Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

Sky Broadband

6 views
Skip to first unread message

Second Stage Lensman

unread,
Mar 6, 2012, 5:53:36 AM3/6/12
to
What is Sky Unlimited Broadband like at the moment. Not bothered about
support but speed and reliability?

Brian Mc

unread,
Mar 6, 2012, 6:04:13 AM3/6/12
to
Second Stage Lensman <!nospam!@nospam.invalid> wrote:
: What is Sky Unlimited Broadband like at the moment. Not bothered about
: support but speed and reliability?

Generally very well thought of! I certainly have had no problems since
switching to it last month.

zeitgeist

unread,
Mar 6, 2012, 7:09:37 AM3/6/12
to
Me neither, well pleased at the moment (although the ordering process
can be a bit of an ordeal).


--
Get yourself the best value SIM in the UK, and £5 credit at:

http://giffgaff.com/orders/affiliate/pauljcarr

Timmy

unread,
Mar 6, 2012, 7:36:19 AM3/6/12
to
Second Stage Lensman wrote...

>
> What is Sky Unlimited Broadband like at the moment. Not bothered about
> support but speed and reliability?


Less downtime than other ISP's I've used. Less than once a year.

Speed would depend upon where you live, wouldn't it ?

Second Stage Lensman

unread,
Mar 6, 2012, 7:38:56 AM3/6/12
to
>>"Timmy" wrote in message news:MPG.29c01522f...@news.aioe.org...
Of course - but comments like "It slows down a lot a peak times" or "It does
not slow down at peak times" would be helpful.

The Natural Philosopher

unread,
Mar 6, 2012, 7:51:00 AM3/6/12
to
Timmy wrote:
> Second Stage Lensman wrote...
>
>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>> support but speed and reliability?
>
>
> Less downtime than other ISP's I've used. Less than once a year.
>

Blimey. Once a year is too long.

I don't think my ISP itself has had outages for more than an hour or so
all last year.



> Speed would depend upon where you live, wouldn't it ?
>


--
To people who know nothing, anything is possible.
To people who know too much, it is a sad fact
that they know how little is really possible -
and how hard it is to achieve it.

The Natural Philosopher

unread,
Mar 6, 2012, 7:54:45 AM3/6/12
to
It slows down a lot at peak times

There!

http://www.kitz.co.uk/isp/ISP_rating.php?selectISP=Sky&page=1

see what a random selection of halfwits say.

Basically its an average service that performs poorly to averagely on
all factors assessed.

Its not as bad as some, its better than some.

Brian Mc

unread,
Mar 6, 2012, 8:04:11 AM3/6/12
to
The Natural Philosopher <t...@invalid.invalid> wrote:
: I don't think my ISP itself has had outages for more than an hour or so
: all last year.

Be/O2 had problems for a few DAYS last week - so you are not looking very hard!

Brian Mc

unread,
Mar 6, 2012, 8:07:53 AM3/6/12
to
The Natural Philosopher <t...@invalid.invalid> wrote:
: Basically its an average service that performs poorly to averagely on
: all factors assessed.

I have seen Sky Broadband described as a "a premium service at a low cost" - as
it is one of the few totally unthrottled ISPs.

That is a FAR better description, IMHO, than yours!

The Natural Philosopher

unread,
Mar 6, 2012, 8:33:37 AM3/6/12
to
That is NOT MY description.

It is a survey carried out by someone else who has no axe to grind who
merely asked people to report how they felt about their ISP.

The average response out of 5 was three and a bit. I rate MY ISP as
about 4 and a bit. It comes out somewhere higher overall than sky.

Its no point attacking ME when all I am doing is reporting what 300 odd
sky customers said about sky. I am not one of them.

The fact that you do so brings your own bias into sharpp focus...

The Natural Philosopher

unread,
Mar 6, 2012, 8:34:26 AM3/6/12
to
I am not on Be/O2!

What ARE you ON?

Brian Mc

unread,
Mar 6, 2012, 9:18:47 AM3/6/12
to
The Natural Philosopher <t...@invalid.invalid> wrote:
: I am not on Be/O2!

Not my point! Many ISPs have downtime (perhaps even yours!!!) but unless you
are using it at that instant you may not notice.

: What ARE you ON?

Sky - as I said before!

David

unread,
Mar 6, 2012, 9:24:08 AM3/6/12
to


"Brian Mc" wrote in message news:jj56c7$e0f$1...@speranza.aioe.org...
Yes they do, but it is how quick they react that matters when the breakdown
happens.
My Be had a fault occur on Saturday and was running at half so to speak,
they worked hard and got the system up again before Sunday.
Regards
David

The Natural Philosopher

unread,
Mar 6, 2012, 9:39:25 AM3/6/12
to
Brian Mc wrote:
> The Natural Philosopher <t...@invalid.invalid> wrote:
> : I am not on Be/O2!
>
> Not my point! Many ISPs have downtime (perhaps even yours!!!) but unless you
> are using it at that instant you may not notice.
>

I use it 24x7 so I DO notice it.

More than a 5 minute outage is logged, and I have 5 minute samples of my
connection logged as well.

> : What ARE you ON?
>
> Sky - as I said before!


I meant what medication are you on?

