RAJITA
205-299-5883
aye...@reneesystems.net
7 years of experience of handling customer requirements in different industry domain..
Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement
Experience in communicating with the client on regular basis to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.
SAP certified business Associate with SAP ERP 6.0 .Knowledge of how the fundamental integrative business processes interact within SAP ERP, including: Procurement, Manufacturing, Planning, Project Management, Sales, Customer Service, Enterprise Asset Management, Financials, Human Capital Management and Analytics
Have gained relevant understanding of various ERP systems for efficient working of different departments of the supply chain management including production, purchasing and logistics functions.
In depth knowledge of creating system diagrams, has developed the E-R diagram, class diagram, Data Flow diagram, Use cases, flow chart. Familiar with the software such as Smart Draw, Microsoft Visio, UMLet that create system diagram
Experience with SDLC techniques such as Rational Unified Process (RUP), Agile& Waterfall life cycle
Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.
Experience in SharePoint in creating intranet Web sites, InfoPath forms, creating Workflows and managing document
Effective with using Gap Analysis to check the compatibility of the existing system infrastructure with new business requirements.
Familiar with Agile Scrum Methodology and writing the User Stories
Experienced in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications
Highly motivated team player with strong management, interpersonal, administration, problem solving and decision-making skills. Good at managing multiple projects simultaneously
Highly proficient in Microsoft Office Suite, Visio and SQL
Technical Skills
Méthodologies SDLC, Waterfall Model , RUP, RAD, Agile, Agile Scrum
ERP Applications SAP Net Weaver (MM & PP Module)
Databases Oracle, MS Access, SQL
Business Process Modeling Tools MS VISIO, Smart Draw, UMLet, Bx Query Analyzer
Supply Chain Management Tools MS Project , MS Access
Quality Management IBM Rational Manual Tester, HP Quality Center
Testing WinRunner and LoadRunner
GUI/Tools MSWord, MS Excel, Crystal Reports, Snagit, Photoshop
Reporting Tools Business Objects, BEx Query analyzer
Documentation Tool SharePoint, MS Office Suite(Word/Excel/Power Point)
Languages C,C#, HTML,XML
Professional Experience:
1.Bank Of America, Hopewell, NJ Business Systems Analyst July 2012 to Present
Bank of America provides a wide range of banking services from savings accounts to Wealth Management Solutions. As part of Wealth Management services I was involved in Portfolio Management project that manages clients Wealth with set goals, objective and risk tolerance provide the personalized portfolio service based on their unique needs. It is application that integrates data from multiple financial systems to provide functionalities such as rebalancing, allocation, returns, portfolio holding, unrealized gain and loss with reporting tools.
Responsibilities:
Serve as liaison between the business community and the IT Application Development (AD) to provide technical solutions that meet user needs.
Facilitate and manage application and process design sessions with internal/external line of business and IT partners
Worked with Subject Matter Experts to determine requirements. Elicited the requirement using elicitation technique like JAD, Brainstorming and Interviewing Session
Lead and participated in peer reviews and walk-through of the HLD (High Level Design), LLD (Low Level Design) and BRD (Business Requirement Document)
Analyzed business process flow, workflow analysis, and logical flow and designed the optimum process models.
Validated the business, user and functional requirements and segregated them into Use Cases, context diagrams and activity diagrams using Visio, thus defining the Data Process Models.
Created mock-ups and wireframes using Dreamweaver and HTML
Did extensive data modeling for impact analysis
Worked on Agile SDLC during the project phase
Performed SWOT analysis, GAP analysis for the modules in production, conducted Feasibility study and performed impact analysis for proposed enhancements
Identified risk and project impact and performed risk assessment and mitigation using the RMMM Plan.
Prepared Requirement Traceability Matrices (RTM) and managed every change requests effectively throughout the software development life cycle.
Reviewed functional test cases to confirm the expected outcome and behavior.
Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process
Conducted detailed business workflow and timeline reviews with my team on regular basis to ensure that business targets are achieved
Used UML methodology to define the context diagram and Data Flow Diagrams (DFD)
Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Environment: Environment: Share Point 2007, MS Visio, Microsoft Office Suite (MS Word, Excel, PowerPoint), SQL, Microsoft Visual Studio, ASP.Net, Java, XML
2.Covidien, Mansfield, MA SAP Business Analyst March 2011-June2012
Covidien, formerly Tyco Healthcare, is a medical equipment and supply company. The SAP Project involved Implementation of all Six Core Modules in ECC6 plus SCM. As a SAP Analyst I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. I was responsible for coordating with SMEs and SAP Functional analyst on deciding the Production strategy, lot sizing technique and MRP views for MM and PP Module
Responsibilities:
Blueprinting - Business Process Assessment, conducting workshops to define current processes.
Facilitate Solutions for Cross-Functional End to End Business Requirements.
Discussed specific and critical requirements with medical supplies, medical devices and pharmaceuticals team and discussed what can be done and what data to be mapped from their legacy system to R/3
Gathering business requirements and assigning the work from functional & technical perspectives
Implemented MRP for a Pharmaceuticals industrial process with rapidly changing Master Data.
Elicited and analyzed detailed work flow for Material Management and Production Planning departments of and identify check points
Worked with production managers to design and implement tools and controls to achieve performance goals and compiled and presented chart presentations to them on a regular basis comparing performance and quality trends against set goal
Identified the key integration points between the different business departments and support them with the integration
Participated in instructional design; creating and executing training plans for functional users.
Translate high level business requirements into functional specifications and manage all changes; documenting action items, change controls, business requirement, functional design and test plan documents.
Conducted the gap analysis and analyze various gaps and develop actions to fill those gaps.
Documented the Requirements and Approach and circulate to the Business & Tech teams for Signoffs.
Environment: SAP R/3, ERP system, MS Office, HP Quality Center, Business Objects, MS Visio
3.AT&T, Atlanta ,GA Business Systems Analyst February2010-March 2011
AT&T is an American telecommunications company that provides voice, video, data, Internet telecommunications and professional services to businesses, consumers, and government agencies. The project scope was Customer Data Management (CDM). CDM is the process of consolidating and managing customer data from all available sources. Current CDM was enhanced to ensure that all relevant departments in the company have constant access to the most complete and current view of customer information available. Major focus of the project was to develop software that help marketing & sell professional to win and retain customers.
Responsibilities:
Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application
Involved in Scrum development process and prepared Sprint burn down chart, product catalog and sprint backlog contain Business Requirements and supporting documents that contain the essential business elements and definitions as well as the tasks to be completed.
Performed Task Planning with my project manager and the team members.
Prepared level of effort (LOE) for particular enhancements to be done for the business stakeholders and getting approval from the project manager.
Analyzed business requirements, business process and system architecture/design.
Identified opportunities for business process improvement and initiated efforts to make improvements.
Studied project planning and business process. Analyzed existing procedures and reported them to management to improve productivity.
Conducted walk through sessions with business users to get sign-offs on the approach document.
Conducted a demo of the enhancement with the developer, system tester, Test lead and release lead after integration testing is done in the test environment.
Worked with Business users and stakeholders if there were requirement changes to be on the same page.
Coordinated tasks with multiple systems and departments to successfully complete the UAT effort.
Identified and tested one-off scenarios to test the robustness of the system.
Coordinated and prioritized outstanding defects and enhancements identified during UAT, and escalated the same if necessary to achieve the deadline.
Performed end to end testing of the new functionality designed before it went for the Enterprise release.
Updated the issues log with all issues identified during UAT and communicated the same to all stakeholders.
Participated in daily UAT status meeting with all teams involved to resolve outstanding issues.
4.BrainDigit Business Systems Analyst August 2008-January 2010
SageFrame.Com is the project of Braindigit. It is a web application development framework designed on ASP.net. I coordinated with the client team and the sageframe technical team to customize the framework as per the industrial and their unique business needs
Responsibilities:
Bridged the gap between the client and technical team. Coordinated with the stake holders to translate the business requirements into actual project plan.
