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From: and...@cucumber.demon.co.uk (Andrew Gabriel)
Newsgroups: uk.telecom
Subject: Re: BT billing group
Date: Sun, 26 Feb 2012 15:09:42 +0000 (UTC)
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In article <1KKdnWgQlc4AkNfSnZ2dnUVZ8q-dn...@bt.com>,
	"John Nice" <johnDOTniceATbtinternetDOTcom> writes:
> Does anyone have a direct number, please?  I spent about 90 minutes trying 
> to deal with a spurious charge on my last bill and would prefer not having 
> to do so next time - and with BT billing problems, there always is a next 
> time.

For residential, I don't think you can directly.
I tried the Indian call centre, but they don't actually have
any authority to do anything. Next I wrote to BT's head office.
Nothing seemed to happen, but when I called the Indian call
centre sometime later (when the red bill arrived), there was
some type of marker on my account which said transfer all
inquires back to the UK, which is what they did, and then it
was resolved in a few seconds, with BT writing back to confirm.

-- 
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]