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Re: Guidance needed.
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TOG@Toil
Apr 9, 2013, 6:00:48 AM4/9/13
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On 8 Apr, 22:34, "Speedgazebo MOTP #1" <nicka...@gmail.com> wrote:
> Right, what do we recon...
>
> A couple of months back, in a drink fueled Ebay frenzy I bought an inflatable hot tub, picked it up in a less euproric mood a week later and got the thing home.
> It sat around in various garages for a bit until I decided it was a silly idea and I'd flog it back on Ebay. I got it out, had a good look at it, it all seemed fine, didn't test it or anything as I was relying in the sellers description when I bought it (niave, I admit), and stuck it back on.
> To cut to now, the buyer picked it up, and took it away without any questions or even looking closely at it, she has now come back with a dispute to say that the heater isn't working and wants £100 of the £151 she paid refunded. I have no idea if it was working when I sold it to her, or if she's bust it, as I didn't check it. I made no reference to the functionality of the tub apart from saying that it was in generally good condition. I've suggested that it's a case of caveat emptor and offered £30 as a good will gesture.
> I didn't set out to rip anyone off, and am sorry that this has happened, but it has. Am I being a cunt, and should take it on the chin and give her a refund and get it back,, or am I right to stick to my Buyer Beware stance?
>
> I'm not sure which is right and I'll go with the majority of opinions, even if it means eating a bit of humble pie.
X-posted to upce.
It's possible she's trying it on. The way to test that is to offer a
full refund, and tell her to bring it back. If she starts back-
pedalling frantically, you know she's trying it on.
On the other hand, if it really isn't working, I'd offer a refund,
yes, because if it's described as a hot tub and it doesn't get hot,
then it's, er, a cold tub. However, I'd also stipulate she brings it
back to you for checking. It might be something as basic as a fuse.
Say you'll give her cash in her hand. That'll also be a way of testing
whether she's trying it on.
> Right, what do we recon...
>
> A couple of months back, in a drink fueled Ebay frenzy I bought an inflatable hot tub, picked it up in a less euproric mood a week later and got the thing home.
> It sat around in various garages for a bit until I decided it was a silly idea and I'd flog it back on Ebay. I got it out, had a good look at it, it all seemed fine, didn't test it or anything as I was relying in the sellers description when I bought it (niave, I admit), and stuck it back on.
> To cut to now, the buyer picked it up, and took it away without any questions or even looking closely at it, she has now come back with a dispute to say that the heater isn't working and wants £100 of the £151 she paid refunded. I have no idea if it was working when I sold it to her, or if she's bust it, as I didn't check it. I made no reference to the functionality of the tub apart from saying that it was in generally good condition. I've suggested that it's a case of caveat emptor and offered £30 as a good will gesture.
> I didn't set out to rip anyone off, and am sorry that this has happened, but it has. Am I being a cunt, and should take it on the chin and give her a refund and get it back,, or am I right to stick to my Buyer Beware stance?
>
> I'm not sure which is right and I'll go with the majority of opinions, even if it means eating a bit of humble pie.
X-posted to upce.
It's possible she's trying it on. The way to test that is to offer a
full refund, and tell her to bring it back. If she starts back-
pedalling frantically, you know she's trying it on.
On the other hand, if it really isn't working, I'd offer a refund,
yes, because if it's described as a hot tub and it doesn't get hot,
then it's, er, a cold tub. However, I'd also stipulate she brings it
back to you for checking. It might be something as basic as a fuse.
Say you'll give her cash in her hand. That'll also be a way of testing
whether she's trying it on.
Rob Morley
Apr 9, 2013, 10:34:16 PM4/9/13
to
On Tue, 9 Apr 2013 03:00:48 -0700 (PDT)
"TOG@Toil" <totallyde...@yahoo.co.uk> wrote:
>
> On the other hand, if it really isn't working, I'd offer a refund,
> yes, because if it's described as a hot tub and it doesn't get hot,
> then it's, er, a cold tub.
Also worth remembering that if it was listed as "used" the standard
"TOG@Toil" <totallyde...@yahoo.co.uk> wrote:
>
> On the other hand, if it really isn't working, I'd offer a refund,
> yes, because if it's described as a hot tub and it doesn't get hot,
> then it's, er, a cold tub.
description includes "fully operational and functions as intended",
which may not be what the seller intended.
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