Urchin 6.602 bug report

[dkalweit]

I have experience a bug in 6.602. I initially had it in 6.601, but
upgraded to see if it was fixed—it was not.

Here's a PDF with full description and screenshots:

http://suggs.sensiblesoftware.com/Urchin-6.602-bug.pdf


Thanks.



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Derek J. Kalweit
Sensible Software, Inc.

[Caleb Whitmore - Analytics Pros]

Derek,

I don't think this is a bug.  If you drill into the visitor ID listed in the unique visitors report under Organic medium that you referenced, I suspect you will see that the conversion occurred during one of the two sessions noted that was NOT an Organic session.  Thus, the organic report shows no conversions but the drilldown on visitor history does because the visitor has had two visits, one of which was organic, and one of which was something else.  The conversion noted (by the 50% conversion rate) must have happened in the "something else" visit.

Take a look and let me know... I'm curious to see what you find.

Best,

-Caleb

[check out Urchin Hosted - cloud-based Urchin hosting solutions from Analytics Pros!]

------------------------------
Caleb Whitmore, Principal Consultant & CEO
ANALYTICS PROS
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[Derek Kalweit]

Hmmm... Apparently I got subscribed on this gmail account I use only
sporadically... Anyways, the problem below is not due to difference
visits claiming the goal%-- there are many visitors with goals that
have converted(including 100% of the person's visits), and none of
them are touching the Organic summary report number in the least. I
found it awefully hard to believe that absolutely none of my organic
traffic was converting(particularly just for a free download as this
goal is), hence the reason I drilled down.

I reported this as a bug to Urchin, and they said they're looking at it.

If you have the Urchin developer's ears, I'd be happy to provide you
with a login so you can see this problem for yourself...

Email me dkal...@sensiblesoftware.com for a fast reply.

Thanks.


--
Derek J. Kalweit
Sensible Software, Inc.