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T-Mobile always suspicious extras on the bill

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Ken

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May 16, 2008, 9:08:57 AM5/16/08
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Yet again we have a bill from T-Mobile with a couple of quid on which we
have not spent. Calls to 0845 & 0800 numbers and today's bill has a call to
the speaking clock.
Any one else finding this? Amounts too small to make it worth complaining
but getting really annoyed now.
Ken


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R. Mark Clayton

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May 17, 2008, 11:02:50 AM5/17/08
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"Ken" <Reply to NG only> wrote in message
news:482d8863$0$2495$da0f...@news.zen.co.uk...

Always complain (by email if possible), then when they hit you with hours of
charges to 3, Vanuatu or Ms. Satin, you have a track record of persistently
challenging spurious charges.


craig.r...@virgin.net

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May 17, 2008, 4:01:11 PM5/17/08
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"R. Mark Clayton" <nospam...@btinternet.com> wrote in message
news:5LWdnWp0r4EXbrPV...@bt.com...

Well Im getting charged for Voicemail thought Flext included it in my
minutes?


Ken

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May 17, 2008, 4:13:01 PM5/17/08
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<craig.r...@virgin.net> wrote in message
news:AQGXj.39810$66.3...@newsfe20.ams2...

My 18 months is up in July and I will cancel. First time with T-Mobile and I
wll stick to Three where I have several others with them on contracts.

Ken


Paul Harris

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May 17, 2008, 5:19:06 PM5/17/08
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In message <AQGXj.39810$66.3...@newsfe20.ams2>,
craig.r...@virgin.net writes
Depends when you took out the contract, it was included and then they
stopped doing so from memory about August /September last year. I know
we had two Flext contracts one with and one without voice mail included.
--
Paul Harris

David Hearn

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May 23, 2008, 4:36:28 AM5/23/08
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I believe my voicemail minutes are included in my Flext allowance.
Seems strange if they don't.

D

Paul Harris

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May 23, 2008, 5:07:54 AM5/23/08
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In message <69ne0dF...@mid.individual.net>, David Hearn
<da...@NOswampieSPAM.org.uk> writes

>craig.r...@virgin.net wrote:
>>>
>> Well Im getting charged for Voicemail thought Flext included it in
>>my minutes?
>
>I believe my voicemail minutes are included in my Flext allowance.
>Seems strange if they don't.
>
Some are and some are not, they changed the T&C's so it depends when you
took out the contract.
--
Paul Harris

David Hearn

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May 23, 2008, 6:59:16 AM5/23/08
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You're correct:

http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-monthly/flext/plans/

Click on one of the "View plan details" bits and you'll see:

"Additional information

Not included in your monthly credit
Voicemail 12p / minute
Customer Service calls FREE
0800 / 0500 numbers Free to 10p / minute
0808 numbers Free to 10p / minute
All other 08 numbers Free to £2.50 / minute

Call Customer Services for charge information on the specific 08 number
you wish to call. 08 numbers are not included in your call allowance".

D

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