Brian Mc

unread,
Mar 6, 2012, 9:40:20 AM3/6/12
to
David <david...@tesco.net> wrote:
: Yes they do, but it is how quick they react that matters when the breakdown
: happens.
: My Be had a fault occur on Saturday and was running at half so to speak,
: they worked hard and got the system up again before Sunday.

Yes I was with Be for two years before I moved to Sky last month and was very
plased with them. I do not recall ANY noticeable faults in the time I was
with them - which is why I was surprised to hear about last week's issues.

Brian Mc

unread,
Mar 6, 2012, 9:41:49 AM3/6/12
to
The Natural Philosopher <t...@invalid.invalid> wrote:
: I meant what medication are you on?

Oh a supid person! That explains a LOT about you!

The Natural Philosopher

unread,
Mar 6, 2012, 9:48:55 AM3/6/12
to
Well I had some issues, with MU Isp phoned em up, detected the weary
sound in the persons voice and said 'oh, its not just me then?' 'no - we
have a broken peering link and one of the core routers is misbehaving
and we have a spare on its way to London now to replace it'.

Back up in under 2 hours.

If it under the ISPs control, that is probably worst case a fix SHOULD
be, WAN cabling is a bit more problematic - BT's backhaul can and does
get the odd digger through the cable from time to time and that does
take days.

Basic fault of a core network component is first of all reboot the kit.
That takes minutes only. If that doesn't fix, replace the kit entirely.
That means onsite and spares. If that doesnt work start looking
elsewhere for the problem.

To take over a day is really crap: either they couldn't be arsed, or it
was outside their control and someone else couldn't be arsed, because
serious cable breakages are not fixed in a day either.

That is I can think of faults that take seconds to correct. I can think
of faults that take a few hours to correct. I can think of faults that
take several days to correct, but not one that takes a day.

Timmy

unread,
Mar 6, 2012, 10:58:54 AM3/6/12
to
Second Stage Lensman wrote...
Rather a pointless requirement. I might not be connected to a busy exchange or
use busy sites during peak times. I've better things to worry about than has
this site taken 5 seconds longer to load than it did yesterday.

If Sky dropped dead every evening at 6, I'd not be using them.




Steve Terry

unread,
Mar 6, 2012, 2:01:55 PM3/6/12
to
Second Stage Lensman wrote:
> What is Sky Unlimited Broadband like at the moment. Not bothered about
> support but speed and reliability?
>
It's great, i've just signed up for the until 16th Feb deal of free for 6
months then 10quid pm, and £12.25pm for Sky Talk freetime off-peak landline.
(total £12.25 for first 6 months and then £22.25 for the last 6,
also a one off £10 admin charge)

Also as i took it through Quidco I'm getting £100 cashback in two stages of
£50 therefore that £100 will pay for more than the last 4 months.

I'm half a mile from the exchange and so far i'm getting 10.5mbps down
and 950kbps up

Sky Talk Freetime and Unlimited from March1st have replace the
old Sky Talk 24/7 tariffs.
The new tariffs aren't as good with higher connection charges.

Not a problem for me as i use 0800 callthroughs to make my calls,
and 0800 numbers don't have any connection charge ;-)

Steve Terry
--
Get a free GiffGaff PAYG Sim and £5 bonus after activation at:
http://giffgaff.com/orders/affiliate/gfourwwk



Steve Terry

unread,
Mar 6, 2012, 2:09:05 PM3/6/12
to
Second Stage Lensman wrote:
> What is Sky Unlimited Broadband like at the moment. Not bothered about
> support but speed and reliability?
>
Another great thing, SKY BB CS can now be called on 020 7126 7020

For years one of Skys biggest bugbears was their instance of using
0844 numbers to call Sky CS

The Natural Philosopher

unread,
Mar 6, 2012, 2:22:18 PM3/6/12
to
Steve Terry wrote:
> Second Stage Lensman wrote:
>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>> support but speed and reliability?
>>
> It's great, i've just signed up for the until 16th Feb deal of free for 6
> months then 10quid pm, and �12.25pm for Sky Talk freetime off-peak landline.
> (total �12.25 for first 6 months and then �22.25 for the last 6,
> also a one off �10 admin charge)
>
> Also as i took it through Quidco I'm getting �100 cashback in two stages of
> �50 therefore that �100 will pay for more than the last 4 months.
>
> I'm half a mile from the exchange and so far i'm getting 10.5mbps down
> and 950kbps up

changing ISPs made absolutely no difference to the wires from me to the
excehange and mysteriously no difference to synch speed of or BRAS
rates. Or indeed the DSLAM I was connected to.


Judging an ISP by your synch rate is utterly pointless.

The question is how much real throughput you get - in my case its
consistently within 90% of the BRAS and how many ISP's can say that?


>
> Sky Talk Freetime and Unlimited from March1st have replace the
> old Sky Talk 24/7 tariffs.
> The new tariffs aren't as good with higher connection charges.
>
> Not a problem for me as i use 0800 callthroughs to make my calls,
> and 0800 numbers don't have any connection charge ;-)
>
> Steve Terry

Good grief.

