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need navigation/design advice, apologies if this is off-topic
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From: Brett Lutchman <brettlutch...@gmail.com>
To: Elena Yunusov <elena.yunu...@gmail.com>
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Subject: Re: [UXIrregulars] need navigation/design advice, apologies if this is off-topic
Date: Thu, 2 Jul 2009 12:12:29 -0400
References: <706990f2-8df9-49f3-bd55-23cb22b48...@s9g2000yqd.googlegroups.com>
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Hey everyone, I referred Elena to the group to receive your input to
her situation. I have already provided direction to her regarding PDF
forms, link visibility, online forms, the unnecessary workload for
users, saving a form draft and submitting. Any other input the group
may have, I'm sure she would appreciate it. All the best Elena.
On 2-Jul-09, at 11:59 AM, Elena Yunusov wrote:
>
> I work for the Ontario Ombudsman's office, and I'm noticing that when
> people come to the complaints page on our site, they tend to print out
> and mail complaint forms, rather than fill them online. This is
> hurting our work flow - obviously the more people use the online
> complaint forms the better. Any ideas/suggestions on how to have more
> people use the online forms?
> http://www.ombudsman.on.ca/en/make-a-complaint.aspx
>
> Thank you, and I apologize if this question is off-topic, or
> inappropriate.
>
> (x-posted from torcamp, as per suggestion from the group)
> --
> Elena Yunusov
> (416) 817-6296
> elena.yunu...@gmail.com
>
> >
Brett Lutchman
iNet Design Consultant
BA | IA | GUI | UCD | UX
www.nauticalsurf.com
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