City of Vancouver's Open Data site: added 311 case volume data and improved interaction volume dataset

[Low, Linda]

Added 3-1-1 Contact Centre case volume data. The case data is part of the interactions dataset and refers only to calls when 3-1-1 citizen service representatives create service requests for departments. In addition, interaction volume data is now extracted electronically and refreshed monthly instead of quarterly. For more information, visit this page (http://vancouver.ca/your-government/3-1-1-case-and-interaction-volume-data.aspx)

 

As always, your use of the data available from this site is governed by the City's Terms of Use (http://vancouver.ca/your-government/terms-of-use.aspx) and by downloading the data, you are agreeing to be bound by these Terms of Use.

 

From the Open Data Team (@VanOpenData)