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Job Title: Business Analyst
Job Location: VA: Ashburn
Pay Rate: Open
Job Length: 4-6 months (contract)
Start Date: 2012-05-30
Company Name: TalentBurst
Contact: Brian Gill
Phone:
508-628-7516
Fax:
508-628-7590
Description: Req# VISAJP00004651 Description Job Scope This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
Responsibilities
? Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer Chip implemenations are completed successfully. ? Coordinate directly with customers to understand set up requirements and facilitate new Chip card program installations, conversions and maintenance requests without customer impact. ? Manage routine and non-routine, moderately complex processing and change requests. ? Assess operational opportunities to increase service quality or efficiency. ? Prepare and maintain detailed project plans, status reports, and issues logs. ? Build and enhance positive working relationships with Visa client institutions, processors and internal Chip stakeholders. ? Represent customer system and operational requirements to internal Visa organizations. ? Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines. ? Coordinate internal Visa resources to ensure delivery on commitments. ? Report customer project accomplishments and deliverables to management monthly. Qualifications
? Typically requires a minimum of 3-5 years experience in a customer support role in software, financial or information services. ? Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.). ? Excellent time management, organization, and planning skills are essential. ? Ability to comprehend and translate technical issues. ? Ability to synthesize technical information and apply to business solutions. ? Able to set priorities, influence others, and manage customer expectations. ? Demonstrated success in customer relationship management. ? Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. ? Strong verbal, written, presentation and interpersonal skills are required.
Qualifying Questions: o Technical questions: 3-5 must have skills: ? Time management skills; organized; **the ability to prioritize and multitask under deadlines = Nice to have skills: ? Experience in customer support role, proficient in Excel, ability to work with little guidance Any preference on the kind of companies the candidates have worked at previously? ? Finance is a plus, but no preference
Please refer to Job code 12-02167 when responding to this ad.
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