The latest example has come with the suspension of a nurse from
Nigeria for chatting on her mobile phone while carrying out a blood
test.
Calista Ukaegbu (picture) is said to have used hand signals to tell
the woman patient what to do because she was so engrossed in her
conversation. When the patient made her displeasure clear she mouthed
the word “sorry” but carried on with the call, it is claimed. She only
stopped the conversation when a colleague walked in and made it clear
that she should hang up.
The incident took place earlier this year, when an unnamed female
patient in her thirties visited the hospital’s Women’s Department.
The woman needed to have a blood test and some measurements taken for
some minor surgery that was due to take place at a later date.
She claims she was greeted by Nurse Ukaegbu who was talking on her
mobile phone in a foreign language.
The nurse indicated that the woman should roll up her sleeve to allow
her blood pressure to be taken. She then took the readings and later
pointed to indicate that she should measure herself against a wall
chart. The telephone conversation lasted for at least six minutes, it
is alleged.
The patient is a relative of former newspaper editor and radio station
owner Kelvin Mackenzie.
She does not want to be identified but Mr Mackenzie said “Incredibly,
for six minutes this nurse held a social conversation on her mobile
phone while indicating to my relative through hand signals what to do.
“All this went on while this nurse continued with her conversation
with a friend… it was quite clear it was a social conversation from
the tone of her voice. It was nothing to do with work.”
He added: “The conversation was in a foreign language — but that is
irrelevant. I just cannot believe the nurse was concentrating on the
job she was supposed to be doing whilst talking to a friend on the
phone.”
Mr Mackenzie revealed that his relative had suffered from high blood
pressure in the past and would have liked to ask questions about her
recent reading. But this was denied her as the nurse continued with
the conversation.
He said: “The mobile conversation only came to an end when another
nurse came into the room and stood there looking at the nurse on the
phone.
“The second nurse said nothing but effectively shamed the nurse into
terminating the call and conversation.”
Details of the incident emerged just weeks after staff at the hospital
were reminded of the ‘correct standards of behaviour’ when dealing
with patients.
Nurse Ukaegbu is understood to have arrived in Britain from Nigeria
and was qualified to work in British hospitals in March 2002. It is
estimated that nearly 26 percent of NHS personnel are now of Third
World origin.
A hospital is one of the most personal places for a nation. It exists
to ensure the health and survival of the nation. To fill it with one
quarter foreign staff is indeed to remove the intimacy from the
service.
They're only upset because she actually did the test herself instead of
passing the test request to her supervisor, the janitor, the cafeteria lady,
and hiding it in the basement in a file cabinet marked 'beware of leopard'. If
you'd pile up some of the timewasting middle management ordered paperwork and
trade it off for actual productive man-hours with patients, the NHS could hire
in-country staff at locally respectable wages. But that would mean replacing
paperpushers and 'planners' with actual medical staff.....
I'm actually quite .. impressed ..
I rather like having someone exude that kind of confidence ..
Who loves ya.
Tom
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