Fucking shity wankstain bag of camel jism
Rope
Last week, 5 brand new HP DX workstations, XP-Pro, every
one set up exactly the same, every fucking one fucked up in
a different way.
Today another HP workstation plus a Lenovo box for a
director - first comedy moment, the Lenovo box looses the
monitor half way through starting up - don't want to go
through the hassle of sending it back for exchange, so run
up the rescue disk and re-install factory default, works OK
but with fucked up screen until it finally finishes and
change the refresh rate.
Next to play the clown is Outpuke (FRO again, OK?) 2007.
HP box fires up, goes through initial account setup, but
for some reason doesn't go on to the 'business contact
mangler' install (does *anyone* use that fucking thing?)
Then Outlook hangs on start up every fucking time unless
started with Outlook /safe
Much googling - *lots* of people with the same problem -
*lots* of different solutions, finally one worked (kill the
BCM add-in)
Next to play the clown is Outlook on the Lenovo, which also
failed to install the BCM service, but runs anyway, however
flatly refuses to acknowledge the TAPI client for our
Unified Massaging system.
HTF do they get away with relying on the general public via
newsgroups and mail lists to sort out their tech support
problems?
--
Rob_P
UKRM(at)indqualtec.co.uk
uppercase(d) BBIWYMC#1 BOG#11? MRO#31 IBCDBBB#1(kotl)
FJ1200, CCM130 Benelli Cabiolet
Easily confused.
Mark Olson
> On Tue, 07 Oct 2008 19:20:29 +0100, Rope <sp...@ukrm.net> wrote:
>
>
>>that is Microshite (FRO,OK?)
>
>
> Have you ever considered moving into a different area of business?
>
> Seriously. Cos it's clear you're not cut out for the one you're in.
On the contrary, given that he is able to remain gainfully employed
despite knowing fuck all, it would appear that there is an unlimited
supply of willing customers who are even more clueless than he is,
thereby guaranteeing a long, if not distinguished "career" so long as
he desires to keep at it.
ginge
>
>HTF do they get away with relying on the general public via
>newsgroups and mail lists to sort out their tech support
>problems?
Is that what their tech support that you obviously phoned first told
you to do then?
I'd have thought they'd have directed you to the technet website.
Then again, I think my biggest complaint would be that they didn't
tell you that you could get a free blog on spaces.live.com.....
Rope
> Is that what their tech support that you obviously phoned first told
> you to do then?
>
> I'd have thought they'd have directed you to the technet website.
Indeed, which told me to do what I had already done, which didn't
work. Several times.
Steve Parry
"Rope" <sp...@ukrm.net> wrote in message
news:VA.000029f...@ukrm.net...
> that is Microshite (FRO,OK?)
>
<snip IT woes>
Funny, we've got over 10,000 PC's & Laptops in use and apart from occasional
minor (and often user induced) problems they all work as intended
--
Steve Parry
BMW R80RS, BMW R45, 03 BMW R1100S Boxercup, 07 K1200GT SE
95 BMW F650, 87 Yamaha FS1, Sukida SK90PY, 91 Kawasaki AR50,
07 VW Passat SE Estate for comfort
www.gwynfryn.co.uk
Rope
> <snip IT woes>
>
> Funny, we've got over 10,000 PC's & Laptops in use and apart from occasional
> minor (and often user induced) problems they all work as intended
We've got around 30 - and they all (mostly) work as intended TVM
There is a world of difference between a corporate IT infrastructure and SME
land.
Wicked Uncle Nigel
<sp...@ukrm.net> typed
>Steve Parry spoke:
>> <snip IT woes>
>>
>> Funny, we've got over 10,000 PC's & Laptops in use and apart from occasional
>> minor (and often user induced) problems they all work as intended
>
>We've got around 30 - and they all (mostly) work as intended TVM
>
>There is a world of difference between a corporate IT infrastructure and SME
>land.
You're not wrong there.
A "corporate IT infrastructure" can afford to employ professionals, for
a start.
--
Wicked Uncle Nigel - "He's hopeless, but he's honest"
My position was (and, to be honest, largely remains) one of complete ambiguity.
Gavsta
> Steve Parry spoke:
>> <snip IT woes>
>>
>> Funny, we've got over 10,000 PC's & Laptops in use and apart from occasional
>> minor (and often user induced) problems they all work as intended
>
> We've got around 30 - and they all (mostly) work as intended TVM
>
> There is a world of difference between a corporate IT infrastructure and SME
> land.
>
Our target audience is SME, and I have never (in 10 years or more) had
any issues with PC/ server deployment.
If its done right from the start there should be no issues!
99/100 the problems are end users, or shonky 3rd party software. My
biggest gripe is lazy coders that RELY on a user being a local admin for
their sofware to run. Thats just rubbish.
