Re: [urchin-user] Urchin __utm.gif is not called

[Caleb Whitmore - Analytics Pros]

Hi there,

It sounds like you're dealing with a JavaScript conflict, cookie value settings, or other issues that are preventing the code from running properly in your environment.  You need to evaluate the following considerations:

• Are you dealing with any sub-domains and multiple primary domains?
• Do you have other JavaScript running that could conflict?
• Do you use frames or iFrames?
• Where are you placing this code - header or footer?
• Where and how are you calling the utmSetVar() function from for setting user-defined?

Hope this helps get you going in the right direction.

Best,

-Caleb

[check out Urchin Hosted - cloud-based Urchin hosting solutions from Analytics Pros!]

------------------------------
Caleb Whitmore, Principal Consultant & CEO
ANALYTICS PROS
google analytics authorized consultants

Em: ca...@analyticspros.com | Ph: 503-974-1658 | Fx: 1-866-356-2021

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On Fri, Oct 30, 2009 at 12:09 AM, KMadsen <kmad...@gmail.com> wrote:

Hi!

We have implemented urchin on our site. We're experiencing some
problems with the call to __utm.gif..

We have the urchin.js and the __utm.gif in our root dir and is calling
it with following:
<script src="/urchin.js" type="text/javascript" /><script type="text/
javascript">
 try
 {
       _userv = 0;
       urchinTracker();
 } catch(err) {}
</script>

After that i search the log file and se that urchin.js is called ap.
18000 times per day. But __utm.gif is only called 4000 times per
day. :/ What can cause this behavior?

Another thing is that we are using "User defined variables" in our
setup. It's not working as we want it to.. We have the variables set
and the cookie is generated. But the other sites doesn't read the
cookie.. Maybe same issue as above?!.. :/

Thanks in advance.. :)