1st. A Thank you to everyone who attended, AND FROM everyone who attended to Alfred and Robin for getting us to meet at the Fa'onelua Convention Ctr. Thanks to Ofo for the tea-break which was appreciated, and kept half of the participants in place.
'Aia mahino ai, ngali ke fai ha fakamalo ki he kau paipa na'a nau faka'ataa mai 'a e fale pea mo e food. Thanks.
*Three presentations. * * Gotnet today and tomorrow from Saia Vaipuna * Government Portal Proposal from Sitiveni Finau * Where we are in the Working Groups, Governance and Management from SamT
*Outcomes from the presentations. * * GOTNET - is for all of Government, not just Ministry of Finance and Planning * Emphasising effective use of our limited resources * Biggest complaints are about the Internet Speed, which is not a problem with GOTNET the infrastructure, but with minimal external bandwidth being shared with so many users. * Better / More Services is dependent on the users / Ministries. The services on there now are what MOFP are tasked with providing to all of Government. Talk to us with what you want and lets see how it might be made available. * Phase I connections are on 100MB bandwidth per fibre. * Phase II connections are on 1GB bandwidth per fibre. * Phase III was estimated at NZD$80K to complete * All technical skills for completing Phase III and any additions are available locally. (kole atu kia Saia ke toki email taki holo 'ene presentation)
*Government Portal * * Now looking at a Magazine Framework * Offshore hosting for external access speed * Suggestion for sfinau to look at the design/user requirements, not implementation, and work with eGov to build a proposal. * Suggestion to make a specific area for within Government news/information. May not need to be part of the "external" website * Suggestion to implement transactions as a differentiator to the current Ministry portals.
*Where we are now, Governance and Management * * We are stuck * We are getting more energy from coming together * Governance is about the WHAT * Management is about the HOW * Looked at 3 organisational structure concepts: Decentralised, Centralised, Federal (Hybrid) (ki'i lahi fakataataa 'ata'ata pe 'a e presentation, teu fakahuu ha 'u notes ki he presentation ka e toki email atu Friday pe Monday)
*Resolutions: * Getting together really energises people. * * Steering Committee (Governance) needs to be in place. It is part of the design framework we are working with. SamT to work with Alfred. * Funding for Plan Development (bringing someone from overseas to write it up) can it be redirected to having more workshop style activities to increase local input and participation, ownership. SamT to work with Alfred. * Policy Refresh. Working Groups to review their Policies (and hopefully the Programmes) to rewrite them so they are more meaningful (less technical) and to include well written rationales. Working Group Chairs to work on this, suggest assigning different people to different policies/programmes/projects ke vave ange 'a e fakama'opo'opo 'o toki talanoa'i pe he forum mei ai. --> Taniela to work with Education Group --> Tonga to work with Industry --> SamT to work with Homes and Communities --> Saia to work with Technology and Infrastructure Group --> SamT to work with eGovernment Group --> Noa to work with Legislation Group --> Deadline: Thursday next week Dec 13th --> SamT to compile and work with Alfred to get someone senior to review and prioritise where appropriate. Someone above the food chain towards the steering committee and/or champion. * Lorraine to be the Gathering's Secretary, fakama'opo'opo 'etau discussion or post ki he 'u kulupu. * Frequency Interference --> Request pe 'e lava ma'u 'a e licensed frequency users. --> SamT to ask Fe'ao * Letter to Ministries and Private Industry --> Ke fakaafe'i 'a e kei kau mai 'enau kakai ki he 'etau discussion, working groups. --> Apologies meia SamT, mahalo ka ne 'i heni 'a e kau me'a 'iloange ki he me'a ni na'e 'osi out pe mo e tohi ko ia.
* Next Meeting: 20th December. Agenda items: updates on the above, moving forward.
This is the more important summarisation of where we are, and where our current Policy Statements are. As discussed in our get together, this is what we need to 1st be looking at and refining.
