers
on
the network
D. Hailey Anything else I can help you with?
So I moved up the chain:
H. Earnie: Hello xxx, how may I help you today?
xxx: Is it true, I can't print my tax forms to a printer on the
network?
xxx: After 3 hours of chatiing with you guys that is the results?
H. Earnie: Which TurboTax program are you using?
xxx: 2002 Basic
xxx: 2001 worked last year on my network printer
H. Earnie: Okay
xxx: Why doesn't it work this year?
H. Earnie: What operating system are you using?
xxx: Windows XP
xxx: Home
H. Earnie: Please give me a momenet to research the issue.
H. Earnie: xxx, Turbotax 2002 has some new features, that is why you
need a network administrator to configurations the turbotax with
network setting
xxx: I am a network administrator
H. Earnie: Please give me a moment to research the issue.
H. Earnie: Please stay with us. We are researching your isse.
xxx: I'm still here, doing other work, so I might not notice right
away.
H. Earnie: Okay
H. Earnie: Please try again with some other software print out.
H. Earnie: Sorry it is by mistake
xxx: I can print with many programs
xxx: I printed wordperfect this week
xxx: I printed photos this week
xxx: I printed web pages this week
H. Earnie: sorry it is by mistake
xxx: What is by mistake?
H. Earnie: Click on Start>>>Programs>>>Accessories>>>Notepad.
xxx: Ok
H. Earnie: Write Test and take the Print out.
xxx: Type Test
xxx: Printer
xxx: Gives me a dialog
xxx: I print to default printer HP DeskJet 1220C on ABC
xxx: I click print
xxx: It says ok
xxx: I walk back to the room with the printer
H. Earnie: Is it working fine?
xxx: I have a sheet of paper that untitled at the top. Test and then
Page 1 at the bottom
H. Earnie: Okay
H. Earnie: Open TurboTax
xxx: Opened. I'll probably have to reinstall if you want a dialog box
for printing
H. Earnie: Click on File and then click on Print.
xxx: Ok. It says Printer: \\ABC\HP DeskJet 1220C on USB001
xxx: Select the item(s) you want to print.
xxx: etc.
H. Earnie: Click on Setup.
xxx: Ok
H. Earnie: What are you gettting there?
xxx: Name: \\ABC\HP Deskjet 1220C
xxx: Status: Ready
xxx: Type: HP DeskJet 1220C Printer
xxx: Where: USB001
xxx: Comment:
xxx: Paper size Letter (8.5 x 11in)
xxx: Source: In Tray
xxx: Portrait
H. Earnie: Click on Ok
xxx: Ok
H. Earnie: Which screen you are getting?
xxx: Printing dialog box
H. Earnie: Click on Ok
xxx: I'm assuming you main Print: I have Print/Cancel/Setup/Help as
buttons
xxx: After clicking print I get:
xxx: A yellow triangle with an exclamation point
xxx: The text says "An error occurred while attempting to print."
xxx: A button says OK
xxx: The titlebas says TurboTax Basic
H. Earnie: Close the TurboTax.
xxx: This always happens when I close after trying to print
xxx: TurboTax Engine
xxx: TurboTax Engine has encountered a problem and needs to close. We
are sorry for the inconvenience.
H. Earnie: Do you have the CD with you?
xxx: There's more stuff. But I send the error report to microsoft.
Hopefully they forward this stuff to you
xxx: Yes of course
H. Earnie: Kindly insert the CD in the CD drive and let me know what
options you are getting on the screen.
xxx: TurboTax Basic CD inserted, would you like to run TurboTax Basic
now?
H. Earnie: Click on yes
xxx: Ok
H. Earnie: You have been idled for more than 2.5 minutes. If you have
sent your questions and we have not yet replied to you, please submit
your question.
xxx: I'm assuming you are still working
xxx: program says I'm idle?
H. Earnie: Okay
H. Earnie: Have you reinstalled it?
xxx: It didn't need to reinstall.
xxx: It came up and ran
H. Earnie: Please give me a moment to research the issue
xxx: ok
H. Earnie: Please reinstall turbotax then it will work fine.
xxx: Why do you say that. Its been reinstalled at least 10 times.
