Installation of a campaign of emailing

[Denis LEVY-ROSSI]

Hi,

Can you help me on this problem that I've never seen before ?

I try to set up a new campaign of emailing.

The test within email activity returns me the following error
message:
Failed to fetch url content (Le serveur distant a retourné une
erreur : (500) Erreur interne du serveur)
-> the remote server turned an error: (500) internal error of the
server.).

What's the problem ?

1. I have tried the definition of the provider by a test and it's OK
2. I have verified all URLs in my HTML page and it's OK
3. I have tested the URL defined in the definition of the campaign's
document and it's OK

What another verification can I do ?

[Bill]

Mr Levy-Rossi,

The Windows Event Viewer certainly contains an ASP-relatd message,
whose contents would help us understand what is wrong...
Could you copy/paste the contents here?

[Louis]

I've seen this before when there's a problem fetching the completed output from the aspx page from the server. See if you can successfully visit the hard url of your aspx page that you're mailing. If you can't, then the error that it returns could give you an idea of what's wrong.

[Denis LEVY-ROSSI]

I have searched in the Windows Event Viewer and I haven't found
message at the time of my send.

I have gone to see in the source of my aspx page and I have seen that
the same script XMPie in the head of the page was included twice. I
have deleted one and the result is correct. I can send the test
message.

Thank's you for that!

[Denis LEVY-ROSSI]

If I do not make a mistake, to create a port it is not possible to use
filters defined in a plan!
Alone the use of a table is possible. Could you certify it to me or
there's a possibility that I haven't seen?

[Timothy Perrett]

No, its not possible. There is a good reason for this; if you made a filter that used an aggregated query then running updates would simply be impossible... to that end, you cannot make a port based on a filter.

Cheers, Tim

[Denis LEVY-ROSSI]

OK thank you for the explication!

[Denis LEVY-ROSSI]

Hi,

I'm back with the same problem. The email test fails and returns an
error : "Failed to fetch url content (Le serveur distant a retourné

une erreur : (500) Erreur interne du serveur)"

This time, it's not the problem with the script XMPie which has been
included twice. I have an error message at the level of the port, and
not in the job center. This error is : "One or more of the recipients
(334811) do not exist."

Which is very strange is that le recipient 334811 does NOT exist in
the table defined in the port but in another table with the same
structure. As is not possible to have filters defining the data in
batches, we have created several tables with the same structure.

Well, our first tests worked in a whole table named ENVOI6 with all
data . The port have been defined in this table and the first
recipient is 334811. In a second time, we have batched this table in
several tables named ENVOI6_C1, ENVOI6_C2 ... The recipient 334811 is
not in the table ENVOI6_C1 but in another table. Finally we have
modified the port to define the recipient data source on ENVOI6_C1.
When we test the email we obtain the error.

We have tried to delete the port and create a new defined on ENVOI6_C1
but it's the same problem.

[Bill]

Mr Levy-Rossi,

Once you checked out/in the Port and changed its associated table, did
you also check out/in your Email activity? Editing the Port, without
having the Email Activity be aware of the change can lead to
unexpected results...

> > > >>> What another verification can I do ?- Masquer le texte des messages précédents -
>
> - Afficher le texte des messages précédents -

[Denis LEVY-ROSSI]

Yes Mr Bill that's the good solution. After check out/in the Port, it
is necessary to check out/in the Email activity. The tests are
correctly sent.

Strangely the error message is keeped (not updated) in the Port
View... but it's a lesser trouble!

Thank you!

[Bill]

The history is indeed kept for each port, even though you checked it
out/in.
Only deleting a port and creating another one from scratch can help
resetting the history.
The history now shows the date/time of each event, and can be sorted
by clicking the column header.

[Denis LEVY-ROSSI]

yes that's true! I have one message box for the errors on the port
with a history of all errors at different times... that's great!

Well that would have been greater with no error! ;-))) thank's Bill