January - February training/seminars for you and your team: “Cheers to a new year and another chance for us to get it right.”
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Derrick Bradley
Jan 6, 2014, 6:16:54 AM1/6/14
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Dear Executive!
A happy new year to you and your team. May Light always surround you;
Hope kindle and rebound you. May your Hurts turn to healing; Your
Heart embrace Feeling. May Wounds become Wisdom; Every Kindness a
Prism. May Laughter infect you; Your Passion resurrect you. May
Goodness inspire your Deepest Desires. Through all that you Reach For,
May your arms Never Tire in 2014
Here is list of our forthcoming seminars for you and your team:
1) Delivering Superior Customer Service Seminar: It’s time for your
staff to rise to a new level of service excellence in 2014
Target: Front Desk Professionals, Customer Service Representatives,
Sales professionals, Sales and Customer Service Supervisors, front
line workers —
anyone and everyone who comes into contact with customers!
Course Outline: The Delivering Superior Customer Service for all
staff who communicates with customers and clients will be on Friday 24
January, your team will learn how to turn every customer into an ally,
out service your competitors, eliminate negative situations, and
overcome stress and burnout!. Your team will also learn how to
Increase the return on your customer service dollars, Make your
customers feel important and appreciated, Reduce stress and turnover
in customer service jobs, Become a master in the art of listening,
Say "no" and be firm without antagonism.
Discover the right front desk professional image
Date: 24 January 2014 @ the Rainbow Towers Hotel – 0830 – 1600 Hrs.
Investment: US$140 inclusive of Tea/coffee on arrival, mid-morning
tea/coffee with sandwiches, buffet lunch, drinks, cordials, afternoon
tea/coffee, certificate and post training support
2) Management Development Programme for Executive Assistants
Target: Executive Assistants, Senior Personal Secretaries and
Administrative Assistants
Objectives: The overall objective of the programme is to enable
Executive Assistants to perform effectively in their positions. The
programme will achieve this by doing the following: Making the
participants appreciate the vital role they play, Exposing
participants to management functions, Equipping participants with the
general management knowledge, skills and techniques, Equipping
participants with skills in managing human relations, Exposing
participants to gender issues in management
Date: Friday 14 February 2014 @ The Rainbow Towers Hotel – 0830 – 1600 Hrs.
Investment
US$140 inclusive of Tea/coffee on arrival, mid-morning tea/coffee with
sandwiches, buffet lunch, drinks, cordials, afternoon tea/coffee, The
Management Development Certificate for Executive Assistants and after
training on line support)
3) Sales Executive Leadership Training
Target: Senior Sales Professionals and managers
Course objectives: This unique program is designed to provide
practical guidance with proven processes on how to create and sell
customer value based on your customer's business environment, and
deliver that value consistent with the corporate mission and
marketing strategy.
Date: Friday 21 February 2014 @ the Rainbow Towers Hotel – 0830 – 1600
Hrs.
Investment:
US$140 inclusive of Tea/coffee on arrival, mid-morning tea/coffee with
sandwiches, buffet lunch, drinks, cordials, afternoon tea/coffee, The
Senior Sales Executive Certificate and after training on line support)
For more details please Contact: Derrick , Training Dynamics Zimbabwe,
Hotline: 0774605340, Email: trainingdyna...@gmail.com,
trainingdyna...@yahoo.com,
trainingdyna...@gmail.com,
trainingdyna...@gmail.com
*If a man is called to be a street sweeper, he should sweep streets even as
Michelangelo painted, or Beethoven composed music, or Shakespeare wrote
poetry. He should sweep streets so well that all the hosts of heaven and
earth will pause to say, here lived a great street sweeper who did his job
well.* *Martin Luther King Jr.** (1929-1968) *
--
*"Every job is a self-portrait of the person who did it. Autograph your
work with excellence.''*
A happy new year to you and your team. May Light always surround you;
Hope kindle and rebound you. May your Hurts turn to healing; Your
Heart embrace Feeling. May Wounds become Wisdom; Every Kindness a
Prism. May Laughter infect you; Your Passion resurrect you. May
Goodness inspire your Deepest Desires. Through all that you Reach For,
May your arms Never Tire in 2014
Here is list of our forthcoming seminars for you and your team:
1) Delivering Superior Customer Service Seminar: It’s time for your
staff to rise to a new level of service excellence in 2014
Target: Front Desk Professionals, Customer Service Representatives,
Sales professionals, Sales and Customer Service Supervisors, front
line workers —
anyone and everyone who comes into contact with customers!
Course Outline: The Delivering Superior Customer Service for all
staff who communicates with customers and clients will be on Friday 24
January, your team will learn how to turn every customer into an ally,
out service your competitors, eliminate negative situations, and
overcome stress and burnout!. Your team will also learn how to
Increase the return on your customer service dollars, Make your
customers feel important and appreciated, Reduce stress and turnover
in customer service jobs, Become a master in the art of listening,
Say "no" and be firm without antagonism.
Discover the right front desk professional image
Date: 24 January 2014 @ the Rainbow Towers Hotel – 0830 – 1600 Hrs.
Investment: US$140 inclusive of Tea/coffee on arrival, mid-morning
tea/coffee with sandwiches, buffet lunch, drinks, cordials, afternoon
tea/coffee, certificate and post training support
2) Management Development Programme for Executive Assistants
Target: Executive Assistants, Senior Personal Secretaries and
Administrative Assistants
Objectives: The overall objective of the programme is to enable
Executive Assistants to perform effectively in their positions. The
programme will achieve this by doing the following: Making the
participants appreciate the vital role they play, Exposing
participants to management functions, Equipping participants with the
general management knowledge, skills and techniques, Equipping
participants with skills in managing human relations, Exposing
participants to gender issues in management
Date: Friday 14 February 2014 @ The Rainbow Towers Hotel – 0830 – 1600 Hrs.
Investment
US$140 inclusive of Tea/coffee on arrival, mid-morning tea/coffee with
sandwiches, buffet lunch, drinks, cordials, afternoon tea/coffee, The
Management Development Certificate for Executive Assistants and after
training on line support)
3) Sales Executive Leadership Training
Target: Senior Sales Professionals and managers
Course objectives: This unique program is designed to provide
practical guidance with proven processes on how to create and sell
customer value based on your customer's business environment, and
deliver that value consistent with the corporate mission and
marketing strategy.
Date: Friday 21 February 2014 @ the Rainbow Towers Hotel – 0830 – 1600
Hrs.
Investment:
US$140 inclusive of Tea/coffee on arrival, mid-morning tea/coffee with
sandwiches, buffet lunch, drinks, cordials, afternoon tea/coffee, The
Senior Sales Executive Certificate and after training on line support)
For more details please Contact: Derrick , Training Dynamics Zimbabwe,
Hotline: 0774605340, Email: trainingdyna...@gmail.com,
trainingdyna...@yahoo.com,
trainingdyna...@gmail.com,
trainingdyna...@gmail.com
*If a man is called to be a street sweeper, he should sweep streets even as
Michelangelo painted, or Beethoven composed music, or Shakespeare wrote
poetry. He should sweep streets so well that all the hosts of heaven and
earth will pause to say, here lived a great street sweeper who did his job
well.* *Martin Luther King Jr.** (1929-1968) *
--
*"Every job is a self-portrait of the person who did it. Autograph your
work with excellence.''*
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