The five phonecalls a week I make and receive (everything else is by
email, that's WHY I have broadband innit?) are PAYG. Because its cheaper
than any 'contract'

The Natural Philosopher

unread,
Mar 6, 2012, 2:25:36 PM3/6/12
to
Steve Terry wrote:
> Second Stage Lensman wrote:
>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>> support but speed and reliability?
>>
> Another great thing, SKY BB CS can now be called on 020 7126 7020
>

What is so great about that?

The police can now be called on 999. Really? and that is a major
advance..how?

> For years one of Skys biggest bugbears was their instance of using
> 0844 numbers to call Sky CS
>

*shrug* you want support, you pay. Seems reasonable,. If you are the
sort of person who spends hours taking to support it suggests either you
are a total prat, or the service is shite. Or both.

Are you sure you are not a Sky sock-puppet?


> Steve Terry

You are James Murdoch in his new job, and I claim my £5

Steve Terry

unread,
Mar 6, 2012, 2:32:48 PM3/6/12
to
The Natural Philosopher wrote:
> Steve Terry wrote:
<snip
> You are James Murdoch in his new job, and I claim my £5
>
Join Quidco using my recommend a friend
http://www.quidco.com/user/613515/

Then you only have to get two others to sign up and you'll get your £5

The Natural Philosopher

unread,
Mar 6, 2012, 2:51:05 PM3/6/12
to
Steve Terry wrote:
> The Natural Philosopher wrote:
>> Steve Terry wrote:
> <snip
>> You are James Murdoch in his new job, and I claim my �5
>>
> Join Quidco using my recommend a friend
> http://www.quidco.com/user/613515/
>
> Then you only have to get two others to sign up and you'll get your �5
> #


why would I want to get £5 to spend in shops that have nothing in them I
want to buy?


The gir in Boots ooffered me coupons 'to get £5 of your next Estee
Lauder* purchase'.

Do I look like someone who buys Estee Lauder? I asked..

*it might have been some other purveyor of female fripperies - I didn't
bother to remember it.


> Steve Terry

alexd

unread,
Mar 6, 2012, 3:37:25 PM3/6/12
to
The Natural Philosopher (for it is he) wrote:

> The gir in Boots ooffered me coupons 'to get £5 of your next Estee
> Lauder* purchase'.
>
> Do I look like someone who buys Estee Lauder? I asked..

Perhaps she was hinting at something.

--
<http://ale.cx/> (AIM:troffasky) (UnSoEs...@ale.cx)
20:37:06 up 55 days, 7 min, 5 users, load average: 0.15, 0.12, 0.23
Qua illic est reprehendit, illic est a vindicatum

Bob Eager

unread,
Mar 6, 2012, 3:41:25 PM3/6/12
to
On Tue, 06 Mar 2012 19:22:18 +0000, The Natural Philosopher wrote:

> Steve Terry wrote:
>> Second Stage Lensman wrote:
>>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>>> support but speed and reliability?
>>>
>> It's great, i've just signed up for the until 16th Feb deal of free for
>> 6 months then 10quid pm, and �12.25pm for Sky Talk freetime off-peak
>> landline. (total �12.25 for first 6 months and then �22.25 for the last
>> 6, also a one off �10 admin charge)
>>
>> Also as i took it through Quidco I'm getting �100 cashback in two
>> stages of �50 therefore that �100 will pay for more than the last 4
>> months.
>>
>> I'm half a mile from the exchange and so far i'm getting 10.5mbps down
>> and 950kbps up
>
> changing ISPs made absolutely no difference to the wires from me to the
> excehange and mysteriously no difference to synch speed of or BRAS
> rates. Or indeed the DSLAM I was connected to.
>
>
> Judging an ISP by your synch rate is utterly pointless.

Not entirely. If it's caused by a real problem, then a good ISP will get
it fixed - and a bad one won't.

--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

*lightning protection* - a w_tom conductor

Timmy

unread,
Mar 6, 2012, 3:48:24 PM3/6/12
to
alexd wrote...

>
> The Natural Philosopher (for it is he) wrote:
>
> > The gir in Boots ooffered me coupons 'to get £5 of your next Estee
> > Lauder* purchase'.
> >
> > Do I look like someone who buys Estee Lauder? I asked..
>
> Perhaps she was hinting at something.


I reckon he's in denial.

Steve Terry

unread,
Mar 6, 2012, 4:08:59 PM3/6/12
to
Well he acting like a big girl
>
> I reckon he's in denial.
>
He's in a river in Egypt?

Steve Terry

unread,
Mar 6, 2012, 5:18:50 PM3/6/12
to
The Natural Philosopher wrote:
> Steve Terry wrote:
<snip>
> The five phonecalls a week I make and receive (everything else is by
> email, that's WHY I have broadband innit?) are PAYG. Because its
> cheaper than any 'contract'
>
You can call a UK Mobile for 2.5p per min from your PAYG?

I can from my Giffgaff PAYG or Sky landline via callthroughs
using their free 0800

You might only make five calls a week, some of us make many more.

