Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss
Wierd voice mail problem, voice mail for another number on phone
6 views
Skip to first unread message
c...@isbd.net
May 18, 2013, 2:02:43 PM5/18/13
to
We have two phones with Virgin pay-as-you-go on Direct Debit SIMs in
them. The SIMs have been moved between phones a few times as we've
changed and upgraded.
We have a problem now where, when you call one of the numbers and the
call isn't answered, you get through to the voicemail of the *other*
number. Even more confusing is what happens when you call one phone
from the other, it tries to go to voicemail on the *called* phone but
since that's the voicemail of the calling phone you end up listening to
the voicemail rather than being able to send one.
Can anyone suggest how to unscramble this, Virgin's help was pretty
useless.
We can't change the SIMs around as we want to retain our own numbers.
It's as if the voicemail system is locked to the phone rather than the
SIM.
--
Chris Green
·
them. The SIMs have been moved between phones a few times as we've
changed and upgraded.
We have a problem now where, when you call one of the numbers and the
call isn't answered, you get through to the voicemail of the *other*
number. Even more confusing is what happens when you call one phone
from the other, it tries to go to voicemail on the *called* phone but
since that's the voicemail of the calling phone you end up listening to
the voicemail rather than being able to send one.
Can anyone suggest how to unscramble this, Virgin's help was pretty
useless.
We can't change the SIMs around as we want to retain our own numbers.
It's as if the voicemail system is locked to the phone rather than the
SIM.
--
Chris Green
·
Woody
May 18, 2013, 2:32:35 PM5/18/13
to
<c...@isbd.net> wrote in message
news:3bsk6a-...@chris.zbmc.eu...
No, the number is associated with the SIM - in the case of VM it
is allocated on the SIM (unlike Orange who allocate the number
when the SIM is first registered.)
The simple answer is that you have got the SIMs mixed up at some
time. Can't you just copy the SIM numbers onto the phone memory
(tiwce) and then swaps SIMs?
--
Woody
harrogate three at ntlworld dot com
news:3bsk6a-...@chris.zbmc.eu...
is allocated on the SIM (unlike Orange who allocate the number
when the SIM is first registered.)
The simple answer is that you have got the SIMs mixed up at some
time. Can't you just copy the SIM numbers onto the phone memory
(tiwce) and then swaps SIMs?
--
Woody
harrogate three at ntlworld dot com
Whiskers
May 18, 2013, 3:44:20 PM5/18/13
to
numbers? Or changed the telephone number associated with the SIM?
Failing all else, try switching off one of the phones and removing the SIM,
and leave it unused for "a little while" (eg 24 hours for a first attempt,
then longer if that doesn't work) to see if that prompts 'the system' to
restore its own voicemail to the other one.
--
-- ^^^^^^^^^^
-- Whiskers
-- ~~~~~~~~~~
c...@isbd.net
May 18, 2013, 3:44:19 PM5/18/13
to
ends up in the voice mail box of the same number.
I.e. I call number A, it gets to voice mail box A
I call number B, it gets to voice mail box A.
What do you mean "copy the SIM numbers onto the phone memory"?
--
Chris Green
·
alexd
May 18, 2013, 5:15:00 PM5/18/13
to
c...@isbd.net (for it is he) wrote:
> I've just tried a couple more things. Voice mail for both numbers
[as suggested elsethread] A has a divert to B.
--
<http://ale.cx/> (AIM:troffasky) (UnSoEs...@ale.cx)
22:14:20 up 15 days, 23:43, 7 users, load average: 0.29, 0.55, 0.78
Qua illic est reprehendit, illic est a vindicatum
> I've just tried a couple more things. Voice mail for both numbers
> ends up in the voice mail box of the same number.
If calls to A and B both end up in B's voicemail box, then it sounds like
[as suggested elsethread] A has a divert to B.
--
<http://ale.cx/> (AIM:troffasky) (UnSoEs...@ale.cx)
22:14:20 up 15 days, 23:43, 7 users, load average: 0.29, 0.55, 0.78
Qua illic est reprehendit, illic est a vindicatum
Jono
May 19, 2013, 4:54:21 AM5/19/13
to
c...@isbd.net used his keyboard to write :
##002# is the code on Vodafone to cancel all diverts. Try dialling it
on each phone.
Sounds to me like you have a divert from each to the other.
on each phone.
Sounds to me like you have a divert from each to the other.
Woody
May 19, 2013, 5:11:15 AM5/19/13
to
"Jono" <noth...@blueyonder.invalid> wrote in message
news:mn.9a527dd5f...@blueyonder.invalid...
Is that a special code for VF only? Standard divert cancels re
##21#
##61#
##62#
##67#
news:mn.9a527dd5f...@blueyonder.invalid...
##21#
##61#
##62#
##67#
Jono
May 19, 2013, 5:44:26 AM5/19/13
to
Woody has brought this to us :
>>
>> ##002# is the code on Vodafone to cancel all diverts. Try dialling it on
>> each phone.