----/ Text of "Tonga Strategic Planning Workshop Report 6-9Nov07 /---
*6^th – 9^th November 2007*
* *
*The Basilica,*
*Nuku’ alofa, Tongapatu, Kingdom of Tonga*
Table of Contents
Overview
…1
1. ICT Development Methodology ... 3
1.1 National ICT Policy …3
1.2 e-Readiness Assessment and Benchmarking …4
1.3 National ICT Strategy …4
1.4 Implementation …6
1.5 Promotion and Awareness …6
1.6 Monitoring and Reporting …6
1.7 Continuous Enhancement …7
2. Developing Tonga’s National ICT Strategy …8
2.1 National ICT Vision …8
2.2 National ICT Policy Objectives …9
2.3 e-Readiness and Benchmarking Highlights …11
2.4 Draft Working Group Action Plans …14
2.5 Priority Initiatives …16
2.6 Completing the Action Plans …17
2.7 Branding the National ICT Programme …18
2.8 Risk Management …19
2.9 Draft Outline of the National ICT Strategic Plan …21
3. Completing the National ICT Strategic Plan …22
*Appendices:*
A Workshop Presentations
B Initial Drafts of Working Group Action Plans
C Discussion Paper on ICT Governance
*/ /*
Overview
The government of the Kingdom of Tonga in collaboration with the Commonwealth Secretariat has begun the process of creating a National Information and Communications Technology (NICT) strategic plan for the development of the country. A week long workshop was convened to initiate the process and lay the foundation for the completion of the Plan.
The Department of Communications, within the Prime Minister’s Office is charged with the responsibility of spearheading Information and Communication Technology (ICT) development initiatives in Tonga. The Department coordinated the workshop and ensured that there was wide representation among the participants, with representatives from among government, industry, educational institutions, the telecommunications sector, Non-Governmental Organisations (NGOs) and Faith Based Organisations (FBOs).
The workshop was conducted over a period of four days from the 6^th to the 9^th of November 2007. It took the format of a series of presentations along with interactive sessions using several different types of group exercises that encouraged brainstorming among the participants. The workshop commenced by examining the concept of “ICT for Development” and the benefits and opportunities that emerging technologies and global connectivity can offer in the areas of social, economic, government and cultural development for small island states.
The workshop began by highlighting the key steps involved in successful ICT development:
v Political commitment
v National ICT Policy
v E-Readiness Assessment and Benchmarking
v National ICT Strategy and Action Plan
v Integrated Programme Implementation
v Promotion and Awareness Campaign
v Monitoring and Reporting
v Continuous Benchmarking and Innovation
The methodology for ICT Development for developing countries was presented and each of the phases was described and explained in a format that was easily understood by all the participants. The methodology then formed the basis and sequence for the group exercises that followed.
*ICT Development and Implementation Methodology*
Suggestions and ideas for the country’s national ICT vision were developed and six pillars or focus areas for development were identified by the participants:
v Technical Infrastructure
v ICT’s in Homes and Communities
v Education
v Legislation
v Industry
v E-Government
Objectives were outlined for each of the focus areas above (included on page 9), upon which the action plans to achieve the objectives are being developed (see Appendix B).
Other exercises reviewed and confirmed the findings of the e-Readiness assessment that was recently undertaken, discussed the prioritization of the initiatives that were identified by the working groups during the workshop, generated ideas for the branding of the national ICT Strategic Plan, and considered the requirements necessary to ensure the completion of the Plan and the subsequent implementation of the initiatives identified as part of the National ICT Programme.
Detailed output from the working group exercises can be found in chapter two of this report. The initial drafts of the working group action plans are also included as Appendix B. These action plans will be further refined and completed by the working group members under the coordination of the Department of Communications.
1. ICT Development Methodology
The diagram above depicts a best practice methodology which has proven to be immensely successful at assisting developing states to initiate and implement ICT development on a national scale. The process is divided into several manageable phases that flow logically into each other, forming a natural sequence.
*1.1 National ICT Policy (Phase 1)*
* *
A country’s national ICT policy is a statement of government’s commitment and intent to utilize ICTs effectively
...
