>Went into the Abbey today to draw two biggish amounts by cheque from my
>account to pay quarterly management charges for our flat and my credit
>card bill.
>The cashier passed me an information leaflet that can be sumarised thus:-
>"Reducing queues and improving customer satisfaction are important to us.
So their method of reducing queues is to reduce the number of customers,
interesting thinking...
--
Jeff Gaines Dorset UK
Tell me what you need, and I'll tell you how to get along without it.
> Went into the Abbey today to draw two biggish amounts by cheque from
> my account to pay quarterly management charges for our flat and my
> credit card bill.
> The cashier passed me an information leaflet that can be sumarised
> thus:- "Reducing queues and improving customer satisfaction are
> important to us.
> From Monday 30yh November the following services will no longer be
> available at the counter.
> Cash withdrawals of �30 or less.
They still have cash withdrawals at the counter?!
My bank has had a minimum of �200 (or more - I can't remember) for years.
ATMs are usually easier and quicker anyway - but I hope they make an
exception for customers unable to use the ATM.
> Counter cheques of �1000 or less.
So if you need a counter cheque of �1000 or less? Electronic transfer is
not always an option.
> Speak to a member of staff if you would like to know about
> alternative ways of banking with the Abbey"
> This applies to all the banks under the Abbey banner, B&b and A&L.
--
Ali
http://homepage.ntlworld.com/my.web.pages/ Don't go there.
UPS/FUNTO Oct stats: http://homepage.ntlworld.com/my.web.pages/stats/
Over six years' statistics now available.
> From Monday 30yh November the following services will no longer be
> available at the counter.
> Cash withdrawals of �30 or less.
> Counter cheques of �1000 or less.
> Speak to a member of staff if you would like to know about alternative
> ways of banking with the Abbey"
I use cash for very few things these days - in fact I can't remember the
last time I withdrew actual cash from a machine. All done by direct debit
or credit/debit card. Wouldn't have it any other way ....
OTOH I know that lots of people still like paying bills etc. by going into
town and paying with cash/cheques etc. While I sympathise, that's a very
outdated way of doing things and *costs*. I *hate* banks - but I can
understand why they're doing this - it costs them and why should they pass
the costs on to people like me who don't use these methods of payment ?
Sorry :-(
--
Regards,
Troy's Human.
That's true, but the gist of the statement was that they are trying to
reduce counter queues not the time spent by each customer. Most cash
withdrawals are likely to be ᅵ30 or less and can be achieved by using
an ATM. And since you can usually use any banks ATM it can often cut
down travelling as well.
My bank branch is on the other side of the city. I've been in it twice
in the last twelve years. I'm amazed that anyone has a need to go to
their branch in this day and age and also that anyone still uses
cheques very much. They'll soon be done away with altogether.
--
Michaelangelo
Self-catering, holiday accommodation in the Scottish Highlands, for
disabled people
www.woodhead-cottage.co.uk
You are definitely getting me worried about Abbey!
I think they'll be losing another customer as soon as we can get into town.
I have a passbook for my account, which is purely a savings account, we
withdraw money for holidays, that's all, but if an emergency arose with
bills I would want a cheque and it would certainly be less than a thousand!
So, I think moving it somewhere else is advisable.
Thanks, Derek :-)
--
Pam the goose
You're right, TH, but there are certain places that cannot take cards - even
debit cards - so there are times when cash is needed.
Personally, I'd rather we could meet every bill with the debit card.
All our regular bills are paid by DD or SO but shopping can at times be a
different matter:-(
--
Pam the goose
> gruffydd burst on the scene, and said:
>> the only way that will reduce queues is by driving customers away.
>> it takes no longer to write a cheque for a million than it does a
>> pound.
>
> That's true, but the gist of the statement was that they are trying to
> reduce counter queues not the time spent by each customer. Most cash
> withdrawals are likely to be �30 or less and can be achieved by using
> an ATM. And since you can usually use any banks ATM it can often cut
> down travelling as well.
>
> My bank branch is on the other side of the city. I've been in it twice
> in the last twelve years. I'm amazed that anyone has a need to go to
> their branch in this day and age and also that anyone still uses
> cheques very much. They'll soon be done away with altogether.
I use my branch to pay in Premium Bond winnings (nearly every month at
one stage). I use cheques to open savings accounts - banks don't seem
capable of accepting debit card payments, although ISA S&S fund managers
can do it easily.
