Work911 Forum Google Group

Video: Biggest Customer Service Myth Has To Do With Customer Preferences About Social Media

c...@work911.com (Robert Bacal) — Tue, 30 Apr 2013 18:43:36 UT

New video we just released on why, contrary to what's accepted wisdom,
customer do NOT prefer social media for customer service contact.
..it's startling, and we have data.
Comments?
Access the customer service social media channels video here<[link]>

Phrases You Just CANNOT Stand To Hear In Relationships?

c...@work911.com (Robert Bacal) — Mon, 29 Apr 2013 14:52:40 UT

Last year we released Imperfect Phrases For Relationships: 101 COMMON
Things You Should Never Say To Someone Important To You... And What To Say
Instead<[link]>that describes and explains 101 phrases that tend to make people angry and

Can you damage credibility by posting TOO MUCH On Social Media

c...@work911.com (Robert Bacal) — Mon, 29 Apr 2013 14:43:28 UT

Been ruminating on this topic, after seeing, on one social media platform,
three people among 60,000 members on one platform, dominate discussion.s

The question I have is this: Is posting a lot so it becomes noticable a
problem when it comes to establishing credibility and trustworthiness?

New Free Video Based Training On Angry Customers

c...@work911.com (Robert Bacal) — Thu, 18 Apr 2013 16:04:33 UT

Just a quick note to let you know that, in response to requests over the
years, we've started to produce video based tutorials, and lessons to help
you develop your skills in dealing with diifficult, distraught and angry
customers. We've just started, but it's a kind of join any time, and use
what works. Not only can you view the videos, but you can also interact,

Poll & Discussion: What's YOUR Preferred Way To Contact Customer Service/Support?

c...@work911.com (Robert Bacal) — Tue, 19 Mar 2013 18:00:44 UT

I've been reading conflicting information about how customers prefer to
contact customer service departments of companies, so decided to set up my
own poll to get a better handle on things.
I'd really appreciate responses.
*First, Vote*: Our poll is set up for this question, and it takes only 2
seconds to respond. Please go here to the customer service poll and choose

Big Changes - Get Your Work Questions Answered and Interact With Others

c...@work911.com (Robert Bacal) — Fri, 08 Mar 2013 13:15:58 UT

Important Notice:
Effective immediately, we are changing this area into an interactive
discussion area where you can post, and share your workplace issue
questions, and (hopefully) receive answers from the group. You can post via
email to the group or participate via Google Groups.
Why? - The World's Changed A Lot

Work911 Ezine - Tools To Save You Time Online

c...@work911.com (Robert Bacal) — Mon, 25 Feb 2013 14:21:24 UT

<p>When I started our network of websites on various workplace topics,
first as a hobby, and then as part of our business, my goals was simple. To
create "places" where people could find the information they
need, stripping away the junk, spam, and content created just for
marketing. Our goal remains the same today, some twelve year later.</p>

Work911 Ezine - You Don't Have To Buy Our Books To Hone Your Defusing Skills and Other Free Stuff

c...@work911.com (Robert Bacal) — Tue, 08 Jan 2013 15:09:21 UT

Happy New Year!
New For 2013 - The Angry Customers KnowledgeBase Site - Free Help For
Defusing Angry People
We've always wanted to create a place where we could collect techniques for
dealing with angry, difficult and abusive customers that was free. We've
finally jumped in to help you deal with tough customer situations, or, for

Work911 Ezine - Huge 50% OFF Sale On ALL our books and Learnbytes Guides

c...@work911.com (Robert Bacal) — Thu, 15 Nov 2012 15:37:59 UT

1. 50% off all downloadable books and Learnbytes Guides for the month of
November
2. Free? You want free? Read Imperfect Phrases For Relationships at no
cost, no catch
3. News and coming soon
4. Complete Defusing Hostile Customers Seminar Package Coming Soon
*WOW! Our Biggest Sale Ever - 50% Off at Bacalassociates.com<[link]>

Work911 Ezine - Sept. 20, 2012 Tired of Frustrating Search Engine Results And More On Imperfect...

c...@work911.com (Robert Bacal) — Fri, 21 Sep 2012 13:33:51 UT

This time around we have news on a project, Nichesearch, which provides
some tools to help you avoid the frustrations, terrible search results, and
spam that currently exists when using Google, and Bing to find things. We
also have an update on our free online version of Imperfect Phrases For
Relationnships: 101 COMMON Things You Should Never Say To Someone Important

Work911 Ezine -What's New, What We Have For Free To Help With Relationships and Personal Development

c...@work911.com (Robert Bacal) — Wed, 29 Aug 2012 13:38:26 UT

As we approach the end of Summer, we thought we would revisit what free
offers we have available for you with an emphasis on personal
communication, and better relationships. So, here we go:
Free Online - ImpPerfect Phrases For Relationships: 101 COMMON Things You
Should Never Say To Someone Important To You, And What To Say Instead<[link]>

Work911 Ezine: Read Our latest book free online, Imperfect Phrases For Relationship, Career Updates

c...@work911.com (Robert Bacal) — Mon, 18 Jun 2012 23:02:37 UT

<[link]>
We've been busy over the past weeks adding new material to our websites,
updating our Customer Service apps, and our other sites, but the big news
this week is that you can know read Imperfect Phrases For Relationships

Work911 Ezine March 29, 2012 - We got APPS! More News, More Free Stuff,

c...@work911.com (Robert Bacal) — Thu, 29 Mar 2012 13:29:08 UT

Inside:
*Imperfect Phrases For Relationships Update*
*Going Mobile: Our Free Apps*
*Ah!DarnCustomers App*
*AhCommunicate App*
*Audio Segments From Our Books*
*Spotlight On Conflict*
*Free Stuff*
Last week we introduced you to our newest book: ImPerfect Phrases For
Relationships: 101 COMMON Things You Should Never Say To Someone Important

Work911 Ezine: Imperfect Phrases For Relationships Now available at Amazon, Free Offers

c...@work911.com (Robert Bacal) — Mon, 19 Mar 2012 19:52:25 UT

I'm pleased to announce that *ImPerfect Phrases For Relationships: 101
COMMON Things You Should Never Say To Someone Important To You... And What
To Say Instead*, my newest book, is now available in printed format, for
the Kindle or other Kindle enabled devices, and in pdf format if you would

Work911 Ezine - Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead - New Book Released - Special Price

c...@work911.com (Robert Bacal) — Mon, 12 Mar 2012 22:22:16 UT

March 12, 2012: Imperfect Phrases For Relationships: 101 COMMON Things You
Should Never Say To Someone Important To You... And What To Say Instead New
Book Released
News: New Series, New Book Launched
I'm happy to announce my newest book, Imperfect Phrases For
Relationships..., which has to have one of the longest titles ever. I can't