Nick Leverton

unread,
Mar 6, 2012, 6:36:15 PM3/6/12
to
In article <jj5ud5$961$1...@dont-email.me>,
Steve Terry <gfou...@tesco.net> wrote:
>Timmy wrote:
>> alexd wrote...
>>> The Natural Philosopher (for it is he) wrote:
>>>
>>>> The gir in Boots ooffered me coupons 'to get £5 of your next Estee
>>>> Lauder* purchase'.
>>>> Do I look like someone who buys Estee Lauder? I asked..
>>>
>>> Perhaps she was hinting at something.
>>
>Well he acting like a big girl
>>
>> I reckon he's in denial.
>>
>He's in a river in Egypt?

He could be in deshit.

Which is a river in Hertfordshire ...

Nick
--
"The Internet, a sort of ersatz counterfeit of real life"
-- Janet Street-Porter, BBC2, 19th March 1996

The Natural Philosopher

unread,
Mar 6, 2012, 8:32:50 PM3/6/12
to
Steve Terry wrote:
> The Natural Philosopher wrote:
>> Steve Terry wrote:
> <snip>
>> The five phonecalls a week I make and receive (everything else is by
>> email, that's WHY I have broadband innit?) are PAYG. Because its
>> cheaper than any 'contract'
>>
> You can call a UK Mobile for 2.5p per min from your PAYG?
>

why would I want to? I have a mobile for that.


> I can from my Giffgaff PAYG or Sky landline via callthroughs
> using their free 0800
>
> You might only make five calls a week, some of us make many more.
>
Bad organisation then

> Steve Terry

Plusnet Support Team

unread,
Mar 7, 2012, 4:32:20 AM3/7/12
to
On 06/03/2012 10:53, Second Stage Lensman wrote:
> What is Sky Unlimited Broadband like at the moment. Not bothered about
> support but speed and reliability?

If you're considering Sky then I'd familiarise yourself with some of the
problems they've had recently before committing ...

http://feedproxy.google.com/~r/BroadbandGenieNews/~3/PVMUxavXbLk/20120305-sky-broadband-problems-network-congestion-slow-34-areas-until-end-april
http://www.ispreview.co.uk/index.php/2012/03/sky-broadband-isp-customers-suffering-slow-speeds-and-latency-woes/
http://www.thinkbroadband.com/news/i/5074.html

In particular this announcement on their own forums that lists the
exchanges affected:

http://helpforum.sky.com/t5/Sky-Broadband-Setup-Cabling/Intermittent-Broadband-service-issues/m-p/331701/message-uid/331701#U331701

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------

Second Stage Lensman

unread,
Mar 7, 2012, 4:57:26 AM3/7/12
to
>"Plusnet Support Team" wrote in message
>news:k76dndNPDqG5tsrS...@brightview.co.uk...
>>On 06/03/2012 10:53, Second Stage Lensman wrote:
>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>>support but speed and reliability?

>If you're considering Sky then I'd familiarise yourself with some of the
>problems they've had recently before committing ...

>http://feedproxy.google.com/~r/BroadbandGenieNews/~3/PVMUxavXbLk/20120305-sky-broadband-problems-network-congestion-slow-34-areas-until-end-april
>http://www.ispreview.co.uk/index.php/2012/03/sky-broadband-isp-customers-suffering-slow-speeds-and-latency-woes/
>http://www.thinkbroadband.com/news/i/5074.html
>In particular this announcement on their own forums that lists the
>exchanges affected:
>http://helpforum.sky.com/t5/Sky-Broadband-Setup-Cabling/Intermittent-Broadband-service-issues/m-p/331701/message-uid/331701#U331701

Thanks for this. My exchange does not seem to be affected!.
In fact I am thinking of moving away from Plusnet (after recently being
transferred from Vodafone) because of the unlimited broadband they offer.

Timmy

unread,
Mar 7, 2012, 5:41:57 AM3/7/12
to
Plusnet Support Team wrote...

>
> On 06/03/2012 10:53, Second Stage Lensman wrote:
> > What is Sky Unlimited Broadband like at the moment. Not bothered about
> > support but speed and reliability?
>
> If you're considering Sky then I'd familiarise yourself with some of the
> problems they've had recently before committing ...
>
> http://feedproxy.google.com/~r/BroadbandGenieNews/~3/PVMUxavXbLk/20120305-sky-broadband-problems-network-congestion-slow-34-areas-until-end-april
> http://www.ispreview.co.uk/index.php/2012/03/sky-broadband-isp-customers-suffering-slow-speeds-and-latency-woes/
> http://www.thinkbroadband.com/news/i/5074.html
>
> In particular this announcement on their own forums that lists the
> exchanges affected:
>
> http://helpforum.sky.com/t5/Sky-Broadband-Setup-Cabling/Intermittent-Broadband-service-issues/m-p/331701/message-uid/331701#U331701


Have BT/Plusnet ever published a list of problem exchanges, with resolution
dates?

Plusnet Support Team

unread,
Mar 7, 2012, 6:20:15 AM3/7/12
to
Ah, sorry to hear that.

I take it you're close to hitting the 60GB peak-time allowance on the
Extra product then?

You might find our Customer Options Team can do something to appease you
when you contact us for your MAC.

Plusnet Support Team

unread,
Mar 7, 2012, 6:28:35 AM3/7/12
to
Yes. BT Wholesale publish a report fortnightly that details whether or
not the Virtual Paths at your exchange are congested.