*Policy Refresh. *Working Groups to review their Policies (and hopefully the Programmes) to rewrite them so they are more meaningful (less technical) and to include well written rationales. Working Group Chairs to work on this, suggest assigning different people to different policies/programmes/projects ke vave ange 'a e fakama'opo'opo 'o toki talanoa'i pe he forum mei ai.
1. Clarify/Provide a descriptive paragraph for each Policy Purpose Statement. 2. Put in the Programmes and Projects already outlined for the group, but not well captured in the report Appendixes (i.e. same as what we have on CDs) 3. Priorities – record the priorities the group had set 4. Points of Integration – a few groups had this, if you can record that please 5. Participants – Likewise, if you have this, please record it.
Kole atu ki he kau Paipa ke mou vahevahe atu 'a e ngaahi Policy Objectives ke fai ki ai ha ngaue. Ko e 'u Policy Objectives 'eni neu ma'u mei he report (Report attached as 305KB PDF instead of 1.4MB DOC)
6P’s Process - Ko e anga 'eni 'a e 'u fehu'i ne tuku mai ke fokotu'utu'u ki ai 'a e ngaue.
* What is the Purpose of this objective? * What are the key Programmes required achieving this objective? * What specific Projects reside within each of the programmes? * What is the order of Priority for each of the programmes and projects? * What are the Points of Integration and dependencies with initiatives – including initiatives within other Working Groups? * Who are the key Participants that will need to be involved?
Policy Objectives
Technical Infrastructure:
* To provide and establish a reliable, sustainable, portable, secure, compatible and evolving ICT infrastructure using proven technology * To promote and maintain effective connectivity * To provide easy to use, scalable ICT systems * To provide an ICT system that minimizes paper * Train and retain skilled personnel to sustain development and keep abreast with current innovations
ICT’s in Homes and Communities: * Provide easy access to information at high speed and at low cost to all segments of Tongan society * Develop local content, including the retention of local values * Develop user-friendly community ICT access * Bring access to ICTs to the community through regional networks and organisations * Foster different communication channels for community use * Provide ICT research and administration
Education: * Develop the curriculum to include ICT education (from primary school level) * Establish monitoring and evaluation mechanisms to measure outcomes, achievements and performance * Increase ICT literacy and awareness, including professional teachers’ development as per international standards * Foster networking between schools, parents and communities * Promote and develop long-distance online learning courses * Increase access to ICTs to disadvantaged groups, including early learners * Promote the creation of local content and cultural artifacts
Industry: * Promote use of ICT and e-commerce to foster the growth of SMEs and the economy as a whole * Provide training to support new businesses and entrepreneurs in the use and benefits of ICT * Utilize ICT to provide suitable market information to businesses across various sectors * Establish a framework to ensure quality control and consumer protection * Support and encourage the use of technology to introduce greater efficiencies in the operations of Tongan businesses * Strengthen the traditional industries of tourism, agriculture and fisheries
Legislation: * Realign Tonga’s existing legislation and regulatory framework in order to facilitate the new developments in ICT and the challenges it faces * Develop a robust policy and regulatory framework that ensures competition, standardisation, and encourages growth across the ICT sector * Promote confidence in the use of ICTs through ensuring that the interests of consumers are protected, including intellectual property rights, security, circulation of appropriate content, cyber crime * Establishment of necessary frameworks to support e-commerce and e-government * Provision of training to develop ICT-related legislative skills (e.g. legislative drafters, lawyers, etc.) * Enforcement of legal structures that allow the sharing of appropriate information amongst government and various institutions (e.g. law enforcement agencies, etc.)