H. Earnie: Okay
H. Earnie: Please give me a moment to research the issue.
xxx: And one time I uninstalled, Deleted the directory it was in,
deleted the shared stuffed, uninstalled safecast. Deleted the C_DILLA
directory. Deleted C_DILLA stuff from the registry
xxx: Installed
xxx: Used the new product ID code support gave me back on monday
xxx: Activated
xxx: Attempted to print and ran into the exact same problem
xxx: But if it makes you happy, I will uninstall. Install. And try to
print.
H. Earnie: Please give me a moment to research the issue.
H. Earnie: To continue the process of resolving your issue, I am
giving you an Express PIN and a phone number to call to speak to a
phone representative.
Please be at your computer system when you call so the agant can
troubleshoot the issue with you.
The phone number to call is: [1732124]
The Express PIN is: [1-520-901-3125]
xxx: Can't do it. I do a lot of business travel during the week and
don't have my computer with me.
xxx: Your hours are only during business hours so I'm not home
xxx: Also it is not toll free. Just think I've already wasted 4 hours
with Intuit. A 4 hour phone call is much more expensive than TaxCut.
H. Earnie: We are here all the time for technical support
xxx: I am told that the 520-901-3125 number is only between 8AM and
6PM.
xxx: At least that is what another support guy said
H. Earnie: Using PIN number you do not have to pay anything.
xxx: And the timing is 8am to 9pm PST
xxx: What is the toll free number to access it
H. Earnie: No, but using the PIN number it will free.
xxx: How is that, I still get charged long distance?
H. Earnie: On phone they will ask you for PIN number.
xxx: And then they call me back?
H. Earnie: Yes
xxx: Ok. Do they know more stuff?
H. Earnie: Is there anything else I can help you with?
xxx: Guess not
Since the current time was 8PM PST, I called the number, guess what,
no surprise here, their office is closed. Please try your call again
later.
See ya Intuit
At least I have the satisfaction of convincing coworkers, friends, and
my dad to purchase TaxCut. They've been happy too. Granted it
doesn't hit their pocketbook hard but it is a little b
On Fri, 07 Feb 2003 00:35:15 -0500, Mike Block - Tax Cut C.P.A.
<mbl...@blocktax.com> wrote:
Carl R. Bradley Jr.
update, much less print. I got tired of the hassle and returned the
program---I expected flak from the retailer (I got it---"We cannot take back
any opened programs . . .") But I was armed with a full printout of TT's
license agreement---stating to return it to the retailer. I purchased Tax
Cut, as did the other poster----I'm tired of Intuit's arrogance on the
subject (Quicken 2003 has other issues that I cannot get fixed either), so I
may soon be a total non-Intuit household, now and forevermore.
"Ethel the Ardvaark" <postm...@beoutdoors.net> wrote in message
news:92ba3e7.03020...@posting.google.com...
Bruce E. Stemplewski
printer? I guess it's obvious that they are calling non standard Win API or
not going through the Win API at all. If there are doing it with the
printer who know where else it goes on. I guess it shows in Quicken with
their own version of MDI. The whole idea of Windows was to present a common
UI to the user. You learn one application and you pretty much know how to
navigate through all applications. The Windows UI might not be perfect but
MS spent millions developing it and works. Then a company like Intuit (and
a few others) comes along that thinks they know better and tries to push
their own version of the UI on the public. How much do this companies spend
on research on the impact of the changes? My guess is close to zero.
<kyle...@tampabay.rr.nospam.com> wrote in message
news:kls84vcjf5qhb2fag...@4ax.com...
valid@email Joe101
express PIN number and requiring me to make toll calls. I made 6 toll
calls all of which were disconnected by their automated system.
Just imagine ...... if the whole industry uses a poorly conceived and
supported Activation methodology like this. Think of the phone bills and
time lost (taking off from work) if you needed to get 30 programs
reactivated after purchasing a new computer (or HDD upgrade).
