SP's on subsciption center

[Rob Wuijster]

I've asked this before, but for the love of anything holy, please add the Softimage SP's on the DL list in the Service Center, in addition to the original releases!

phew.....

rob

[Steffen Dünner]

+1

Cheers

Steffen

2010/8/11 Rob Wuijster <ro...@casema.nl>

I've asked this before, but for the love of anything holy, please add the Softimage SP's on the DL list in the Service Center, in addition to the original releases!

phew.....

rob

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PGP-ID(RSA): 0xCCE2E989 / 0xE045734C CCE2E989
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[Stephen Blair]

An SP is not a Subscription benefit, so it won't show up in the Subscription Center.

The Subscription Center is driven by the asset entitlements in your account.
An SP is not a new asset entitlement.

[Robert Chapman]

eh?  an SP is a Service Pack right?  

[Stephen Blair]

Yes. Service Pack.

From: softimag...@listproc.autodesk.com [mailto:softimag...@listproc.autodesk.com] On Behalf Of Robert Chapman
Sent: Wednesday, August 11, 2010 6:43 AM
To: soft...@listproc.autodesk.com
Subject: Re: SP's on subsciption center

eh? an SP is a Service Pack right?

On 11 August 2010 11:38, Stephen Blair <Stephe...@autodesk.com<mailto:Stephe...@autodesk.com>> wrote:
An SP is not a Subscription benefit, so it won't show up in the Subscription Center.

The Subscription Center is driven by the asset entitlements in your account.
An SP is not a new asset entitlement.

[Dan Yargici]

Yes, but in that case I think the question would be better phrased as what harm would it do to show the latest service pack downloads in the subscription center?

From personal experience when I've requested that 2011 be installed by the tech guys at a company, despite saying *SP1* 10,000 times and writing *SP1* in all my mails to them, their instinct is to go to the subscription center and download 2011 from there.  It was only when it had been deployed to the entire farm and a number of workstations (including mine) that I noticed and flagged it to them.  The response being "Where do I get the link to that then?".  I had to mail it to them...

So really, what harm is there in having the SP downloads in the same place?

DAN

[Steffen Dünner]

OK, there's a new file called "Autodesk Softimage 2011 English Japanese Win 64bit R1" in my subscription center. Never heard of a "R1" version before.

Downloaded it and it has a different filesize. MD5 and part number than the original non SP1 version.

Original 2011:

MID: SFTIM_2011_64bit_EN/JP_242_01
Product name: Autodesk Softimage 2011
Platform: Windows XP/Vista
Media: ESD
Part Number: 590C1-93ZD01-P501E

New "R1" 2011:

MID: SFTIM_2011_64bit_EN/JP_243_01
Product name: Autodesk Softimage 2011
Platform: Windows XP/Vista
Media: ESD
Part Number: 590C1-93ZD01-P502E

2011SP1:

MID: SFTIM_2011_64bit_English_Japanese_91_01
Product name: Autodesk Softimage 2011
Platform: Windows XP/Vista
Media: ESD
Part Number: 590C1-93ZD01-P501E

So, you have to login to download the old plain release but can download the full SP1 update "for free" from the support site?!

Cheers

Steffen

2010/8/11 Robert Chapman <tekan...@gmail.com>

[Stefan Andersson]

I personally think that a "Subscription benefit" is that you get ALL
downloads. It's just stupid that we need to find SP and hotfixes
outside our subscription area. And as a subscription customer I find
it odd that no one sends out an email to the subscription beholder
that a hotfix/sp/update has been sent out.

CgTalk "news" seems to be the best place to find that information.

regards
stefan andersson

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Creative

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[Morten Bartholdy]

Second that - anything we can download should be listed in the same place
for easy access, so for subscription customers inside the subscription area,
subscription benefit or not.

Morten Bartholdy
3D & VFX Supervisor

----- Original Message -----
From: "Rob Wuijster" <ro...@casema.nl>
To: <soft...@listproc.autodesk.com>
Sent: Wednesday, August 11, 2010 12:33 PM
Subject: SP's on subsciption center

[Matt Morris]

Thirded! I managed to install 2011 R1 on a couple of machines before I realised it wasn't SP1. Bit silly on my part, but I did think the latest version would be the one available on the subscription centre :)

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www.matinai.com

[Stephen Blair]

It's not a question of harm, it's a question of the automated backend that builds the pages on request.
That's my understanding anyway.

I've raised this issue, and I think a comprise solution would be an e-mail notification, but even that takes time to get going.

From: softimag...@listproc.autodesk.com [mailto:softimag...@listproc.autodesk.com] On Behalf Of Dan Yargici
Sent: Wednesday, August 11, 2010 6:54 AM
To: soft...@listproc.autodesk.com

Subject: Re: SP's on subsciption center

Yes, but in that case I think the question would be better phrased as what harm would it do to show the latest service pack downloads in the subscription center?

>From personal experience when I've requested that 2011 be installed by the tech guys at a company, despite saying *SP1* 10,000 times and writing *SP1* in all my mails to them, their instinct is to go to the subscription center and download 2011 from there. It was only when it had been deployed to the entire farm and a number of workstations (including mine) that I noticed and flagged it to them. The response being "Where do I get the link to that then?". I had to mail it to them...

So really, what harm is there in having the SP downloads in the same place?

DAN

On Wed, Aug 11, 2010 at 11:38 AM, Stephen Blair <Stephe...@autodesk.com<mailto:Stephe...@autodesk.com>> wrote:
An SP is not a Subscription benefit, so it won't show up in the Subscription Center.

The Subscription Center is driven by the asset entitlements in your account.
An SP is not a new asset entitlement.