Nochex, Im not a happy bunny
R D S
while they make necessary checks.
Do they treat all their customers this shitely or do they think I am dodgy?
I have no problem sending them the necessary paperwork but I have auctions
on Ebay and a site which take nochex payments.
I cant even log into my Nochex account to see how much is in there.
I may just well tell them to take a walk and start using Paypal.
Rick
<quote>
Check 2
We require two pieces of paper identification from the following list for
each of your company directors. The items of identification must be
original documents, dated within the last three months and clearly have your
name and home address printed on them:
Original recent Utility bill (mobile telephone bills are not acceptable).
Original recent mortgage statement.
Original recent bank statement.
Original recent credit card statement.
Original Inland Revenue tax notification or if self employed, SC60 or
equivalent.
Original Local Authority council tax bill (for current tax year)
Please note that your NOCHEX account has been temporarily suspended pending
receipt of this information and failure to provide us with requested details
within the next 14 days will result in the account being terminated
altogether.
**snipped
</quote>
Mike Redrobe
> I have had an email from Nochex, as below, they have suspended my
> account while they make necessary checks.
My guess is you've either just hit the £5k turnover limit
(paypal do a phone call at that point too), or you have alot
of chargebacks that they are currently absorbing.
What the "temporary suspension" the first you heard?
> Do they treat all their customers this shitely or do they think I am
> dodgy? I have no problem sending them the necessary paperwork but I
> have auctions on Ebay and a site which take nochex payments.
> I cant even log into my Nochex account to see how much is in there.
> I may just well tell them to take a walk and start using Paypal.
Paypal aren't flawless either...
--
Mike
Dr Zoidberg
> I have had an email from Nochex, as below, they have suspended my
> account while they make necessary checks.
What history is there to this?
It's very different if this has just come out of the blue or as a result of
a chain of events.
If they have genuine grounds to be highly suspicious then it's entirely
right that they suspend an account rather than let a scammer withdraw funds
and do a runner.
--
Alex
Hermes: "We can't afford that! Especially not Zoidberg!"
Zoidberg: "They took away my credit cards!"
www.drzoidberg.co.uk www.ebayfaq.co.uk
Kim Andrews
<AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote:
>R D S wrote:
>> I have had an email from Nochex, as below, they have suspended my
>> account while they make necessary checks.
>
>What history is there to this?
>It's very different if this has just come out of the blue or as a result of
>a chain of events.
>
>If they have genuine grounds to be highly suspicious then it's entirely
>right that they suspend an account rather than let a scammer withdraw funds
>and do a runner.
Sounded to me as if it was probably standard "anti-laundering"
protection stuff, and probably prompted by the level of finance put
through.
--
by Kimbo!
Mail-order second-hand books at www.bykimbo.com
Find me on ebay at http://stores.ebay.co.uk/Books-by-Kimbo
R D S
"Mike Redrobe" <mi...@redrobe.net> wrote in message
news:3WO2f.126732$G8....@text.news.blueyonder.co.uk...
No, I have had 2 transactions, no chargebacks and this was the first I
heard.
R D S
"Dr Zoidberg" <AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote in message
news:3r1t14F...@individual.net...
> R D S wrote:
> > I have had an email from Nochex, as below, they have suspended my
> > account while they make necessary checks.
>
> What history is there to this?
> It's very different if this has just come out of the blue or as a result
of
> a chain of events.
>
> If they have genuine grounds to be highly suspicious then it's entirely
> right that they suspend an account rather than let a scammer withdraw
funds
> and do a runner.
Agreed.
This is a new account, only had 2 transactions totalling about £190, nothing
suss.
I emailled them and they replied quite quickly stating they need to verify
the nature and ststus of the business.
That is fine but this is a new venture & if I was relying solely on them to
collect payments I would look like a cock.
Rick
Dr Zoidberg
> "Dr Zoidberg" <AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote in message
> news:3r1t14F...@individual.net...
>> R D S wrote:
>>> I have had an email from Nochex, as below, they have suspended my
>>> account while they make necessary checks.
>>
>> What history is there to this?
>> It's very different if this has just come out of the blue or as a
>> result of a chain of events.
>>
>> If they have genuine grounds to be highly suspicious then it's
>> entirely right that they suspend an account rather than let a
>> scammer withdraw funds and do a runner.
>
> Agreed.
> This is a new account, only had 2 transactions totalling about £190,
> nothing suss.
How odd.
As an aside , how would you (and others) feel about this sort of level of
identity check being done before you could open a "paypal style" account ,
rather than at some unspecified point in the future once you have started
using it in the same way that bank accounts work.
It would have the potential to greatly reduce fraud but would put many
people off IMO
Kim Andrews
<AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote:
>As an aside , how would you (and others) feel about this sort of level of
>identity check being done before you could open a "paypal style" account ,
>rather than at some unspecified point in the future once you have started
>using it in the same way that bank accounts work.
I'd be perfectly happy to go through a reasonable set of checks before
setting up a business account, but I'd expect it to put off some
customers who only wanted to buy a few bits and pieces on ebay... and
I don't want them put off! So while *I* would have preferred to be
asked up front rather than while already relying on the account... I
don't really want to see it changed! It's useful to be able to tell
potential buyers that it's "easy to set up and free to use for
buyers".
Mike Redrobe
> "Mike Redrobe" <mi...@redrobe.net> wrote in message
> news:3WO2f.126732$G8....@text.news.blueyonder.co.uk...
>> R D S wrote:
>>> I have had an email from Nochex, as below, they have suspended my
>>> account while they make necessary checks.
>>
>> My guess is you've either just hit the £5k turnover limit
>> (paypal do a phone call at that point too), or you have alot
>> of chargebacks that they are currently absorbing.
>>
> No, I have had 2 transactions, no chargebacks and this was the first I
> heard.
Very strange, something about your details has triggered it
do you have a strange address which isn't in the royal mail postcode
database? Electoral Roll ?
or is your name John Smith ? ;)
--
Mike
Dr Zoidberg
> On Tue, 11 Oct 2005 15:11:42 +0100, "Dr Zoidberg"
> <AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote:
>
>> As an aside , how would you (and others) feel about this sort of
>> level of identity check being done before you could open a "paypal
>> style" account , rather than at some unspecified point in the future
>> once you have started using it in the same way that bank accounts
>> work.
>
> I'd be perfectly happy to go through a reasonable set of checks before
> setting up a business account, but I'd expect it to put off some
> customers who only wanted to buy a few bits and pieces on ebay... and
> I don't want them put off! So while *I* would have preferred to be
> asked up front rather than while already relying on the account... I
> don't really want to see it changed! It's useful to be able to tell
> potential buyers that it's "easy to set up and free to use for
> buyers".
Register to receive , not to send....
Well that would cut down on dodgy sellers but wouldn't stop people using
stolen card details to pay
R D S
> R D S wrote:
> > "Dr Zoidberg" <AlexNOOOOO!!!!!!@drzoidberg.co.uk> wrote in message
> > news:3r1t14F...@individual.net...
> >> R D S wrote:
> >>> I have had an email from Nochex, as below, they have suspended my
> >>> account while they make necessary checks.
> >>
> >> What history is there to this?
> >> It's very different if this has just come out of the blue or as a
> >> result of a chain of events.
> >>
> >> If they have genuine grounds to be highly suspicious then it's
> >> entirely right that they suspend an account rather than let a
> >> scammer withdraw funds and do a runner.
> >
> > Agreed.
> > This is a new account, only had 2 transactions totalling about £190,
> > nothing suss.
>
> How odd.
> As an aside , how would you (and others) feel about this sort of level of
> identity check being done before you could open a "paypal style" account ,
> rather than at some unspecified point in the future once you have started
> using it in the same way that bank accounts work.
>
> It would have the potential to greatly reduce fraud but would put many
> people off IMO
I wouldn't mind at all, I dont mind them asking me for docs now but
suspending my account has pissed me right off.
I have have been in correspondence by email in which twice they have simply
repeated that they have suspended my account because they need the docs but
fail to advise why.
The company is a Ltd trading as, and has a PO box address, maybe I used this
to register, I cant remember and I cant log in to check.
Either way I think it would make more sense to demand docs, then give 7 days
or something.
A bit of the correspondence is below, does the question mark at the end of
the last sentence constitute sarcasm?
----
Your account has been suspended pending receipt of the requested information
and documents.
You are unable to receive funds into this account at the moment.
Please provide us with the requested details as soon as possible?
----
Kim Andrews
>Either way I think it would make more sense to demand docs, then give 7 days
>or something.
Agreed, that would be much more reasonable. I suppose the thinking is,
if you were dodgy, they wouldn't want to give you notice that you were
about to be checked. What doesn't seem to make sense to me, is them
asking you after such a low volume of transactions, both in number and
in value. I wonder if you've just been unlucky enough to be clobbered
by a random check?
>
>A bit of the correspondence is below, does the question mark at the end of
>the last sentence constitute sarcasm?
No, I think it just shows slavish obedience to the "a sentence that's
a question must have a question mark" rule, and the fact that it
starts "please" and is asking you to do something, has them confused!
>
>
>----
>Your account has been suspended pending receipt of the requested information
>and documents.
>
>You are unable to receive funds into this account at the moment.
>
>Please provide us with the requested details as soon as possible?
>----
--
MooCow
> I wouldn't mind at all, I dont mind them asking me for docs now but
> suspending my account has pissed me right off.
> I have have been in correspondence by email in which twice they have simply
> repeated that they have suspended my account because they need the docs but
> fail to advise why.
> The company is a Ltd trading as, and has a PO box address, maybe I used this
> to register, I cant remember and I cant log in to check.
> Either way I think it would make more sense to demand docs, then give 7 days
> or something.
"16.3 From time to time for either commercial, regulatory or legal
reasons, NOCHEX may require you to provide additional information or
identification. NOCHEX reserve the right to disable some or all of your
NOCHEX Seller Account functionality if at our absolute discretion it is
deemed that information provided is insufficient."
So, call me an idiot, but why didn't just supply them with the
information when they requested it?
R D S
"MooCow" <Moo...@hotmail.com.invalid> wrote in message
news:MPG.1db5f3249...@nntp.dsl.pipex.com...
Idiot!
They requested it today, my account is suspended today.
MooCow
> > information when they requested it?
>
> Idiot!
Not the first time, and most certainly will not be the last. :-)