You need a BT Wholesale account to access the report, however we use the
data to populate the output of the exchange checker here which people
can access - http://usertools.plus.net/exchanges/?

We also parse a lot of the BT Wholesale service outage notices on the
page here - http://usertools.plus.net/exchanges/mso.php

Regarding other service related problems, we've the status pages on our
main website, a mailing list and an RSS feed -
http://usertools.plus.net/status/archive/

We also publish all announcements to our Twitter feed.

Second Stage Lensman

unread,
Mar 7, 2012, 8:04:54 AM3/7/12
to
>"Plusnet Support Team" wrote in message
>news:BdadndZJtc_y2crS...@brightview.co.uk...

>On 07/03/2012 09:57, Second Stage Lensman wrote:
>> "Plusnet Support Team" wrote in message
>> news:k76dndNPDqG5tsrS...@brightview.co.uk...
>>> On 06/03/2012 10:53, Second Stage Lensman wrote:

/snip/

>> In fact I am thinking of moving away from Plusnet (after recently being
>> transferred from Vodafone) because of the unlimited broadband they offer.

>Ah, sorry to hear that.

>I take it you're close to hitting the 60GB peak-time allowance on the Extra
>product then?

>You might find our Customer Options Team can do something to appease you
>when you contact us for your MAC.

Yes I am and yes they did - but the monthly price they quoted for unlimited
broadband and unlimited talk was much more than Sky and about the same as
BT.

Plusnet Support Team

unread,
Mar 7, 2012, 9:00:25 AM3/7/12
to
On 07/03/2012 13:04, Second Stage Lensman wrote:
>> "Plusnet Support Team" wrote in message
>> news:BdadndZJtc_y2crS...@brightview.co.uk...
>
>> On 07/03/2012 09:57, Second Stage Lensman wrote:
>>> "Plusnet Support Team" wrote in message
>>> news:k76dndNPDqG5tsrS...@brightview.co.uk...
>>>> On 06/03/2012 10:53, Second Stage Lensman wrote:
>
> /snip/
>
>>> In fact I am thinking of moving away from Plusnet (after recently being
>>> transferred from Vodafone) because of the unlimited broadband they
>>> offer.
>
>> Ah, sorry to hear that.
>
>> I take it you're close to hitting the 60GB peak-time allowance on the
>> Extra product then?
>
>> You might find our Customer Options Team can do something to appease
>> you when you contact us for your MAC.
>
> Yes I am and yes they did - but the monthly price they quoted for
> unlimited broadband and unlimited talk was much more than Sky and about
> the same as BT.

Fair enough. Give me a nudge here if you encounter any problems with the
migration out.

Second Stage Lensman

unread,
Mar 7, 2012, 9:20:03 AM3/7/12
to
>"Plusnet Support Team" wrote in message
>news:cICdnZNS8o1k9MrS...@brightview.co.uk...

On 07/03/2012 13:04, Second Stage Lensman wrote:
>> "Plusnet Support Team" wrote in message
>> news:BdadndZJtc_y2crS...@brightview.co.uk...
>
>> On 07/03/2012 09:57, Second Stage Lensman wrote:
>>> "Plusnet Support Team" wrote in message
>>> news:k76dndNPDqG5tsrS...@brightview.co.uk...
>>>> On 06/03/2012 10:53, Second Stage Lensman wrote:
>
> /snip/
>
>>> In fact I am thinking of moving away from Plusnet (after recently being
>>> transferred from Vodafone) because of the unlimited broadband they
>>> offer.
>
>> Ah, sorry to hear that.
>
>> I take it you're close to hitting the 60GB peak-time allowance on the
>> Extra product then?
>>
>>>You might find our Customer Options Team can do something to appease
>>> you when you contact us for your MAC.
>
>>Yes I am and yes they did - but the monthly price they quoted for
>>unlimited broadband and unlimited talk was much more than Sky and about
>>the same as BT.

>Fair enough. Give me a nudge here if you encounter any problems with the
>migration out.

Ok - thanks very much indeed for that - I just have to wait "5 working days"
to get my MAC - not sure why it takes so long though?

Plusnet Support Team

unread,
Mar 7, 2012, 9:46:40 AM3/7/12
to
If you've a support ticket reference or your username then I can
probably accelerate that for you.

Second Stage Lensman

unread,
Mar 7, 2012, 10:21:58 AM3/7/12
to
>>>"Plusnet Support Team" wrote in message
>>>news:ZYKdnXTjSdlN6crS...@brightview.co.uk...
>>>Fair enough. Give me a nudge here if you encounter any problems with
>>> the migration out.
>>
>>Ok - thanks very much indeed for that - I just have to wait "5 working
>> days" to get my MAC - not sure why it takes so long though?

>If you've a support ticket reference or your username then I can probably
>accelerate that for you.

Question number is #52971679.

Many thanks - it is very good of you to support someone who is leaving!

Steve Terry

unread,
Mar 7, 2012, 10:36:41 AM3/7/12
to
Plusnet Support Team wrote:
> On 06/03/2012 10:53, Second Stage Lensman wrote:
<snip>
> In particular this announcement on their own forums that lists the
> exchanges affected:
>
> http://helpforum.sky.com/t5/Sky-Broadband-Setup-Cabling/Intermittent-Broadband-service-issues/m-p/331701/message-uid/331701#U331701
>
Fortunately here in Potters Bar i'm not on one of those exchanges,
Sky BB fine here, more than please so far with the deal.

