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Timeouts and API Errors, Tuesday August 11th
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Alex Payne  
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(1 user)  More options Aug 11, 3:23 pm
From: Alex Payne <a...@twitter.com>
Date: Tue, 11 Aug 2009 12:23:52 -0700
Local: Tues, Aug 11 2009 3:23 pm
Subject: Timeouts and API Errors, Tuesday August 11th

We're currently experiencing another wave of Distributed Denial of Service
(DDoS) attacks against our system. Expect periodic slowness and errors until
the attack passes or is countered by our operations team and hosting
provider. Updates will be provided as we get them.
Thanks for your patience.

--
Alex Payne - Platform Lead, Twitter, Inc.
http://twitter.com/al3x


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Dewald Pretorius  
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 More options Aug 11, 3:28 pm
From: Dewald Pretorius <dpr...@gmail.com>
Date: Tue, 11 Aug 2009 12:28:40 -0700 (PDT)
Local: Tues, Aug 11 2009 3:28 pm
Subject: Re: Timeouts and API Errors, Tuesday August 11th
I have a spare bazooka in my basement. Let me know. I can FedEx it to
you.

Dewald

On Aug 11, 4:23 pm, Alex Payne <a...@twitter.com> wrote:


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Alex Payne  
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(1 user)  More options Aug 11, 4:11 pm
From: Alex Payne <a...@twitter.com>
Date: Tue, 11 Aug 2009 13:11:51 -0700
Local: Tues, Aug 11 2009 4:11 pm
Subject: Re: Timeouts and API Errors, Tuesday August 11th

Our operations staff has informed me that the attack ceased several minutes
ago. Site performance should be returning to normal.

On Tue, Aug 11, 2009 at 12:23, Alex Payne <a...@twitter.com> wrote:
> We're currently experiencing another wave of Distributed Denial of Service
> (DDoS) attacks against our system. Expect periodic slowness and errors until
> the attack passes or is countered by our operations team and hosting
> provider. Updates will be provided as we get them.
> Thanks for your patience.

> --
> Alex Payne - Platform Lead, Twitter, Inc.
> http://twitter.com/al3x

--
Alex Payne - Platform Lead, Twitter, Inc.
http://twitter.com/al3x

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Tim Haines  
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 More options Aug 11, 4:19 pm
From: Tim Haines <tmhai...@gmail.com>
Date: Wed, 12 Aug 2009 08:19:57 +1200
Local: Tues, Aug 11 2009 4:19 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th
I'm so happy gmail has a star feature, that deserved one.

Tim.


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Andrew Badera  
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 More options Aug 11, 4:37 pm
From: Andrew Badera <and...@badera.us>
Date: Tue, 11 Aug 2009 16:37:47 -0400
Local: Tues, Aug 11 2009 4:37 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

On Tue, Aug 11, 2009 at 4:11 PM, Alex Payne<a...@twitter.com> wrote:
> Our operations staff has informed me that the attack ceased several minutes
> ago. Site performance should be returning to normal.

> On Tue, Aug 11, 2009 at 12:23, Alex Payne <a...@twitter.com> wrote:

>> We're currently experiencing another wave of Distributed Denial of Service
>> (DDoS) attacks against our system. Expect periodic slowness and errors until
>> the attack passes or is countered by our operations team and hosting
>> provider. Updates will be provided as we get them.
>> Thanks for your patience.

>> --
>> Alex Payne - Platform Lead, Twitter, Inc.
>> http://twitter.com/al3x

Has it resumed? Still getting lots of intermittency here.

∞ Andy Badera
∞ This email is: [ ] bloggable [x] ask first [ ] private
∞ Google me: http://www.google.com/search?q=(andrew+badera)+OR+(andy+badera)


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Dewald Pretorius  
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 More options Aug 11, 4:54 pm
From: Dewald Pretorius <dpr...@gmail.com>
Date: Tue, 11 Aug 2009 13:54:18 -0700 (PDT)
Local: Tues, Aug 11 2009 4:54 pm
Subject: Re: Timeouts and API Errors, Tuesday August 11th
My guess is it's still ongoing. I'm seeing far more rejections per
second, and the number of backed-off retries have also increased.

