No Data Showing Up

[thinkspill]

Even though the Task History shows that data is being imported into
Urchin (ie, it shows the total bytes, lines, and hits for the task),
no data appears in the Urchin reports.

This occurs for both historical access logs and for logs containing
the UTM cookie data.

I'm running FreeBSD 6.2 and Apache.

Any ideas?

I'd definitely be willing to pay for some support or consultation to
get this running.

Thanks,

Ian

[Mike Plummer @ POP]

Hey Ian,

Are you running the beta version or the release? Upgrading to the
release version has fixed this issue for others.

-Mike

[thinkspill]

Hi Mike,

Yes, I upgraded to 6.4 release when it came out, but it had no effect
on the problem.



On Apr 17, 3:39 pm, "Mike Plummer @ POP" <michael.plum...@pop.us>
wrote:

[Greg H]

Did you find a solution to this problem? I'm seeing the same issues
running the latest release for Windows. I can see IT reports such as
Bytes, Hits, Counts by Status Codes and errors so I know data is being
loaded into the database. Looking at the Task History, I see the
number of rows processed, but the "Session" count always says "0".

> > > Ian- Hide quoted text -
>
> - Show quoted text -

[Greg H]

I found a solution to the issue on my side. The web log I am trying
to process was created by Akamai. I tried using both the "w3c" log
format and the "auto" log format and neither worked. So, I created my
own log format file. Location: Urchin6\lib\reporting\logformats
\akamai.lf. Any .lf file in this directory is automatically read into
the drop down list on the "Log Settings" tab under Log Source
Settings.

To create my file, I copied the w3c file and then used the
fieldlist.txt located in the same directory to map out the fields in
my log file.

The header in my log file reads: #Fields: date time cs-ip cs-method cs-
uri sc-status sc-bytes time-taken cs(Referer) cs(User-Agent)
cs(Cookie)

So, I created the following string for the PrimaryPositions: entry:
"1,2,4,7,8,10,11,3,15,13,14".

Urchin is now recognizing sessions from my log files although I'm
trying to diagnose one last warning that appears in the task history:
WARNING: (7038-481-786) Format line in log file does not match
specified format

Greg

> > - Show quoted text -- Hide quoted text -

[thinkspill]

The problem for me was also the log file. A custom log file was
necessary.