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URGENT - itemised billing for S2 - where?

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CJB

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Dec 31, 2009, 6:52:11 AM12/31/09
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When I bought my S2 on Three's PAYG plan I topped up with £10. I've
hardly used the phone and now my credit is £3.62 - so some how I've
spent £6.38 on next to nothing. I've only made one mobile to mobile
call for about 5 mins, and sent two texts. I guess this is "welcome to
smart phone rip-off billing." I've logged onto My3 and set up an
account for the SIM card - but there is no itemised billing available.
I need to know where (and how) this money has gone please. Many thanks
- Chris Brady.

CJB

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Dec 31, 2009, 7:36:32 AM12/31/09
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I have just been onto 3 CS and they told me that there is no way
customers can monitor call usage or charges online. Apparently a
printed itemised bill can be sent but at a charge of £10.

What a bl**dy rip-off.

CJB.

Steve Wyles

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Dec 31, 2009, 8:06:27 AM12/31/09
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I'm not aware of any PAYG offerings from any networks that give
itemising billing.

I suspect most of the £6.38 has been spent on data usage. You can get
unlimited (fair use applies) data usage for a month by purchasing a data
addon for £5.

Steve

IanM

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Dec 31, 2009, 8:52:22 AM12/31/09
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>"Steve Wyles" <st...@inhouse.co.uk> wrote in message
>news:7q3lut...@mid.individual.net...

>Steve
This doesn't sound right, if you are on 3PAY then you get 150MB of data free
and then it is 30p per MegaByte after that. The My3 web page does show you
how many texts you have sent and how much data you've used.


Steve Wyles

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Dec 31, 2009, 9:25:42 AM12/31/09
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It only shows the allowance remaining. If you've used all of the
included allowance, it doesn't show how much extra has been used.

Steve


IanM

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Dec 31, 2009, 9:40:51 AM12/31/09
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"Steve Wyles" <st...@inhouse.co.uk> wrote in message
news:7q3qjf...@mid.individual.net...
There is a separate "Data Usage" page for usage outside of the allowance


Steve Wyles

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Dec 31, 2009, 10:04:36 AM12/31/09
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On 31/12/2009 14:40, IanM wrote:
> "Steve Wyles"<st...@inhouse.co.uk> wrote in message
> news:7q3qjf...@mid.individual.net...
>> On 31/12/2009 13:52, IanM wrote:
>>>> "Steve Wyles"<st...@inhouse.co.uk> wrote in message
>>>> news:7q3lut...@mid.individual.net...
>>>> On 31/12/2009 12:36, CJB wrote:
>>>>> On Dec 31, 11:52 am, CJB<chrisjbr...@gmail.com> wrote:
>>
>>> This doesn't sound right, if you are on 3PAY then you get 150MB of data
>>> free
>>> and then it is 30p per MegaByte after that. The My3 web page does show
>>> you
>>> how many texts you have sent and how much data you've used.
>>
>> It only shows the allowance remaining. If you've used all of the included
>> allowance, it doesn't show how much extra has been used.
>>

>>


> There is a separate "Data Usage" page for usage outside of the allowance
>

So there is! I thought that was only shown on contract.

PeeGee

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Dec 31, 2009, 4:45:33 PM12/31/09
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T-mobile provide the last 30 days data to a maximum of 300 entries.

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

Colin Wilson

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Dec 31, 2009, 6:33:17 PM12/31/09
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If they want to be arsey, ask how much they charge for a request for
information under the Data Protection Act - the most they can charge
for that is £10 (I think the most a credit reference agency is allowed
to charge is £2 but most try to get around that by signing up newbs to
"credit alerts" for considerably more...)

You should be able to include any and all data you want under the same
request, including a breakdown of costs, calls made, IMEI number
associated with each call, all billing and customer information they
hold on you, and so on.

Steve Terry

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Dec 31, 2009, 9:58:35 PM12/31/09
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"IanM" <nos...@nospam.com> wrote in message
news:0173c921$0$31431$c3e...@news.astraweb.com...

>>"Steve Wyles" <st...@inhouse.co.uk> wrote in message
>>news:7q3lut...@mid.individual.net...
>>On 31/12/2009 12:36, CJB wrote:
>>> On Dec 31, 11:52 am, CJB<chrisjbr...@gmail.com> wrote:
>>>>When I bought my S2 on Three's PAYG plan I topped up with �10. I've
>>>> hardly used the phone and now my credit is �3.62 - so some how I've
>>>> spent �6.38 on next to nothing.
<snip>

>>I suspect most of the �6.38 has been spent on data usage. You can get
>>unlimited (fair use applies) data usage for a month by purchasing a data
>>addon for �5.
>>Steve
>
> This doesn't sound right, if you are on 3PAY then you get 150MB of data
> free and then it is 30p per MegaByte after that. The My3 web page does
> show you how many texts you have sent and how much data you've used.
>
>
I find that you sometimes have to log out of the My3 page and back in again
to get remaining amounts

3 billing has been generally very accurate for me in recent years

Steve Terry
--
Get a free Three 3pay Sim with �2 bonus after �10 top up
http://freeagent.three.co.uk/stand/view/id/5276


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