I'm right with you, TH
I haven't been into my bank for months and I'm not sure I could find my
cheque book 'cos I haven't used it in years. There are free ATM's
everywhere if you need cash and the rest is quicker, easier and cheaper
on-line.
As for Santander (Abbey) they have a much better reputation in the
financial press than any of the British Banks...
--
Harold
(Hiding under the stairs)
The bus drivers won't accept plastic.
> OTOH I know that lots of people still like paying bills etc. by going
> into town and paying with cash/cheques etc.
I've not paid a bill with real money in about a decade. :^)
> The bus drivers won't accept plastic.
I walk instead :-)
> I've not paid a bill with real money in about a decade. :^)
I even pay for my daily newspaper by direct debit :-)
I thought that, but apparently our local bus company in Derbyshire is/has
introduced a system whereby you get a plastic card, top it up online and
swipe it as you get on and off the bus. A bit like the Oyster Card thing in
London. I think its a brill idea - and apparently its cheaper than paying
the bus fare in actual money.
I will be looking into that when I get home.
Now if they could see their way to giving us more than one bus an hour (day
time only, two hourly in the evening) I would really be pleased :-)
--
Tickettyߺ�
> On Mon, 09 Nov 2009 20:46:06 GMT, Ali wrote:
>
>> The bus drivers won't accept plastic.
>
> I walk instead :-)
Middlesbrough to Newcastle is a bit far for a walk.
Actually, so's Middlesbrough to Redcar, except when the walk is the main
point of the exercise.
>> OTOH I know that lots of people still like paying bills etc. by going
>> into town and paying with cash/cheques etc.
>
> I've not paid a bill with real money in about a decade. :^)
--
Actually they are under the Santander name and some of those names may
disappear.
http://www.santander.co.uk/whats-changing/our-branches.html
--
Sandra
People will forget what you said.
People will forget what you did, but
People will never forget how you made them feel.
The only thing I need cash for is to pay my paper boy and often that's the
only cash I have. And that cash was got from an ATM usually as �20.
Everything else can go on a card.
>
> OTOH I know that lots of people still like paying bills etc. by going into
> town and paying with cash/cheques etc. While I sympathise, that's a very
> outdated way of doing things and *costs*.
I know people who do that. Mostly with cash since many companies don't
accept cheques now. My town isn't any worse than anywhere else but the
thought of walking through a town with possibly hundreds of pounds in cash
scares me nowadays.
Some here do accept DCs. It's safer for them too as they less cash on the
premises.
> So your local fish and chip shop accepts CC or DC then?
This window cleaner doesn't ;-)
--
Mick. <Heu! Tintinnuntius meus sonat>
"A drum, a drum; Mickbeth doth come."
> So your local fish and chip shop accepts CC or DC then?
I wouldn't know - SWMBO pays for the fish and chips :-)
> Ali wrote:
>> On Mon, 09 Nov 2009 20:12:47 GMT, Michaelangelo commented
>>
>>> gruffydd burst on the scene, and said:
>>>> the only way that will reduce queues is by driving customers away.
>>>> it takes no longer to write a cheque for a million than it does
>>>> a pound.
>>> That's true, but the gist of the statement was that they are trying
>>> to reduce counter queues not the time spent by each customer. Most
>>> cash withdrawals are likely to be �30 or less and can be achieved
>>> by using an ATM. And since you can usually use any banks ATM it can
>>> often cut down travelling as well.
>>>
>>> My bank branch is on the other side of the city. I've been in it
>>> twice in the last twelve years. I'm amazed that anyone has a need
>>> to go to their branch in this day and age and also that anyone
>>> still uses cheques very much. They'll soon be done away with
>>> altogether.
>>
>> I use my branch to pay in Premium Bond winnings (nearly every month
>> at one stage). I use cheques to open savings accounts - banks don't
>> seem capable of accepting debit card payments, although ISA S&S fund
>> managers can do it easily.
>>
> Most Banks want you to open new accounts by cheque,transfer or direct
> debit from your current account as proof of who you are.
A debit card payment also does that - it's a transfer from your exisitng
account.
> I opened a Birmingham Midshires telephone account and did not
> properly read the instructions and sent them a cheque for the amount
> I wanted to deposit.
> They returned it to me asking for a cheque for �1 to act as
> confirmation of my identity while they did the other checks.
Now that is really stupid.
> Ali wrote:
>> The bus drivers won't accept plastic.
>>
> Doesn't your bus pass work then?