--
Gavin.
http://www.stoof.co.uk
For the road: GSXR600 K1
For the track: GSXR400 GK76A
For the rest: Citroen Belingo
Rope
> >There is a world of difference between a corporate IT infrastructure and SME
> >land.
>
> You're not wrong there.
>
> A "corporate IT infrastructure" can afford to employ professionals, for
> a start.
And I have worked in both corporate land and SME - and I *know* that the IT
droids in corporate environments do have similar problems - not as frequently,
because they tend to have long term contracts with major h/w & s/w suppliers,
but problems non the less.
Rope
> Our target audience is SME, and I have never (in 10 years or more) had
> any issues with PC/ server deployment.
>
> If its done right from the start there should be no issues!
>
> 99/100 the problems are end users, or shonky 3rd party software. My
> biggest gripe is lazy coders that RELY on a user being a local admin for
> their sofware to run. Thats just rubbish.
Well in this case 1 problem was MS Office 2007 falling over during install
and failing to complete BCM, which caused Outlook to only work in safe
mode.
Removed & reinstalled outlook, and problem remained - even though Outlook
Diagnostics found no problems with the install - finally solved by turning
off all Outlook add-ins.
2nd was installing Nortel Unified Messaging TAPI client - not exactly a
small player. Removing all instances of Nortel s/w including hacking it
out of the registry, then reinstalling (in exactly the same manner as
previously) and it decided to work.
This was on a HP DX workstation and a Lenovo ThinkStation box, again,
neither of them pikey hardware.
Pete Fisher
<gwilbyre...@stoof.co.uk> cast forth these pearls of wisdom
>. My biggest gripe is lazy coders that RELY on a user being a local
>admin for their sofware to run. Thats just rubbish.
>
Amen to that.
--
+----------------------------------------------------------------+
| Pete Fisher at Home: Pe...@ps-fisher.demon.co.uk |
| Voxan Roadster Gilera Nordwest * 2 Yamaha WR250Z |
| Gilera GFR * 2 Moto Morini 2C/375 Morini 350 "Forgotten Error" |
+----------------------------------------------------------------+
Gavsta
> In communiqué <gcj429$toh$1...@registered.motzarella.org>, Gavsta
> <gwilbyre...@stoof.co.uk> cast forth these pearls of wisdom
>> . My biggest gripe is lazy coders that RELY on a user being a local
>> admin for their sofware to run. Thats just rubbish.
>>
>
> Amen to that.
>
Usually its get round-able by sorting the permissions on the file/
folder access and/or the registry access, but its time consuming, and a
lot of the time have to set up CACLS scripts so it continues working in
the future.
An example, a large car manufactorer has a parts look up and time
managment for warrenty claims. The softwares default location? Root of
the local drive - can only be changed after install with a reg mod. Rubbish.
But its daft - most issues on PC's are caused by users having to many
rights, and I dont just mean user error either.
Pete Fisher
>Pete Fisher wrote:
>> In communiqué <gcj429$toh$1...@registered.motzarella.org>, Gavsta
>><gwilbyre...@stoof.co.uk> cast forth these pearls of wisdom
>>> . My biggest gripe is lazy coders that RELY on a user being a local
>>>admin for their sofware to run. Thats just rubbish.
>>>
>> Amen to that.
>>
>
>Usually its get round-able by sorting the permissions on the file/
>folder access and/or the registry access, but its time consuming, and a
>lot of the time have to set up CACLS scripts so it continues working in
>the future.
>
>An example, a large car manufactorer has a parts look up and time
>managment for warrenty claims. The softwares default location? Root of
>the local drive - can only be changed after install with a reg mod.
>Rubbish.
>
>But its daft - most issues on PC's are caused by users having to many
>rights, and I dont just mean user error either.
>
I'm all for locked down users - keeps me in beer tokens. Part of my role
during my 12 hours a week on site is sorting the little jobs that users
can't do themselves and corporate IT support take too long to get round
to since it was outsourced (despite them having the ability to take over
machines remotely).
Who wants to wait for a week just to have their box pointed at a
different/additional network printer?
While we are on the subject, several of them are complaining that they
often boot up to receive an error that their profile can't be found and
a new one must be created (XP). I have shown them how to find and copy
shortcuts etc. from their old profile (which is still perfectly OK as
far as I can see). Doesn't happen on every log in, but some now have
several instances of their profile e.g. fredbloggs0001, ...0002, etc.
The shortcuts are easily recreated, but it also loses their Groupwise[1]
connection settings and other stuff, which is a pain.
The corporate lot don't seem to know why it happens, any ideas?
