The service technician who (somewhat) fixed a problem recently told me that
Comcast is concentrating on its new security business and that my request --
a DVR that records several shows at the same time -- was on the back burner.
Also receiving lower priority than its security business, he told me:
beefed-up On Demand offerings.
I also had a really bad experience with Comcast's phone service. It's a
long story, but my phone and internet service were cut off until I installed
the phone software, which I wasn't interested in doing. Terrible system.
If I didn't have a cell phone, I wouldn't have been able to contact anyone
to fix the problem. Needless to say, I don't have Comcast phone service.
I'm quite satisfied with Vonage.
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