Not for another 3 months+
> Mine's plastic and they will accept
> that, as will the Supertram conductors as well. ;)
Picky, picky :^P
> The only thing I need cash for is to pay my paper boy and often
> that's the only cash I have. And that cash was got from an ATM
> usually as �20. Everything else can go on a card.
While I could, and do, pay for my grocery shopping by card, using a card
to pay a couple of quid seems a mess on to me.
> On Tue, 10 Nov 2009 11:39:56 GMT, Rabbit commented
>
>> The only thing I need cash for is to pay my paper boy and often
>> that's the only cash I have. And that cash was got from an ATM
>> usually as �20. Everything else can go on a card.
>
> While I could, and do, pay for my grocery shopping by card, using a card
> to pay a couple of quid seems a mess on to me.
I have stood in line in the paper shop int' morning while someone pays for
a paper and choc bar with a debit card. Really amusing at 7am. ;-)
> On Tue, 10 Nov 2009 23:17:36 +0000, Ali wrote:
>
>> On Tue, 10 Nov 2009 11:39:56 GMT, Rabbit commented
>>
>>> The only thing I need cash for is to pay my paper boy and often
>>> that's the only cash I have. And that cash was got from an ATM
>>> usually as �20. Everything else can go on a card.
>>
>> While I could, and do, pay for my grocery shopping by card, using a card
>> to pay a couple of quid seems a mess on to me.
>
> I have stood in line in the paper shop int' morning while someone pays for
> a paper and choc bar with a debit card. Really amusing at 7am. ;-)
I was once behind a chap in the checkout queue in ASDA who had only picked
up a sandwich. He wanted to pay for it by card and get �100 cash back!
He got it too.
--
MCC
Didn't realise you were such a young spring chicken Ali. ;)
> Ali wrote:
>> On Tue, 10 Nov 2009 00:22:56 GMT, Flyi�g �u� 2��9 + on netbook
>> commented
>>
>>> Ali wrote:
>>>> The bus drivers won't accept plastic.
>>>>
>>> Doesn't your bus pass work then?
>>
>> Not for another 3 months+
>
> Didn't realise you were such a young spring chicken Ali. ;)
I'm mature for my age :^)
That's a nice polite way of expressing it. :)
I would rather be behind somebody paying by card than somebody rummaging in
every pocket/handbag for cash :-)
Like wine or cheese :-)
Yebbut cash back from the checkout suits the shop. Less cash on the premises
and less charges from the bank for handling cash.
You should see some of those *mature* apples I left on the tree for the
birds. :)
You'll have drunk birds now :-)
They're fun to watch. :)
> I would rather be behind somebody paying by card than somebody rummaging in
> every pocket/handbag for cash :-)
There should be a law making it obligatory for all shops to have at least
two manned tills open. One for me, and one for everyone else. <lol>
Just wait till I'm Prime Minister. ;-)
That'll be behind me then :-)
>
> Just wait till I'm Prime Minister. ;-)
We'll be your cabinet. Upsland could run the country better ( and cheaper)
than any past, present or future gubmint :-)
> I would rather be behind somebody paying by card than somebody
> rummaging in every pocket/handbag for cash :-)
Even if they have to rummage in every pocket for the card?
Ah but once they find the card they aren't looking in every possible nook
and cranny for that penny they need to pay the cash amount :-)
Not when they are in front of me they ain't. Yes I can never understand the
women who stand in a queue and wait till everything is rung up on the till
before getting their card/cash out. Did they thing a fairy was going to pay
for them ? But men IME are worse if paying with cash. It's a note from this
pocket, silver from that pocket and copper from another. Then they decide
they need that 50p or whatever so the process starts all over again :-(
-----------------------------------------------------------------
'Till Northern Rock come to Bradford & Bingley'
-----------------------------------------------------------------
used the old 'Abbey' as a 'top up' to my current account (elsewhere)
in times of emergency, so i could nip in, withdraw a cheque, plug that
in across the road - got me out of several tight squeezes: i guess
those days are gone :-|
sure, it would be cool to do this electronically - today - but i have
no idea if this would work out in reality, i must enquire over the
counter next time i am queuing up i suppose - and remember to order
Santander plastic of course - one more pin to struggle to remember,
one more card to lose i suppose (hope not) ~ have so many cards i have
no idea what most of them are for now?
maybe as joe public we should all together tell Santander that any
amount below �1000 that we would have previously deposited with them
will now be deposited elsewhere - maybe a pipe dream, true: but
jeepers, imagine how quick they'd have a rethink if not!?
;)