Created Detailed Requirement Design Documents (DRD).
Performed Web Application Development Framework Industrial Analysis using Porter Five Forces analysis
Created Use Cases, User Interface Designs, Report Specifications, Print Specifications and System to System Interfaces.
Identified areas for automation
Created Change Request Documents. Analyzed the change request and co-ordinate the changes required with the development team.
Look after all the documentation part of the customization made
Prepared the user manuals for the technical users.
Meet with the programmer and Quality Assurance officer to discuss about the features of the products and strategy to enhance customer service.
Keep track of the release of all new versions. Manage the proper documentation of changes in every new version released.
Search Engine Optimizer: Generate the Title, Metatag and Keyword for website.
Designed content and interactive applications to improve site usability.
Selected as “Employee of the Month “for the month of February 2011
5. Panchakanya, Kathmandu (Nepal) Business Systems Analyst February 2007-August 2008
Panchakanya is the leading steel manufacturing company of Nepal. I Coordinated in Implementing CRM so that the field-based staff could remotely enter data in real-time and likewise access critical customer info without interrupting back office workflow. Main Purpose was to integrate all customer related data in one place so as to formulate the customized marketing and sales plan. My Job responsibility include Work with the sales and marketing SMEs analyst to develop and implement more targeted and accurate marketing and customer servicing strategies
Responsibilities:
Wrote SQL queries and test scripts to support data search, extraction, loading, sorting, and automated testing
Followed Unified Modeling Language (UML) methodology using Requisite Pro and Rational Rose to create/maintain: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams
Arranged JAD sessions with business users and development team to drive out detailed business requirements.
Authored Data flow diagram, sequence diagrams and business process
Designed and supported in Test cases, Test plan creation and Companion Guide from development stage to production, including both internal and external requirements.
Manage financial spreadsheets and vendor accounts. Spearhead collection processes and manage accounts receivable personnel.
Provided user training when needed. Attended meetings, online training webinars, and communicated with customers & SMEs to stay updated with regulatory changes, HIPAA standards, and requirements from Medicare and various insurance companies.
Reported project progress to the team, senior management and all stakeholders periodically.
Reviewed various Re-engineering techniques with Technical Experts to finalize the Approach.
Surveyed upcoming customer needs and coordinated with technical subject matter experts to identify technologies that would lead to increased market share in both factory deliveries and engineering services
Analyzed business scenarios to track possible business outcomes for the functions which could be incorporated into more detailed test scripts
Manage supply chain management process in SAP ERP customer relationship management, customer service, demand management, order fulfillment, manufacturing, procurement & supplier relations, product development or reverse logistics
Documented test scripts for Integration testing. Helped users in integration testing and provided support on planning
Extensively worked on documentation for Functional Analysis
Correspondence with clients and vendors on a regular basis.
6. Jamb Holdings Incorporated, Nepal Business Analyst January 2006-January 2007
A Public Limited Company that handled the Government Project. Served as the middle person between the customer community and the software development team through which requirements flow.The project I have worked on is for SEBON (Security Board of Nepal), Response to Share (RTS) for Vibor Bank, Nepal Share market .com, and Nepal’s No1 stock coverage.
Responsibilities:
Identifying the user’s requirement for software to be developed and analyze, and design those requirements.
Carried out regular meetings with the clients and get their feedback about the software.
Keep track of all the running projects of IT department and report the progress of every project to the manager of the department.
Work on a group to identifythe requirement for the in-house ERP system project .Present the findings of the group to the manager in written and oral form .Once the requirement is finalized ,prepare the system diagramof the findings and present it to designers
Assist manager on preparing the business proposal
Education:
Bachelors in Business Information System
Certification and association:
• Affiliated with Teradata University Network, Nepal Young Entrepreneur
• Certification: SAP certified Business Associate with SAP ERP 6.0