FW: Customer Service Executive Hindi/Punjabi Speaking

[AjiT SiNgH]

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From: sheet...@hotmail.com
To: aji...@hotmail.com
Subject: FW: Customer Service Executive Hindi/Punjabi Speaking
Date: Mon, 24 Nov 2008 04:41:00 +0000

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From: harj...@jobstreet.com
To: sheet...@hotmail.com
Subject: Customer Service Executive Hindi/Punjabi Speaking
Date: Mon, 24 Nov 2008 09:29:23 +0800

Waheguru ji ka khalsa Waheguru ji ki fateh ji,

 

Please forward this email to all.Thanks.

 

 

Customer Service Executive-Hindi/Punjabi Speaking(20 positions)
(Selangor - Petaling Jaya)

CONTACT PERSON:HARJINDER KAUR

OFFICE NUMBER:-03-21760443

Responsibilities:

• Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
• Proactively inform customers on shipment delays and potential service failures Subfunction Managers
• Work with Gateway, Operations and company network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers
• Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution
• Complete weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals
• Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g SII, TDD and the use of eCom tools)

Requirements:

• Diploma in Business or equivalent
• 2 years of experience in Customer Service in service-related industry, handling and resolving customers’ issues and complaints
• Good command of Hindi or Punjabi
• Possess good interpersonal and communication skills
• Good analytical and problem solving skills as well as computer literacy
• Able to work based on Indian hours

 

 

Best Regards,

Harjinder Kaur

Recruitment Consultant-Jobstreet Select

Jobstreet.com

"Improving Lives Through Better Careers"

Our Address:-

Wisma Jobstreet.com

No.27, Lorong Medan Tunku 1,

(off Jalan Sultan Ismail), 50300 KL

Tel : 03-2176 0443 (DL)

Fax: 03-2698 7200

Website :www.jobstreet.com

 

 

 

 

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[Gurmeet Singh]

And also there are vacancies in Microsoft (Datacom SEA (M) Sdn Bhd) Its a multi national company. Basic technical IT skills and Public Relation skills are required. As long you are a smooth talker and have the IT knowledge (dont have much also it is ok as training will be provided if successful) you will be . Anyone interested in this do forward me an updated resume at gurmee...@datacom.com.au or reply to this email address. This company is strategically located in Masjid Jamek area and can be easily reached by LRT. Do contact me if you have any queries.
 
Regards
Gurmeet Singh

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