1. Create some tickets
2. Add a custom field, anything you like
3. Comment on a ticket, leaving the custom field blank.
I then get a cryptic email that says "field_name => " implying that it
went from "empty" to "empty", along with my comment. I think I
understand why this is happening (nonexistent changing to the null
string), but wonder if it's supposed to show up as a change.
Ideas?
Tim