Could be too-high current (overheating), too-low current (truncated torque curve), increased idler friction (it's worth "down-grading" to the old style bearing idler). Might also just be too much mass for the motor's torque at that voltage.
The motors included with the cupcake have a TERRIBLE torque curve when run at 12V. They're rated for 14V, and a current-limiting driver like the Pololu should have about 2.5X the motor's rated torque). I HIGHLY recommend replacing at least the X motor (the stationary one that doesn't need to be small and light, but DOES need the spare torque to whip the entire Y axis back and forth) with a larger, higher-torque, lower-impedance stepper. I replaced both motors on my cupcake with different 400-step models, and it performs amazingly.
Here are the motors I'm using:
Note, these are 400-step motors, while most are only 200-step. You'll get better detail (I originally tried them because I got my quality so high that the X/Y resolution was the limiting factor) and lower noise, but you'll have to modify your machine profile to make them work.
Sent from my mobile
(Please excuse my brevity and typos)
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