e-Government: * Provide twenty four hour access to Government appropriate information and services * Ensure security and privacy standards for ICT resources and data * Advance the delivery of government services through effective use of technology, training (vocational skills) and practices (or processes) * Establish a viable standardised infrastructure for sharing intellectual property, data and resources * Ensure intellectual property rights are respected * Develop our human capacity - “ta e lango kei’atio” * Foster recognition and support of the importance of ICT by Cabinet
*Priority Initiatives *Top 3 Initiative Description Number of Votes Leaders Promotional Awareness Project Sensitize leaders to the concept and benefits of ICT 15 Education Survey Project Assess the current state of ICT in education & determine skills requirements based on the needs of industry 12 Community Access Design/ Requirements Analysis Project Design and anyalyse the requirements for community access centres 6
*Branding the National ICT Strategy *Top 3
Brand/Name Lali ‘o Onopooni – Modernisation of Communication 11 Laka Poto (wise move or best move) 10 Niu (coconut) ICT 9
Samiuela Loni Vea Taufa wrote the following on 12/6/2007 5:35 PM:
> 1st. A Thank you to everyone who attended, AND FROM everyone who > attended to Alfred and Robin for getting us to meet at the Fa'onelua > Convention Ctr. Thanks to Ofo for the tea-break which was appreciated, > and kept half of the participants in place.
> 'Aia mahino ai, ngali ke fai ha fakamalo ki he kau paipa na'a nau > faka'ataa mai 'a e fale pea mo e food. Thanks.
> *Three presentations. > * * Gotnet today and tomorrow from Saia Vaipuna > * Government Portal Proposal from Sitiveni Finau > * Where we are in the Working Groups, Governance and Management from > SamT
> *Outcomes from the presentations. > * * GOTNET - is for all of Government, not just Ministry of Finance > and Planning > * Emphasising effective use of our limited resources > * Biggest complaints are about the Internet Speed, which is not a > problem with GOTNET the infrastructure, but with minimal external > bandwidth being shared with so many users. > * Better / More Services is dependent on the users / Ministries. The > services on there now are what MOFP are tasked with providing to all > of Government. Talk to us with what you want and lets see how it might > be made available. > * Phase I connections are on 100MB bandwidth per fibre. > * Phase II connections are on 1GB bandwidth per fibre. > * Phase III was estimated at NZD$80K to complete > * All technical skills for completing Phase III and any additions > are available locally. > (kole atu kia Saia ke toki email taki holo 'ene presentation)
> *Government Portal > * * Now looking at a Magazine Framework > * Offshore hosting for external access speed > * Suggestion for sfinau to look at the design/user requirements, not > implementation, and work with eGov to build a proposal. > * Suggestion to make a specific area for within Government > news/information. May not need to be part of the "external" website > * Suggestion to implement transactions as a differentiator to the > current Ministry portals.
> *Where we are now, Governance and Management > * * We are stuck > * We are getting more energy from coming together > * Governance is about the WHAT > * Management is about the HOW > * Looked at 3 organisational structure concepts: Decentralised, > Centralised, Federal (Hybrid) > (ki'i lahi fakataataa 'ata'ata pe 'a e presentation, teu fakahuu ha > 'u notes ki he presentation ka e toki email atu Friday pe Monday)
> *Resolutions: > * Getting together really energises people. > * * Steering Committee (Governance) needs to be in place. It is part > of the design framework we are working with. SamT to work with Alfred. > * Funding for Plan Development (bringing someone from overseas to > write it up) can it be redirected to having more workshop style > activities to increase local input and participation, ownership. SamT > to work with Alfred. > * Policy Refresh. Working Groups to review their Policies (and > hopefully the Programmes) to rewrite them so they are more meaningful > (less technical) and to include well written rationales. Working > Group Chairs to work on this, suggest assigning different people to > different policies/programmes/projects ke vave ange 'a e > fakama'opo'opo 'o toki talanoa'i pe he forum mei ai. > --> Taniela to work with Education Group > --> Tonga to work with Industry > --> SamT to work with Homes and Communities > --> Saia to work with Technology and Infrastructure Group > --> SamT to work with eGovernment Group > --> Noa to work with Legislation Group > --> Deadline: Thursday next week Dec 13th > --> SamT to compile and work with Alfred to get someone senior to > review and prioritise where appropriate. Someone above the food chain > towards the steering committee and/or champion. > * Lorraine to be the Gathering's Secretary, fakama'opo'opo 'etau > discussion or post ki he 'u kulupu. > * Frequency Interference >
Example from the eGovernment Group ? Hopefully, my attached/inlined "eGovernment Policy: Human Capacity Development" is in line with our discussions of what we want to come out from each group.