[1] Yes, I know. I quite like it, though, and am pleased to hear that
we are not going to be 'refreshed' yet to boxes with Vista and moved on
to Outlook. Our main departmental database system (based on Sculptor) is
not supported by the suppliers on Vista yet.
Rope
> >There is a world of difference between a corporate IT infrastructure and SME
> >land.
>
> You're not wrong there.
>
> A "corporate IT infrastructure" can afford to employ professionals, for
> a start.
I refer the honourable gentleman to Mr Fishers post down there v
frag
gwilbyre...@stoof.co.uk says...>
> Our target audience is SME, and I have never (in 10 years or more) had
> any issues with PC/ server deployment.
I find this hard to believe.
Hardware fails, new exploits are revealed which require patching which
sometimes introduce bugs, software needs upgrading, new features need
adding (at clients request).
You've never, once, in 10 years had *anything* at all go wrong or need
tech support with any of the PCs you maintain?
TBF the only place I can think of where that'd be true is a PC storage
warehouse where the bloody things aren't turned on.
--
frag
Kawazaki ZX9R, BMW R1200GS (Hetro Edition)
BOTAFOT#6 exKoTBOTAFOTL BOD#7 MKA&E#1 (Oak Leaf Cluster) UKRMHRC#11
DS#5 UK-R-M FAQ : http://www.ukrm.net/faq/index.html DFV#3
Gavsta
> In article <gcj429$toh$1...@registered.motzarella.org>,
> gwilbyre...@stoof.co.uk says...>
>> Our target audience is SME, and I have never (in 10 years or more) had
>> any issues with PC/ server deployment.
>
> I find this hard to believe.
>
> Hardware fails, new exploits are revealed which require patching which
> sometimes introduce bugs, software needs upgrading, new features need
> adding (at clients request).
>
> You've never, once, in 10 years had *anything* at all go wrong or need
> tech support with any of the PCs you maintain?
>
> TBF the only place I can think of where that'd be true is a PC storage
> warehouse where the bloody things aren't turned on.
>
Just to clarify - I mean in a Live environment. We test stuff before its
rolled out and of course at that stage we may get the odd failure, but
we would iron all these out before it gets out to the client.
Patching is done offsite, and if the patches are OK, then again rolled
out live.
Same with upgrades and same with client requests.
Everything can be rolled back in any case. I always tell the guys, never
get yourself in a postition that you cannot get out of. By this I mean
that everything is tested, retested, and tested again. If there was a
failure, we should be able to roll back straight away.
Closest I have come recently is extending an array on a server, I had a
backup, and a copy of the array. The new server array failed when
getting the data restored to it, and then the image corrupted. As I had
a copy I just had to swap the disks, and abort the operation.
We did it the following week and it was fine.
fragmented
gwilbyre...@stoof.co.uk says...>
> Just to clarify - I mean in a Live environment. We test stuff before its
> rolled out and of course at that stage we may get the odd failure, but
> we would iron all these out before it gets out to the client.
Aha, makes sense now. Thanks.
> Patching is done offsite, and if the patches are OK, then again rolled
> out live.
>
> Same with upgrades and same with client requests.
Coo, service must cost shed loads. I guess you'd have to use redundant
machines to be able to do that? Or, at upgrade / fix time, build an
identical machine, mirror all the data, and then upgrade that?
--
fragmented
Kawazaki ZX9R, BMW R1200GS
c...@nospam.netunix.com
> In article <gclo3l$fp0$1...@registered.motzarella.org>,
> gwilbyre...@stoof.co.uk says...>
> >
> > Just to clarify - I mean in a Live environment. We test stuff before its
> > rolled out and of course at that stage we may get the odd failure, but
> > we would iron all these out before it gets out to the client.
>
> Aha, makes sense now. Thanks.
>
> > Patching is done offsite, and if the patches are OK, then again rolled
> > out live.
> >
> > Same with upgrades and same with client requests.
>
> Coo, service must cost shed loads. I guess you'd have to use redundant
> machines to be able to do that? Or, at upgrade / fix time, build an
> identical machine, mirror all the data, and then upgrade that?
>
The "proper" way to do it involves 4 compatible machines [1].
The development server is a playpen for the developers.
The test server tests the stuff that the developers have released, or
more usually allowed to escape.
The UAT (User acceptance test) server gives it a severe hammering at the
hands of users and their manglement once the tech guys are happy.
When UAT accepts the release the UAT server becomes the live server and
after several weeks of potential rollback the old live server drops to
UAT duty and the cycle repeats.
This sounds expensive and long winded but you do NOT want a foulup on
the live system when the business depends on it.
[1] Often 4 independant domains in a big enterprise class machine. This
simplifies migration and helps to ensure hardware compatibility.
--
03 GS500
68 Bantam D14S