311 and Council Expenses (2011- Q1) Data Added to City of Vancouver's Open Data site

[Low, Linda]

 

The City of Vancouver has just added 311 contact centre statistical data.  This data includes contact centre metrics which show the number of calls presented, handled, and abandoned at the centre, as well as the average speed of answer from customer service representatives (CSRs) and the resulting service levels achieved. This data also includes the type of inquiries that come into the Centre (at a Department level) and the volume of those inquiries. The data is available in both Excel (.xls) and Comma Separated Value (.csv) formats. The data goes as far back as June 2009 and will be updated on a quarterly basis. For more information, visit the 311 page (http://data.vancouver.ca/datacatalogue/311.htm) on Open Data catalogue.

 

Further to the initial release of Council Expenses data in April, the City has just added Year 2011 - Quarter 1 expense data to the dataset.  This dataset provides expenses that each Council member has incurred while conducting business on behalf of the City.  Summary information is available for years 2002 - 2009 and detailed expense transactions are available starting in year 2010.  For more information, visit the Council expense page (http://data.vancouver.ca/datacatalogue/councilExpenses.htm) on Open Data catalogue.  This dataset will be updated quarterly from now on. 

 

Please feel free to provide us with feedback on this or any other aspect of the Open Data website on our feedback page (http://data.dev.vancouver.ca/feedback/). As always, your use of the data available from this site is governed by the City's Terms of Use (http://data.dev.vancouver.ca/termsOfUse.htm) and by downloading the data, you are agreeing to be bound by these Terms of Use.

 

 

 

 

 

 

[Herb Lainchbury]

Hi Linda,

Your links to the feedback and TOU seem to be broken.  I think the 'dev' part is the extra bit.

Thanks,
Herb

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Herb Lainchbury
Dynamic Solutions Inc.
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[Low, Linda]

Thanks for noticing this Herb.  You are right, the correct links to the two pages should be the following:

 

Feedback page: http://data.vancouver.ca/feedback/  (This page is currently not working but staff is looking into it)

TOU page: http://data.dev.vancouver.ca/termsOfUse.htm

 

Linda

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From: vancouv...@googlegroups.com [mailto:vancouv...@googlegroups.com] On Behalf Of Herb Lainchbury
Sent: Tuesday, July 12, 2011 3:02 PM
To: vancouv...@googlegroups.com
Subject: Re: [Vancouver-Data] 311 and Council Expenses (2011- Q1) Data Added to City of Vancouver's Open Data site

[Audrey Foo]

Thanks Linda for keeping us informed about the release of more data.

On Tue, Jul 12, 2011 at 2:54 PM, Low, Linda <lind...@vancouver.ca> wrote:

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