I hope the text comes out OK, and it is also included as a Word Document so if you are sad enough to use it as a template.
In the eGovernment Group, we originally had our FIVE Policy Proposals, but when they asked for prioritising our top X projects, we went ahead and said that some of our FIVE Policy Proposals could be melded together into THREE Policy Proposals.
We ended up with the following (as my feeble mind recovers):
I would like to take this opportunity to ask teams in eGovernment to work on the other two Proposals.
a) Leadership Awareness and Commitment - Lorraine, Sitiveni, 'Amini b) Standardisation, Security, and Privacy - Salote, Keni, Tita (mou ki'i telefoni atu pe 'oku kei 'iai ko aa ha'atau IT he MP pe 'ikai)
I'll give you guys a call Thursday/Friday to see if you need any help.
Sam T -----------------
* *
*6P’s Process*
* *
*Policy Objective*
*Human Capacity Development*
/Translation/
To develop systems and programs to ensure our ICT Human Capacity needs are continually assessed and adequate programs are put into place to maximize our ability to meet those needs.
* *
*Programs*
* *
Advance Government Services through Technical and Vocational Skills Training
* *
Ensure respect of Intellectual Property
* *
Security and Privacy Standards
* *
*Projects / Priorities*
*ICT Skills Development Plan*.
/Current practise is for ICT Training Programs that may be too much (information overload) for individuals, or mostly unrelated to staff needs. An ICT Skills Development Plan will itemise skills needed for different operations and provide a roadmap and resources (except time) for interested staff to achieve those skills./
/The plan and implementation will cater for both students learning in a teacher-led classroom environment and for students wishing to use distance education tools such as web tools./
* *
*Increase frequency and appropriateness of ICT Training. *
/There is currently a plethora of training that is attended but lack direct contribution to staff performance in their jobs. Courses should be more carefully developed, assessed to maximise their end-use value. It is important to provide more training for staff, and just as important to ensure that training is effective./
* *
*Business Process, Workflow Analysis*.
/To better understand current business and skills needs, we will need to have a better understanding of how business operations current occur, mapping the Business Process or Workflow. Whether this Process is Re-engineered or not, the analysis needs to provide a set of ICT Skills performance metrics, and how staff can develop and improve on these minimal skills./
* *
*Hire external ICT Training expertise.*
/Having determined our desired ICT Competencies (Skills Requirements) we need to prioritise the desired skills and address needs for bringing/buying external training expertise to ensure we can meet our goals./
* *
*Develop and Promote a Code of Conduct for ICT Practitioners.*
/ICT Practitioners have an increasingly disproportionate access to sensitive resources and data. A code of conduct for ICT Professionals and its promotion ensures a common understanding of respected and desirable behaviour./
/Penalties are beyond the scope of this Project./
* *
*Standardisation of ICT Resources.*
/The standardisation of ICT Resources serves two purposes, the functionality of developing skills that are transportable between different resources and maximising the probabilities for quality maintenance service/
/./
/For example, standardising on Microsoft Word ensures that competence in Microsoft Word can be used in all offices of Government. Standardising on Brand X as the Server (and the subsequent training for Network Administration Staff) maximises the ability for staff to ensure high availability of servers and service quality. /
/ /
/Standardisation should involve vendors and Industry where joint effort will increase efficiencies for all./
* *
*Points of Integration*
Ministry of Education
Ministry of Training and Youth Services
Working Group – Education
Working Group – Industry
* *
*Participants - Key*
* *
*Risk Management*
* *
*Risks*
*Mitigation Strategy*
Lack of funding
Mismanagement
Human Capacity
Lack of Commitment
Samiuela LV Taufa wrote the following on 12/11/2007 6:27 PM:
> *Policy Refresh. *Working Groups to review their Policies (and > hopefully the Programmes) to rewrite them so they are more meaningful > (less technical) and to include well written rationales. Working Group > Chairs to work on this, suggest assigning different people to > different policies/programmes/projects ke vave ange 'a e > fakama'opo'opo 'o toki talanoa'i pe he forum mei ai.
> 1. Clarify/Provide a descriptive paragraph for each Policy > Purpose Statement. > 2. Put in the Programmes and Projects already outlined for > the group, but not well captured in the report Appendixes > (i.e. same as what we have on CDs) > 3. Priorities – record the priorities the group had set > 4. Points of Integration – a few groups had this, if you can > record that please > 5. Participants – Likewise, if you have this, please record it.
> Kole atu ki he kau Paipa ke mou vahevahe atu 'a e ngaahi Policy > Objectives ke fai ki ai ha ngaue. Ko e 'u Policy Objectives 'eni neu > ma'u mei he report (Report attached as 305KB PDF instead of 1.4MB DOC)
> 6P’s Process - Ko e anga 'eni 'a e 'u fehu'i ne tuku mai ke > fokotu'utu'u ki ai 'a e ngaue.
> * What is the Purpose of this objective? > * What are the key Programmes required achieving this objective? > * What specific Projects reside within each of the programmes? > * What is the order of Priority for each of the programmes and > projects? > * What are the Points of Integration and dependencies with > initiatives – including initiatives within other Working Groups? > * Who are the key Participants that will need to be involved?
> Policy Objectives
> Technical Infrastructure:
> * To provide and establish a reliable, sustainable, portable, > secure, compatible and evolving ICT infrastructure using proven technology > * To promote and maintain effective connectivity > * To provide easy to use, scalable ICT systems > * To provide an ICT system that minimizes paper > * Train and retain skilled personnel to sustain development and > keep abreast with current innovations
> ICT’s in Homes and Communities: > * Provide easy access to information at high speed and at low cost > to all segments of Tongan society > * Develop local content, including the retention of local values > * Develop user-friendly community ICT access > * Bring access to ICTs to the community through regional networks > and organisations > * Foster different communication channels for community use > * Provide ICT research and administration
> Education: > * Develop the curriculum to include ICT education (from primary > school level) > * Establish monitoring and evaluation mechanisms to measure > outcomes, achievements and performance > * Increase ICT literacy and awareness, including professional > teachers’ development as per international standards > * Foster networking between schools, parents and communities > * Promote and develop long-distance online learning courses > * Increase access to ICTs to disadvantaged groups, including early > learners > * Promote the creation of local content and cultural artifacts
> Industry: > * Promote use of ICT and e-commerce to foster the growth of SMEs > and the economy as a whole > * Provide training to support new businesses and entrepreneurs in > the use and benefits of ICT > * Utilize ICT to provide suitable market information to businesses > across various sectors > * Establish a framework to ensure quality control and consumer > protection > * Support and encourage the use of technology to introduce greater > efficiencies in the operations of Tongan businesses > * Strengthen the traditional industries of tourism, agriculture and > fisheries
> Legislation: > * Realign Tonga’s existing legislation and regulatory framework in > order to facilitate the new developments in ICT and the challenges it > faces > * Develop a robust policy and regulatory framework that ensures > competition, standardisation, and encourages growth across the ICT sector > * Promote confidence in the use of ICTs through ensuring that the > interests of consumers are protected, including intellectual property > rights, security, circulation of appropriate content, cyber crime > * Establishment of necessary frameworks to support e-commerce and > e-government > * Provision of training to develop ICT-related legislative skills > (e.g. legislative drafters, lawyers, etc.) > * Enforcement of legal structures that allow the sharing of > appropriate information amongst government and various institutions > (e.g. law enforcement agencies, etc.)
> Example from the eGovernment Group ? Hopefully, my attached/inlined > "eGovernment Policy: Human Capacity Development" is in line with our > discussions of what we want to come out from each group.
> I hope the text comes out OK, and it is also included as a Word > Document so if you are sad enough to use it as a template.
> In the eGovernment Group, we originally had our FIVE Policy Proposals, > but when they asked for prioritising our top X projects, we went ahead > and said that some of our FIVE Policy Proposals could be melded > together into THREE Policy Proposals.
