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Homeserve

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MuddyMike

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Feb 12, 2011, 5:28:20 AM2/12/11
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I can't believe Homeserve still have this video on their site.
http://www.homeserve.com/videos/boiler-heating/how-to-fix-a-leaking-radiator-valve

Mike


GB

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Feb 12, 2011, 5:56:19 AM2/12/11
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Did I see them removing the tap part of the valve with no mention of
draining down? Do they have some duty of care to their customers - for
example to prevent them being scalded or ruining their home?

--
Murphy's ultimate law is that if something that could go wrong doesn't,
it turns out that it would have been better if it had gone wrong.


The Medway Handyman

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Feb 12, 2011, 6:00:20 AM2/12/11
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On 12/02/2011 10:56, GB wrote:
> MuddyMike wrote:
>> I can't believe Homeserve still have this video on their site.
>> http://www.homeserve.com/videos/boiler-heating/how-to-fix-a-leaking-radiator-valve
>>
>> Mike
>
> Did I see them removing the tap part of the valve with no mention of
> draining down? Do they have some duty of care to their customers - for
> example to prevent them being scalded or ruining their home?

Glad it wasn't just me. I thought I'd missed something when I saw that.

Are they completely mad?


--
Dave - The Medway Handyman www.medwayhandyman.co.uk

robgraham

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Feb 12, 2011, 6:37:32 AM2/12/11
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On Feb 12, 11:00 am, The Medway Handyman <davidl...@blueyonder.co.uk>
wrote:

> On 12/02/2011 10:56, GB wrote:
>
> > MuddyMike wrote:
> >> I can't believe Homeserve still have this video on their site.
> >>http://www.homeserve.com/videos/boiler-heating/how-to-fix-a-leaking-r...

>
> >> Mike
>
> > Did I see them removing the tap part of the valve with no mention of
> > draining down? Do they have some duty of care to their customers - for
> > example to prevent them being scalded or ruining their home?
>
> Glad it wasn't just me.  I thought I'd missed something when I saw that.
>
> Are they completely mad?
>
> --
> Dave - The Medway Handymanwww.medwayhandyman.co.uk

Never, never, never have anything to do with Homeserve. My insurance
company specified them for a repair here which they totally bodged,
failed to repair the bodge, then failed to come back and repair the
failed bodge. It cost the insurance company a lot more to get the
drain system fully replaced.

I mentioned this to a local builder - he loves it when insurance
companies send them in as he in effect ambulance chases and makes lots
of money re -instating the shambles they leave behind.
Rob

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