It's still available but now with only 9 months instead of 12 at half
price but still with £100 quidco cashback.
http://www.quidco.com/sky-digital-tv-and-broadband/
http://www.sky.com/shop/broadband-talk/broadband-options/broadband-only/

Or if you prefer a plusnet deal with a 10Gb limit:
http://www.quidco.com/plus-net/

If you're thinking of joining Quidco please use my refer a friend:
http://www.quidco.com/user/613515/

Steve Terry

unread,
Mar 7, 2012, 10:57:47 AM3/7/12
to
Second Stage Lensman wrote:
> What is Sky Unlimited Broadband like at the moment. Not bothered about
> support but speed and reliability?
>
Another recommendation has to be that most places i go with my laptop
and do a Wifi search, i usually find at least half the signals i get are Sky
users.
If Sky BB was pants most would have churned after a year

Shame the default is WPA on ;-)

IMHO with so many WiFi'd Sky users they should be offering their own version
of BT Fon
Message has been deleted

The Natural Philosopher

unread,
Mar 7, 2012, 12:01:54 PM3/7/12
to
Steve Terry wrote:
> Second Stage Lensman wrote:
>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>> support but speed and reliability?
>>
> Another recommendation has to be that most places i go with my laptop
> and do a Wifi search, i usually find at least half the signals i get are Sky
> users.
> If Sky BB was pants most would have churned after a year
>

Odd. The logs on my websites show that actually most people are either
on something BT-ish or something Microsftish.

Plusnet definitely more than sky at least.

Its in there in the second tier with BE/O2 and their ilk

Virgin show up well as well, especially on cable networks


> Shame the default is WPA on ;-)
>
> IMHO with so many WiFi'd Sky users they should be offering their own version
> of BT Fon
>
> Steve Terry


--

The Natural Philosopher

unread,
Mar 7, 2012, 12:06:50 PM3/7/12
to
Phil W Lee wrote:

> The fact is that you can't get anything for nothing, so if the
> download allowance is high and the price low there must be some other
> place they are cutting costs, be that fewer interconnects, lower
> availability of spare equipment, fewer or less well-trained support
> and/or technical staff, lack of capacity at peak times, or something
> else (I'm sure that's far from an exhaustive list, but it's just off
> the top of my head).

add crap servers ...

> Chasing the lowest price is a race to the bottom of quality of
> service.

Yes. The cost model the ISP has to cover is part fixed, part bandwidth
and part human resource. Capex is actually low - so there is no excuse
for lack of kit.

And of course marketing. Adam and Jane, and Jane's student son, don't
come cheap. Sky may be able to absorb their cost elsewhere within the
sky media empire of course.

So cheap means first of all paying less people less money.
Then its down to managing bandwith and binning advertising.


>
> I am prepared to pay a relatively premium price for my internet
> service, in the knowledge that it runs as fast as my line can support,
> 24/7, and the only times I've ever had a loss of service has been due
> to BT messing the lines around (which isn't the ISPs fault, although
> they were very quick to give BT a kick when needed).
> They also support things like multiple IP addresses and fixed IP.
> Others may have different needs, but I'll reiterate my point - if a
> service is too cheap it's because money is being saved somewhere, and
> you probably won't find out where until something breaks, and they
> can't just re-route the traffic over a backup link, or swap out the
> router/switch/radius server with the one that sits next to it ready to
> take over - and when you try to report the problem, you just get
> someone reading a script, and not someone technically proficient in
> resolving the problem.

Amen to all that.
I want it rock solid and as fast as the line allows. I get that by and
large.

George Weston

unread,
Mar 7, 2012, 12:12:56 PM3/7/12
to
On 07/03/2012 16:46, Phil W Lee wrote:
> "Second Stage Lensman"<!nospam!@nospam.invalid> considered Wed, 7 Mar
> The fact is that you can't get anything for nothing, so if the
> download allowance is high and the price low there must be some other
> place they are cutting costs, be that fewer interconnects, lower
> availability of spare equipment, fewer or less well-trained support
> and/or technical staff, lack of capacity at peak times, or something
> else (I'm sure that's far from an exhaustive list, but it's just off
> the top of my head).
> Chasing the lowest price is a race to the bottom of quality of
> service.
>
> I am prepared to pay a relatively premium price for my internet
> service, in the knowledge that it runs as fast as my line can support,
> 24/7, and the only times I've ever had a loss of service has been due
> to BT messing the lines around (which isn't the ISPs fault, although
> they were very quick to give BT a kick when needed).
> They also support things like multiple IP addresses and fixed IP.
> Others may have different needs, but I'll reiterate my point - if a
> service is too cheap it's because money is being saved somewhere, and
> you probably won't find out where until something breaks, and they
> can't just re-route the traffic over a backup link, or swap out the
> router/switch/radius server with the one that sits next to it ready to
> take over - and when you try to report the problem, you just get
> someone reading a script, and not someone technically proficient in
> resolving the problem.

