The Outstanding Front Desk Professional Image Building and Customer Service Seminar, Saturday 14 April 2013@ Rainbow Towers Hotel,
Derrick Bradley
Good afternoon to you and hoping you had a great Easter and enjoyed the short break. We will be having the seminar for all front desk professionals on 14 April and below are the details. We hope to meet your front desk team.
Great Day.
Derrick
The Outstanding Front Desk Professional Image Building and Customer Service Seminar, Saturday 14 April 2013@ Rainbow Towers Hotel, 0830 – 1600 Hrs.
A must attend seminar for All Receptionists, Customer service Representatives, Counter and Tele Sales Professionals, front line workers — anyone and everyone who comes into contact with customers
Seminar Background
You do it all. You’re the face behind your organization’s name. That means you always have to be “on” ... 110% in it ... on your best game ... day in and day out. And no matter how many times you’re interrupted by nagging co-workers ... no matter how many hotheads come through the door ... no matter how many piles of work you get handed, you keep things moving. But that doesn’t mean it’s always easy. While you possess superhero-like qualities, you get just as stressed and frustrated as everyone else. If you’re looking for new ideas to overcome age-old challenges, don’t look any further. This seminar is exactly what you need. Please below is the special one day seminar agenda
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Seminar Agenda: |
Projecting a Poised, Professional Image That Commands Respect, Dressing for success and business and social etiquette
Why a Receptionists, Front Desk Professional, Counter/telesales’ image can make or break the organization’s image, Tips for exuding professionalism and authority without ever saying a word, Using your body language to convey a strong, confident presence, Secrets for appearing poised and in control when you feel just the opposite, How to remain focused during your interruption-filled workday, Common mistakes Receptionists, Front Desk professional, Counter/telesales professionals make
Powerful Communication Skills for Every Situation
Speech habits that can sabotage your success and how to eliminate them, Active listening techniques that will improve your effectiveness overnight, How-to’s for getting your point across — even when others aren’t paying attention to you, Recognizing how your voice image affects your credibility, The fine art of saying “no” without causing offense or feeling guilty
Mastering Essential Telephone Skills
Smart ways to build your telephone image fast, Greetings that communicate warmth and professionalism, Call screening techniques that don’t annoy or offend callers, Alternatives to asking, “Will you hold, please?” that rate highly with callers, Message-taking tips that help guarantee accuracy,
Handling Special Situations with Tact and Diplomacy
Rapport-builders that make every visitor feel important and welcome, Fast and effective ways for dealing with pushy salespeople who don’t have appointments, Tactful but firm responses that keep patronizing, rude, or pushy people in line, Calming phrases to use with angry or complaining visitors, What to do when aggressive visitors won’t take “no” for an answer, How to get guests to follow company rules without offending them
Managing Your Time and Organizing Your Space for Peak Efficiency
Hidden time-wasters in every Receptionists, Front Desk professional, Counter/telesales’ day — and how to avoid them, How to remain focused during your interruption-filled workday, Desk-clearing solutions for keeping the front desk area tidy at all times, Space organization tools that make the most of a small work area, How to turn piles into files — fast!
Stress-Busting Techniques Every Receptionists, Front Desk professional, Counter/telesales professionals should Master
How to “let it go” when you can’t get a rude comment or abusive call out of your mind, Quick stress-busting exercises you can do at your desk without being noticed, How-to’s for keeping a positive attitude when you’re super-stressed!
Delivering Superior Customer Service Seminar: Time for your staff to rise to a new level of service excellence. We have dedicated the whole afternoon to exploring all the ways you and your team can provide service that outshines your competitors.
The success of any enterprise depends on the way it treats its customers. Whether you are in a service oriented industry, retail, manufacturing, your relationship with your customers will reflect on the company’s bottom line. And Peter Drucker said: “The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer:
Who should attend? Receptionists, Customer service representatives, sales professionals, sales and customer service supervisors and managers, front line workers — anyone and everyone who comes into contact with customers!
When and where? Saturday 14 April 2013@ Rainbow Towers Hotel, 0830 – 1600 Hrs.
Your investment
US$130 (inclusive of tea/coffee on arrival, mid-morning tea/coffee with sandwiches, buffet lunch, drinks, afternoon tea/coffee with cake, stationery, cordials, module, Customer Service post training kit and a certificate plus a goodie bag)
To register
Contact Derrick on 0774605340 or 0775360499 or trainingdyna...@gmail.com,trainingdyna...@gmail.com,trainingdynm...@gmail.com, trainingdynm...@gmail.com
Brought to you by
Training Dynamics Zimbabwe:
Sales and superior customer service training Specialists
The purpose of business is to create a customer: Peter Drucker: