Bonnie, My son was recently transferred to another unit, and when I checked on the Securus / Correctional Billing Site, the unit name had already been changed automatically. The account # stayed the same. I have been receiving calls from him from the new unit from the very first day. Just make sure you have adequate money in your account . I guess if you do not receive calls properly, then just call the phone service and they can check to see if there are any problems.
________________________________ From: Bonnie <bonjmccl...@att.net> To: TIFA Talk <tifa-talk@googlegroups.com> Sent: Wed, May 11, 2011 11:42:15 PM Subject: [TIFA Talk:1410] Unit Phone System - Change of Unit
Does anyone know if I need to re-apply for receiving collect phone calls from my son if he changes units? Thanks for your help.
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On Wed, May 11, 2011 at 11:42 PM, Bonnie <bonjmccl...@att.net> wrote: > Does anyone know if I need to re-apply for receiving collect phone > calls from my son if he changes units? Thanks for your help.
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> The website ishttp://www.securustech.net/and they list their contact phone
> number as:1-800-844-6591 1-800-844-6591 . Hope this helps.
> Rita Castro, Chair
> TIFA-San Antonio Chapter
> Cell:(210) 387-1558 (210) 387-1558
> On Wed, May 11, 2011 at 11:42 PM, Bonnie <bonjmccl...@att.net> wrote:
> > Does anyone know if I need to re-apply for receiving collect phone
> > calls from my son if he changes units? Thanks for your help.
> > --
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Watching the emails with regard to the phone system, I thought I might add some insight to it. I have dug into the workings, so to speak, and found that the following should all.
When my stepson first was able to get onto the system, we had a lot of problems and reason was voice recording. When you record your voice, it must be consistent and what some of have found out, it was done with a cold, fans in the back ground, and many other reasons. If it doesn't, get it recorded again and this takes time.
The system, as I have been told, is in Huntsville. So, all voice recordings are stored on a central computer, not at the unit. This is why transfers can occur and calls can still be made. Most of the time, the reason that there are problems with the calls is the area where calls are made has changed.
Hope this helps.
Robert TIFA Board Member Member since 1998 Past ED of TIFA
> Watching the emails with regard to the phone system, I
> thought I might add some insight to it. I have dug into the
> workings, so to speak, and found that the following should
> all.
> When my stepson first was able to get onto the system, we
> had a lot of problems and reason was voice recording. When
> you record your voice, it must be consistent and what some
> of have found out, it was done with a cold, fans in the back
> ground, and many other reasons. If it doesn't, get it
> recorded again and this takes time.
> The system, as I have been told, is in Huntsville. So, all
> voice recordings are stored on a central computer, not at
> the unit. This is why transfers can occur and calls can
> still be made. Most of the time, the reason that there are
> problems with the calls is the area where calls are made has
> changed.
> Hope this helps.
> Robert
> TIFA Board Member
> Member since 1998
> Past ED of TIFA
