what to do ..item paid for - item posted.... BUT
ano...@btinternet.com
I have sold an item (a few hunderd pounds worth), and it has been paid
for via paypal. It is now in transit. It will be received by the buyer
the day after today.
Now the buyer informs me that they do not want to go ahead with the
purchase, and wants a return of their money.
Where do I stand, what to do?
Up Yours!
<ano...@btinternet.com> wrote in message
news:b0qph59gckogpc3ak...@4ax.com...
Wait to they send it back to you, make sure it's the same item you sent and
there has been no damage.
Once you are happy, then refund the money less postage.
Fran
"Up Yours!" <spammetode...@lolololololololololol.uk> wrote in message
news:hfirr1$45k$1...@news.albasani.net...
Then file a mutual NPB to get your fees back, and/or do an SCO.
Peter Crosland
Are you a businees? Was it a BIN? How did they pay?
Peter Crosland
Up Yours!
"Peter Crosland" <g6...@yahoo.co.uk> wrote in message
news:Zqednf5F_rTx_oDW...@brightview.co.uk...
ano...@btinternet.com
>> Now the buyer informs me that they do not want to go ahead with the
>> purchase, and wants a return of their money.
>>
>> Where do I stand, what to do?
>
>
>Are you a businees? Was it a BIN? How did they pay?
>
>Peter Crosland
>
No I am not a business, just a private seller. There was no BIN price
and the item was paid for via paypal.
Peter Crosland
news:8nsrh5t7mt4oujhie...@4ax.com...
In which case he is stuffed. There isa no obligation on you to agree.
Assuming you can prove delivery then Paypal have no grounds to give him a
refund.
Peter Crosland
petrolcan
Crosland says...
Then the buyer files an IND and wins :-(
Fran
Wrong.
Niel J Humphreys
Unless you are happy to receive the pretty much guaranteed negative feedback
of course. Besides what's to stop the buyer from simply refusing the
delivery so that the item gets sent back to the OP?
Peter Crosland
message news:hfl4h1$8mc$1...@energise.enta.net...
Fair comment about delivery refusal. As for an occasional negative that is
not really much of a problem.
Peter Crosland
Fran
All the buyer has to do is file a SNAD.
ano...@btinternet.com
>>>>>
>>>>>
>>>>> No I am not a business, just a private seller. There was no BIN price
>>>>> and the item was paid for via paypal.
>>>>
>>>> In which case he is stuffed. There isa no obligation on you to agree.
>>>> Assuming you can prove delivery then Paypal have no grounds to give him
>>>> a refund.
>>>
>>>
>>> Unless you are happy to receive the pretty much guaranteed negative
>>> feedback of course. Besides what's to stop the buyer from simply refusing
>>> the delivery so that the item gets sent back to the OP?
>>
>> Fair comment about delivery refusal. As for an occasional negative that is
>> not really much of a problem.
>>
>
>All the buyer has to do is file a SNAD.
>
Just to put more details into this story. The item was not sold
through ebay.
It was sold privately, but paid for via paypal.
Sale of item agreed via email and text messages. Payment received,
item posted, item in transit, but at this point the buyer wants to
cancel the deal.
Who owns the item?
Thanks
Niel J Humphreys
news:ambsh5hp98g19qdgv...@4ax.com...
> Just to put more details into this story. The item was not sold
> through ebay.
>
> It was sold privately, but paid for via paypal.
>
> Sale of item agreed via email and text messages. Payment received,
> item posted, item in transit, but at this point the buyer wants to
> cancel the deal.
>
> Who owns the item?
People seem to be concentrating a little too much on the legal side of this
when the real thing you should be worrying about is what Paypal will do &
what is the morally correct thing to do.
The buyer can file a dispute with Paypal stating he did not receive it and
will win (unless you shipped via recorded means and acn prove delivery).
Likewise the buyer can simply refuse to accept delivery and have it sent
back to you then file a Paypal claim. Finally assuming the buyer has paid by
credit card they can simply do a chargeback through their credit card and
get a refund. Points 1 and 3 can result in the buyer getting to keep the
item and having a refund leaving you out of pocket in a big way.
My advise would be to stop trying to worm your way out this and simply tell
the buyer it's already on the way and they can just ship it back to you for
a refund less shipping costs if they wish & leave it up to them. Being an
arse about it like you seem to want to be will simply cause you hassle,
cause the buyer hassle and may see you lose out big style. Assuming it sold
once it will probably sell again and as the buyer will be covering all
shipping costs if they wish to return it you will only be slightly
inconvenienced by accepting it back - plus possible advertising costs if you
paid any, but that's the risk we all run when not selling face to face &
should be accepted.