Look for software that advertises "NO ACTIVATION REQUIRED".
<kyle...@tampabay.rr.nospam.com> wrote in message
news:kls84vcjf5qhb2fag...@4ax.com...
Jim Nugent
message news:PZ91a.6014$0L3.3...@news2.news.adelphia.net...
> What the heck is Intuit doing that makes it so you can't print to a
network
> printer?
You mean on HIS printer with HIS OS and HIS setup. I can print to a network
printer without problems.
> I guess it's obvious that they are calling non standard Win API or
> not going through the Win API at all.
Looks like the standard Windows print controls to me. I can print to fax,
PDF Writer, PaperPort, anything listed.
> If there are doing it with the
> printer who know where else it goes on. I guess it shows in Quicken with
> their own version of MDI.
A lot of Quicken's problems stem from the fact that it's never been complete
redone since the 16 bit days. They invented a lot of stuff on their own,
before MS did. They would do well to clean it up.
<tale of woe with tech non-support snipped>
Their tech support in this example are a bunch of idiots. Why can't they
learn the phrase "I don't know?"
--
Jim
"Remember, an amateur built the Ark; professionals built the Titanic."
Bruce E. Stemplewski
network
> printer without problems.
Then why is it that this is not the only post to complain about network
printers and the comment is the same from tech support "network attached
printers do not work" . To tell the truth, I have not tried it myself but
it could be that it just happens to work for YOU and no one else.
"Jim Nugent" <nu...@execpc.com> wrote in message
news:v4blcah...@corp.supernews.com...
Jim Nugent
> > You mean on HIS printer with HIS OS and HIS setup. I can print to a
> network
> > printer without problems.
>
> Then why is it that this is not the only post to complain about network
> printers and the comment is the same from tech support "network attached
> printers do not work" .
"network attached printers do not work" .
I have proven that statement to be false.
I think this discussion centers around printers attached to another computer
and shared, but if it's those with their own IP addresses connected through
a JetDirect type device, I can't test that, though I can't see the
difference it would make.
I'm not doubting or blaming the user who's having problems, but simply
disputing the blanket statement that "network attached printers do not
work," and suspecting tech support is giving a "cop-out" answer insted of
helping him to troubleshoot it. At least they didn't say to re-install TT.
> To tell the truth, I have not tried it myself but
> it could be that it just happens to work for YOU and no one else.
If it helps any, my printer was separated from TT by two subnets and a
router.
So it's probably not that I have a simpler setup. I also tried it from a
different computer. This time the networked laser printer wasn't installed.
But TT offers the choice to browse the network for the printer of your
choice and install it before printing. I did that, then it printed to it.
You might want to look at the thread titled "Printing from Quicken 2003 to a
networked printer" (around 12/17) to see how two users solved similar
problem with Quicken.
Ernie Klein
"Jim Nugent" <nu...@execpc.com> wrote:
> "Bruce E. Stemplewski" <Bruce.St...@nospamstempsoft.com> wrote in
> message news:5ou1a.6329$0L3.4...@news2.news.adelphia.net...
> > > You mean on HIS printer with HIS OS and HIS setup. I can print to a
> > network
> > > printer without problems.
> >
> > Then why is it that this is not the only post to complain about network
> > printers and the comment is the same from tech support "network attached
> > printers do not work" .
>
> "network attached printers do not work" .
> I have proven that statement to be false.
When you write software that uses non-standard methods, it is almost
impossible to test and allow for all possible configurations. So you
program for and test for what you think that 95% of your users will use.
The rest, if you are a company that cares, will be handled on a case by
case basis, doing almost anything to make the configuration work and
will then you will update the software to handle that configuration so
that others won't have the same problem.
Other companys, that don't care, will simply sluff it off, saying 'We
don't support that' and not make any effort to make that small segment
of customers happy;preferring the loss of customers to the extra cost of
support.
The companys always forget the fact that a large number or customers
that fit the 95% that have no problems, learn about the 5% that do; the
95% then wonders if the company won't care about them either - the next
time.
-Ernie-