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From: Graham. <m...@privacy.net>
Newsgroups: uk.telecom
Subject: Re: BT billing group
Date: Mon, 27 Feb 2012 20:22:57 +0000
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On Mon, 27 Feb 2012 16:28:23 +0000, Peter
<peter.thomas8...@googlemail.com> wrote:

>On Sun, 26 Feb 2012 15:09:42 +0000 (UTC), and...@cucumber.demon.co.uk
>(Andrew Gabriel) wrote:
>
>>In article <1KKdnWgQlc4AkNfSnZ2dnUVZ8q-dn...@bt.com>,
>>	"John Nice" <johnDOTniceATbtinternetDOTcom> writes:
>>> Does anyone have a direct number, please?  I spent about 90 minutes trying 
>>> to deal with a spurious charge on my last bill and would prefer not having 
>>> to do so next time - and with BT billing problems, there always is a next 
>>> time.
>>
>>For residential, I don't think you can directly.
>>I tried the Indian call centre, but they don't actually have
>>any authority to do anything. Next I wrote to BT's head office.
>>Nothing seemed to happen, but when I called the Indian call
>>centre sometime later (when the red bill arrived), there was
>>some type of marker on my account which said transfer all
>>inquires back to the UK, which is what they did, and then it
>>was resolved in a few seconds, with BT writing back to confirm.
> 
>
>What you can do is something I did for many years with HSBC - find out
>if BT have a number for Welsh speakers and use that
>
>1. There aren't enough people in the subcontinent that speak Welsh to
>enable anyone to staff a call centre
>2. Everyone in Wales that speaks Welsh also speaks English


1. is undoubtedly correct
2. can't be right. Think about it, it defies logic.

-- 
Graham.
%Profound_observation%