You could have a point there and a possibility is that Murdoch is
running Sky Broadband as a loss-leader, in order to try and eliminate
competition.
He can afford to do this this and does similar with his newspapers.
The Sun makes a profit and this is used to subsidise the loss-making Times.

George

Message has been deleted

The Natural Philosopher

unread,
Mar 7, 2012, 9:35:23 PM3/7/12
to
Phil W Lee wrote:
> The Natural Philosopher <t...@invalid.invalid> considered Wed, 07 Mar
> 2012 17:01:54 +0000 the perfect time to write:
>
>> Steve Terry wrote:
>>> Second Stage Lensman wrote:
>>>> What is Sky Unlimited Broadband like at the moment. Not bothered about
>>>> support but speed and reliability?
>>>>
>>> Another recommendation has to be that most places i go with my laptop
>>> and do a Wifi search, i usually find at least half the signals i get are Sky
>>> users.
>>> If Sky BB was pants most would have churned after a year
>>>
>> Odd. The logs on my websites show that actually most people are either
>> on something BT-ish or something Microsftish.
>>
>> Plusnet definitely more than sky at least.
>>
>> Its in there in the second tier with BE/O2 and their ilk
>>
>> Virgin show up well as well, especially on cable networks
>
> I'd hazard a guess that your websites aren't targeting the average
> users of social notworking, online auctions, or meerkat pr0n though,
> so that may just give a picture of which ISPs cater to which type of
> user.

Sure. I don't attract stoned cracked up chavs, for sure.

Second Stage Lensman

unread,
Mar 8, 2012, 11:25:09 AM3/8/12
to
"Second Stage Lensman" wrote in message
news:jj7uej$hj1$1...@speranza.aioe.org...
Did you get chance to have a look at this for me?

Steve Terry

unread,
Mar 8, 2012, 1:48:37 PM3/8/12
to
The Natural Philosopher wrote:
> Steve Terry wrote:
>> Second Stage Lensman wrote:
>>> What is Sky Unlimited Broadband like at the moment. Not bothered
>>> about support but speed and reliability?
>>>
>> Another recommendation has to be that most places i go with my laptop
>> and do a Wifi search, i usually find at least half the signals i get
>> are Sky users.
>> If Sky BB was pants most would have churned after a year
>
> Odd. The logs on my websites show that actually most people are either
> on something BT-ish or something Microsftish.
<snip>
>
What's that to do with Wifi activity?
I was saying that when i'm out an about with the netbook, (in urban areas
at least) most of the WiFi sigs is see are id'ing with a SKYnnnnn SSID
>
>> Shame the default is WPA on ;-) IMHO with so many WiFi'd Sky users they
>> should be offering their own
>> version of BT Fon
>
Great news for Sky BB users wanting to use the cloud:
http://www.pocket-lint.com/news/43281/sky-broadband-wifi-hotspots-cloud

Handy for me as my local boozers free Wifi went Cloud last year ;-(

George Weston

unread,
Mar 8, 2012, 3:19:59 PM3/8/12
to
So, you're one of those buggers who, instead of engaging with the real
world, waste good bar space by living in your own cyberworld...
;-)

George

Timmy

unread,
Mar 8, 2012, 4:02:28 PM3/8/12
to
Steve Terry wrote...


> Great news for Sky BB users wanting to use the cloud:
> http://www.pocket-lint.com/news/43281/sky-broadband-wifi-hotspots-cloud
>

"...Sky Broadband currently supplies 3.4 million customers in the UK with its
internet service but has the simple aspiration of becoming the UK?s number one
ISP - something which it?s backed with over 1 billion pounds of investment to
date including a just announced upgrade of its core network to include the
country?s first ever 100 Gigabit per second technology which would ultimately
allow 4.6 million people to stream HD video simultaneously..."


3+ million users. Puts the lie to previous comments.

Steve Terry

unread,
Mar 8, 2012, 6:47:47 PM3/8/12
to
I resent BT Openzone and Sky Cloud hijacking the UKs pubs
and coffee bars former free Wifi by using the excuse of selling net
security.

Steve Terry

unread,
Mar 8, 2012, 6:50:25 PM3/8/12
to
George Weston wrote:
> On 08/03/2012 18:48, Steve Terry wrote:
>> The Natural Philosopher wrote:
>>> Steve Terry wrote:
>>>> Second Stage Lensman wrote:
<snip>
>> Great news for Sky BB users wanting to use the cloud:
>> http://www.pocket-lint.com/news/43281/sky-broadband-wifi-hotspots-cloud
>>
>> Handy for me as my local boozers free Wifi went Cloud last year ;-(
>> Steve Terry
>
> So, you're one of those buggers who, instead of engaging with the real
> world, waste good bar space by living in your own cyberworld...
> ;-)
> George
>
Only until I've drunk enough so as not be able to focus on the screen

Plusnet Support Team

unread,
Mar 9, 2012, 7:02:21 AM3/9/12
to
Have just taken a look now. Unfortunately we placed an order on your
line back on the 22nd February to move you to ADSL2+

This order isn't due to complete until 9th March and until it does I'm
unable to generate the MAC for you.

I could try cancelling the order but I don't think that's going to speed
things up at this stage if I'm honest.

Sorry.