>>
>>
>
>
the network to set up...which I occasionally do if I've left my mobile
at home.
>>
>> ##002# is the code on Vodafone to cancel all diverts. Try dialling it on
>> each phone.
>>
>>
>
>
> Is that a special code for VF only? Standard divert cancels re
> ##21#
> ##61#
> ##62#
> ##67#
Dunno....but it's useful to remove all diverts, even one you've asked
> ##21#
> ##61#
> ##62#
> ##67#
the network to set up...which I occasionally do if I've left my mobile
at home.
c...@isbd.net
May 20, 2013, 6:01:37 AM5/20/13
to
alexd <trof...@hotmail.com> wrote:
> c...@isbd.net (for it is he) wrote:
>
> > I've just tried a couple more things. Voice mail for both numbers
> > ends up in the voice mail box of the same number.
>
> If calls to A and B both end up in B's voicemail box, then it sounds like
> [as suggested elsethread] A has a divert to B.
>
No it hasn't, if you call A then A rings, if you call B then B rings.
> c...@isbd.net (for it is he) wrote:
>
> > I've just tried a couple more things. Voice mail for both numbers
> > ends up in the voice mail box of the same number.
>
> If calls to A and B both end up in B's voicemail box, then it sounds like
> [as suggested elsethread] A has a divert to B.
>
It's only the voicemail that ends up in the wrong place.
--
Chris Green
·
c...@isbd.net
May 20, 2013, 6:05:01 AM5/20/13
to
Whiskers <catwh...@operamail.com> wrote:
> On 2013-05-18, c...@isbd.net <c...@isbd.net> wrote:
> > We have two phones with Virgin pay-as-you-go on Direct Debit SIMs in
> > them. The SIMs have been moved between phones a few times as we've
> > changed and upgraded.
> >
> > We have a problem now where, when you call one of the numbers and the
> > call isn't answered, you get through to the voicemail of the *other*
> > number. Even more confusing is what happens when you call one phone
> > from the other, it tries to go to voicemail on the *called* phone but
> > since that's the voicemail of the calling phone you end up listening to
> > the voicemail rather than being able to send one.
> >
> > Can anyone suggest how to unscramble this, Virgin's help was pretty
> > useless.
> >
> > We can't change the SIMs around as we want to retain our own numbers.
> >
> > It's as if the voicemail system is locked to the phone rather than the
> > SIM.
>
> Have you ever set up any sort of 'call divert' between the two telephone
> numbers? Or changed the telephone number associated with the SIM?
>
No.
> On 2013-05-18, c...@isbd.net <c...@isbd.net> wrote:
> > We have two phones with Virgin pay-as-you-go on Direct Debit SIMs in
> > them. The SIMs have been moved between phones a few times as we've
> > changed and upgraded.
> >
> > We have a problem now where, when you call one of the numbers and the
> > call isn't answered, you get through to the voicemail of the *other*
> > number. Even more confusing is what happens when you call one phone
> > from the other, it tries to go to voicemail on the *called* phone but
> > since that's the voicemail of the calling phone you end up listening to
> > the voicemail rather than being able to send one.
> >
> > Can anyone suggest how to unscramble this, Virgin's help was pretty
> > useless.
> >
> > We can't change the SIMs around as we want to retain our own numbers.
> >
> > It's as if the voicemail system is locked to the phone rather than the
> > SIM.
>
> Have you ever set up any sort of 'call divert' between the two telephone
> numbers? Or changed the telephone number associated with the SIM?
>
However the SIMs have been moved. The sequence was as follows:-
Originally SIM 'A' was in my Nokia E71 and SIM 'B' was in a Palm
Treo.
Now SIM 'A' is in a cheap Samsung 1080i and SIM 'B' is in the Nokia
E71.
> Failing all else, try switching off one of the phones and removing the SIM,
> and leave it unused for "a little while" (eg 24 hours for a first attempt,
> then longer if that doesn't work) to see if that prompts 'the system' to
> restore its own voicemail to the other one.
>
--
Chris Green
·
Woody
May 20, 2013, 1:59:11 PM5/20/13
to
<c...@isbd.net> wrote in message
news:d39p6a-...@chris.zbmc.eu...
Remember that the only way your SP knows who is calling a
voicemail box is from CLI - it doesn't take any data from the
infrastructure. Go into the Divert menu and make sure that the
E71 is calling the right number. Also try dialling *#10# or
*#100# (depends on provider) and it will reply with the CLI that
your phone has supplied to the infrastructure.
news:d39p6a-...@chris.zbmc.eu...
voicemail box is from CLI - it doesn't take any data from the
infrastructure. Go into the Divert menu and make sure that the
E71 is calling the right number. Also try dialling *#10# or
*#100# (depends on provider) and it will reply with the CLI that
your phone has supplied to the infrastructure.
Michael Chare
May 22, 2013, 7:25:52 PM5/22/13
to
the phone correctly?
--
Michael Chare
Andy Burns
May 22, 2013, 8:38:25 PM5/22/13
to
calls"?
0 new messages