Phil W Lee wrote:
> The fact is that you can't get anything for nothing, so if the
> download allowance is high and the price low there must be some other
> place they are cutting costs, be that fewer interconnects, lower
> availability of spare equipment, fewer or less well-trained support
> and/or technical staff, lack of capacity at peak times, or something
> else (I'm sure that's far from an exhaustive list, but it's just off
> the top of my head).
add crap servers ...
> Chasing the lowest price is a race to the bottom of quality of
> service.
Yes. The cost model the ISP has to cover is part fixed, part bandwidth
and part human resource. Capex is actually low - so there is no excuse
for lack of kit.
And of course marketing. Adam and Jane, and Jane's student son, don't
come cheap. Sky may be able to absorb their cost elsewhere within the
sky media empire of course.
So cheap means first of all paying less people less money.
Then its down to managing bandwith and binning advertising.
>
> I am prepared to pay a relatively premium price for my internet
> service, in the knowledge that it runs as fast as my line can support,
> 24/7, and the only times I've ever had a loss of service has been due
> to BT messing the lines around (which isn't the ISPs fault, although
> they were very quick to give BT a kick when needed).
> They also support things like multiple IP addresses and fixed IP.
> Others may have different needs, but I'll reiterate my point - if a
> service is too cheap it's because money is being saved somewhere, and
> you probably won't find out where until something breaks, and they
> can't just re-route the traffic over a backup link, or swap out the
> router/switch/radius server with the one that sits next to it ready to
> take over - and when you try to report the problem, you just get
> someone reading a script, and not someone technically proficient in
> resolving the problem.
Amen to all that.
I want it rock solid and as fast as the line allows. I get that by and
large.