Second Stage Lensman

unread,
Mar 9, 2012, 1:36:46 PM3/9/12
to


"Plusnet Support Team" wrote in message
news:94KdnRuXtPXQbMTS...@brightview.co.uk...

On 08/03/2012 16:25, Second Stage Lensman wrote:
> "Second Stage Lensman" wrote in message
> news:jj7uej$hj1$1...@speranza.aioe.org...
>
>>>> "Plusnet Support Team" wrote in message
>>>> news:ZYKdnXTjSdlN6crS...@brightview.co.uk...

Have just taken a look now. Unfortunately we placed an order on your
line back on the 22nd February to move you to ADSL2+

This order isn't due to complete until 9th March and until it does I'm
unable to generate the MAC for you.

I could try cancelling the order but I don't think that's going to speed
things up at this stage if I'm honest.

Sorry.

--
Ok - very many thanks for your help

Dave Saville

unread,
Mar 10, 2012, 3:31:10 AM3/10/12
to
Can you please fix your news reader to quote correctly.

--
Regards
Dave Saville

Tired

unread,
Mar 11, 2012, 11:53:35 AM3/11/12
to
Second Stage Lensman wrote:
:: What is Sky Unlimited Broadband like at the moment. Not bothered
:: about support but speed and reliability?

Probably best low cost isp out there, in fact they offer a better product
cheaper than the high end isps/


Tired

unread,
Mar 11, 2012, 11:54:27 AM3/11/12
to
Second Stage Lensman wrote:
:::: "Timmy" wrote in message
:::: news:MPG.29c01522f...@news.aioe.org... Second Stage
:::: Lensman wrote...
:::: What is Sky Unlimited Broadband like at the moment. Not bothered
:::: about support but speed and reliability?
::
::: Less downtime than other ISP's I've used. Less than once a year.
::: Speed would depend upon where you live, wouldn't it ?
::
:: Of course - but comments like "It slows down a lot a peak times" or
:: "It does not slow down at peak times" would be helpful.

100% of speed 99.8% of time. what it says is what you get...


Tired

unread,
Mar 11, 2012, 11:56:01 AM3/11/12
to
The Natural Philosopher wrote:
:: Brian Mc wrote:
::: The Natural Philosopher <t...@invalid.invalid> wrote:
:::: Basically its an average service that performs poorly to averagely
:::: on all factors assessed.
:::
::: I have seen Sky Broadband described as a "a premium service at a
::: low cost" - as it is one of the few totally unthrottled ISPs.
:::
::: That is a FAR better description, IMHO, than yours!
::
:: That is NOT MY description.
::
:: It is a survey carried out by someone else who has no axe to grind
:: who merely asked people to report how they felt about their ISP.
::
:: The average response out of 5 was three and a bit. I rate MY ISP as
:: about 4 and a bit. It comes out somewhere higher overall than sky.
::
:: Its no point attacking ME when all I am doing is reporting what 300
:: odd sky customers said about sky. I am not one of them.
::
:: The fact that you do so brings your own bias into sharpp focus...
::
::
:: --
:: To people who know nothing, anything is possible.
:: To people who know too much, it is a sad fact
:: that they know how little is really possible -
:: and how hard it is to achieve it.

Sky are an excellent provider, however their sat installers are muppets and
when installing their telephone extenders for the sky boxes mess up the
filter arrangement. I have seen this dozens of times.


Tired

unread,
Mar 11, 2012, 11:58:40 AM3/11/12
to
Bob Eager wrote:
:: On Tue, 06 Mar 2012 19:22:18 +0000, The Natural Philosopher wrote:
::
::: Steve Terry wrote:
:::: Second Stage Lensman wrote:
::::: What is Sky Unlimited Broadband like at the moment. Not bothered
::::: about support but speed and reliability?
:::::
:::: It's great, i've just signed up for the until 16th Feb deal of
:::: free for 6 months then 10quid pm, and ?12.25pm for Sky Talk
:::: freetime off-peak landline. (total ?12.25 for first 6 months and
:::: then ?22.25 for the last 6, also a one off ?10 admin charge)
::::
:::: Also as i took it through Quidco I'm getting ?100 cashback in two
:::: stages of ?50 therefore that ?100 will pay for more than the last 4
:::: months.
::::
:::: I'm half a mile from the exchange and so far i'm getting 10.5mbps
:::: down and 950kbps up
:::
::: changing ISPs made absolutely no difference to the wires from me to
::: the excehange and mysteriously no difference to synch speed of or
::: BRAS rates. Or indeed the DSLAM I was connected to.
:::
:::
::: Judging an ISP by your synch rate is utterly pointless.
::
:: Not entirely. If it's caused by a real problem, then a good ISP will
:: get it fixed - and a bad one won't.
:

bingo, talktalk are the devils arse to get issues fixed


Plusnet Support Team

unread,
Mar 12, 2012, 6:30:13 AM3/12/12
to
Looks like your MAC was generated during the early hours of this morning.

Second Stage Lensman

unread,
Mar 12, 2012, 8:08:41 AM3/12/12
to
> "Plusnet Support Team" wrote in message
> news:5d-dnRdwhsWoTcDS...@brightview.co.uk...

>Looks like your MAC was generated during the early hours of this morning.


Ok - many thanks for all your help.

0 new messages