Dewald

On Aug 11, 5:37 pm, Andrew Badera <and...@badera.us> wrote:


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Alex Payne  
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 More options Aug 11, 4:57 pm
From: Alex Payne <a...@twitter.com>
Date: Tue, 11 Aug 2009 13:57:13 -0700
Local: Tues, Aug 11 2009 4:57 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

Yes, I've just been informed that the attack has resumed, and that our
service provider is putting network hardware in place to counter the attack.
We're trying to work with them to ensure minimal impact to the API, but in
the near term there may be issues with OAuth and the Streaming API.
This is a bit of a juggling act, as we're trying to coordinate our team, the
operations team, our service provider's staff, and specialists that they've
brought in for this issue. Please bear with us.

--
Alex Payne - Platform Lead, Twitter, Inc.
http://twitter.com/al3x

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Sean Callahan  
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 More options Aug 11, 4:58 pm
From: Sean Callahan <seancalla...@gmail.com>
Date: Tue, 11 Aug 2009 13:58:50 -0700 (PDT)
Local: Tues, Aug 11 2009 4:58 pm
Subject: Re: Timeouts and API Errors, Tuesday August 11th
Alex,

Did not see this post and posted a new message. Still receiving lots
of errors and no one can login on our site, tweetphoto.com, right now
along with a handful of others (that I've tried myself). Just wanted
to give you a heads up. Thanks!

Sean

On Aug 11, 1:11 pm, Alex Payne <a...@twitter.com> wrote:


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Alex Payne  
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 More options Aug 11, 5:00 pm
From: Alex Payne <a...@twitter.com>
Date: Tue, 11 Aug 2009 14:00:32 -0700
Local: Tues, Aug 11 2009 5:00 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

We're aware of these issues; sorry.
Our ops team tells me that the countermeasures that are being put in place
should not cause the 302 redirect behavior that impacted OAuth and other
services late last week. If you're seeing that behavior, please post here
and we'll coordinate with them to eliminate it.

--
Alex Payne - Platform Lead, Twitter, Inc.
http://twitter.com/al3x

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Ryan Sarver  
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 More options Aug 11, 5:02 pm
From: Ryan Sarver <rsar...@twitter.com>
Date: Tue, 11 Aug 2009 14:02:17 -0700
Local: Tues, Aug 11 2009 5:02 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th
Also, please be sure to provide packet dumps and full headers where
possible so we can more easily determine the source of the issue.

Thanks, Ryan


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Andrew Badera  
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 More options Aug 11, 5:01 pm
From: Andrew Badera <and...@badera.us>
Date: Tue, 11 Aug 2009 17:01:59 -0400
Local: Tues, Aug 11 2009 5:01 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

On Tue, Aug 11, 2009 at 4:57 PM, Alex Payne<a...@twitter.com> wrote:
> Yes, I've just been informed that the attack has resumed, and that our
> service provider is putting network hardware in place to counter the attack.
> We're trying to work with them to ensure minimal impact to the API, but in
> the near term there may be issues with OAuth and the Streaming API.
> This is a bit of a juggling act, as we're trying to coordinate our team, the
> operations team, our service provider's staff, and specialists that they've
> brought in for this issue. Please bear with us.

Thanks for the update Alex. No worries here, you all seem to be
keeping us much more comfortably updated than most of Friday.

--ab


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Andrew Badera  
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 More options Aug 11, 5:03 pm
From: Andrew Badera <and...@badera.us>
Date: Tue, 11 Aug 2009 17:03:11 -0400
Local: Tues, Aug 11 2009 5:03 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

*Thursday, not Friday

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Alex Payne  
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 More options Aug 11, 5:22 pm
From: Alex Payne <a...@twitter.com>
Date: Tue, 11 Aug 2009 14:22:40 -0700
Local: Tues, Aug 11 2009 5:22 pm
Subject: Re: [twitter-dev] Re: Timeouts and API Errors, Tuesday August 11th

Just found out that our hosting provider put some hardware in place that may
cause disruptions. Our operations team just spoke them, and they should be
taking it down in 15 - 30 minutes.

--
Alex Payne - Platform Lead, Twitter, Inc.
http://twitter.com/al3x

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Dewald Pretorius  
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 More options Aug 11, 6:05 pm
From: Dewald Pretorius <dpr...@gmail.com>
Date: Tue, 11 Aug 2009 15:05:47 -0700 (PDT)
Local: Tues, Aug 11 2009 6:05 pm
Subject: Re: Timeouts and API Errors, Tuesday August 11th
For me the API behavior is now back again to this morning, with around
2 to 5 rejections per second, and most being successful on the first
or second backed-off retry.

Dewald

On Aug 11, 6:22 pm, Alex Payne <a...@twitter.com> wrote:


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