audio failure

[palletto]

Hi all,
I manage a psychological-focused web site and built up a video
chatroom
for supervision purposes. The chatroom is nothing but some application
PHP written
around the API calls that set up a conversation with the flash tokbox
widget.

All was going fairly well since a few weeks ago (well, a couple of
months), when things got
unexpectedly troubled. The audio portion of the stream began to be
missing, no matter how many efforts one could spend in tweaking with
the firewall/antivirus (even disabling it completely
didn't help). I tried everything I can, such as updating the browser,
changing the browser
type, installing the latest version of adobe flash player and so on.
Nothing did result effective
in resolving the problem.

The strangest point is that it happens on *some* computers and not in
some others, but it did happen on none of it all since a couple of
months ago.
Maybe these computers underwent some os update which conflicts with
the tokbox flash widget? Are there any reports on the subject?

I'm pretty sure that is not a matter of my own installation, because
the very same problem happened when trying via the flash video chat
hosted on the tokbox official site.
On the other hand, it is quite strange to experience a transmission
failure after disabling the firewall, the antivirus, every other
possible online malware protection and using an updated browser with
the most recent version of flash plug-in.

Now for some data:

os: windows XP, vista, seven (tried many)
browsers: firefox, IE6 or later (tried many)
using the sandbox site (as long as I'm not confident with the
robustness and stability of tokbox,
which I'm not at the moment)
using an old php API (maybe this could be the point?). Don't know
exactly how to check the version, but many files seem to date back to
august 2008.

The questions:

1. any reports of this kind of audio failure problem?

2. any API functions or anyway some other mechanism for logging/
debugging the audio stream?

3. any hints on what the problem could be?

Please, help, I was so happy with tokbox's quality since now but I
will be forced to change to another product if I can't restore the
full functionality of the site!!!

Regards,

P.P.

[Palak Bhalala]

Hi all,

Yes we have faced the same problem. We have also implemented the tokbox API for videocall. It was working fine before few of the days infect before few of the months as well when we have implemented it. But we have suddenly faced the same problem. Please check the attachment, it contains the screenshot of the error which we are getting.

Please if any one has the solution then let me know as we have also implemented this in our live site and for our site this is very important functionality. If we will not get the solution we are worried that we may need to move to the other API which we don't wanted to do.

Regards,

Palak.

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[Melih Onvural]

Apologize for the slow response. We're cooking a pretty big fish internally that we hope to share with everyone soon.

That said, could you give me some background information on your call IDs.

* Are they persistent call IDs?
* If not, has it been longer than 4 days since you created them?

* Do you have a list that used to work but no longer do?
* If so, could you send me that list, and also let me know if they were in the Sandbox or Production environments?

Finally, could you let me know if some computers have the Google Video plugin and others don't? We've seen some problems with the Google Video plugin and how it interacts with our ability to recognize which camera is active.

Thanks.
--
Melih O.
http://www.tokbox.com/melih

[palletto]

Don't know if they are persistent. They are generated from the API
function TokBoxCall::createCall, here's my code:

function ext_tokbox_startCall ($userObj) {
try {
$callid = TokBoxCall::createCall($userObj);//guest access to
a call
} catch(Exception $e) {
echo $e->getMessage();
}
return $callid;
}

These call Ids are used as one-time Ids: they last just for the time
of one session and then they are thrown away. I guess your second
question means a list of users, i.e. call Ids, and the answer is as
above: the call Ids are temporary, they are thrown away at every
videochat session ending.
As for the Google video plugin, I can tell for sure that on *some*
(not all) of the PCs that had the problem, it wasn't present.

Thanks for replying, please let me also know of any API functions or
anyway some other mechanism for logging/debugging the audio stream.

Regards,

P.

On 11 Nov, 19:37, Melih Onvural <me...@tokbox.com> wrote:
> Apologize for the slow response. We're cooking a pretty big fish internally that we hope to share with everyone soon.
>
> That said, could you give me some background information on your call IDs.
>
>         * Are they persistent call IDs?
>                 * If not, has it been longer than 4 days since you created them?
>
>         * Do you have a list that used to work but no longer do?
>                 * If so, could you send me that list, and also let me know if they were in the Sandbox or Production environments?
>
> Finally, could you let me know if some computers have the Google Video plugin and others don't? We've seen some problems with the Google Video plugin and how it interacts with our ability to recognize which camera is active.
>
> Thanks.
> --

> Melih O.http://www.tokbox.com/melih

[Melih Onvural]

Do you know if everyone is using Adobe Flash Player 10.1?

Is Skype open on the computers which aren't working?

If you are able to, what does downgrading to the last version of Adobe Flash Player 10 do? We have not yet tested fully Flash Player 10.1, and I'm not sure what the ramifications of that may be. We will be testing this moving forward, and I will update the group as appropriate.

Your calls are not persistent, nor do they need to be in your use case. I think the issue here may just be a hardware configuration problem. That said, let's continue to try to reduce the problem down as much as possible so that we can understand what the breaking variable is.

Thanks.
--
Melih O.
http://www.tokbox.com/melih