> We ended up with the following (as my feeble mind recovers):
> I would like to take this opportunity to ask teams in eGovernment to > work on the other two Proposals.
> a) Leadership Awareness and Commitment - > Lorraine, Sitiveni, 'Amini > b) Standardisation, Security, and Privacy - > Salote, Keni, Tita (mou ki'i telefoni atu pe 'oku kei 'iai ko aa > ha'atau IT he MP pe 'ikai)
> I'll give you guys a call Thursday/Friday to see if you need any help.
> Sam T > -----------------
> * *
> *6P’s Process*
> * *
> *Policy Objective*
> *Human Capacity Development*
> /Translation/
> To develop systems and programs to ensure our ICT Human Capacity needs > are continually assessed and adequate programs are put into place to > maximize our ability to meet those needs.
> * *
> *Programs*
> * *
> Advance Government Services through Technical and Vocational Skills > Training
> * *
> Ensure respect of Intellectual Property
> * *
> Security and Privacy Standards
> * *
> *Projects / Priorities*
> *ICT Skills Development Plan*.
> /Current practise is for ICT Training Programs that may be too much > (information overload) for individuals, or mostly unrelated to staff > needs. An ICT Skills Development Plan will itemise skills needed for > different operations and provide a roadmap and resources (except time) > for interested staff to achieve those skills./
> /The plan and implementation will cater for both students learning in > a teacher-led classroom environment and for students wishing to use > distance education tools such as web tools./
> * *
> *Increase frequency and appropriateness of ICT Training. *
> /There is currently a plethora of training that is attended but lack > direct contribution to staff performance in their jobs. Courses should > be more carefully developed, assessed to maximise their end-use value. > It is important to provide more training for staff, and just as > important to ensure that training is effective./
> * *
> *Business Process, Workflow Analysis*.
> /To better understand current business and skills needs, we will need > to have a better understanding of how business operations current > occur, mapping the Business Process or Workflow. Whether this Process > is Re-engineered or not, the analysis needs to provide a set of ICT > Skills performance metrics, and how staff can develop and improve on > these minimal skills./
> * *
> *Hire external ICT Training expertise.*
> /Having determined our desired ICT Competencies (Skills Requirements) > we need to prioritise the desired skills and address needs for > bringing/buying external training expertise to ensure we can meet our > goals./
> * *
> *Develop and Promote a Code of Conduct for ICT Practitioners.*
> /ICT Practitioners have an increasingly disproportionate access to > sensitive resources and data. A code of conduct for ICT Professionals > and its promotion ensures a common understanding of respected and > desirable behaviour./
> /Penalties are beyond the scope of this Project./
> * *
> *Standardisation of ICT Resources.*
> /The standardisation of ICT Resources serves two purposes, the > functionality of developing skills that are transportable between > different resources and maximising the probabilities for quality > maintenance service/
> /./
> /For example, standardising on Microsoft Word ensures that competence > in Microsoft Word can be used in all offices of Government. > Standardising on Brand X as the Server (and the subsequent training > for Network Administration Staff) maximises the ability for staff to > ensure high availability of servers and service quality. /
> / /
> /Standardisation should involve vendors and Industry where joint > effort will increase efficiencies for all./
> * *
> *Points of Integration*
> Ministry of Education
> Ministry of Training and Youth Services
> Working Group – Education
> Working Group – Industry
> * *
> *Participants - Key*
> * *
> *Risk Management*
> * *
> *Risks*
> *Mitigation Strategy*
> Lack of funding
> Mismanagement
> Human Capacity
> Lack of Commitment
> Samiuela LV Taufa wrote the following on 12/11/2007 6:27 PM: >> Resolution Item #XYZ:
>> *Policy Refresh. *Working Groups to review their Policies (and >> hopefully the Programmes) to rewrite them so they are more meaningful >> (less technical) and to include well written rationales. Working >> Group Chairs to work on this, suggest assigning different people to >> different policies/programmes/projects ke vave ange 'a e >> fakama'opo'opo 'o toki talanoa'i pe he forum mei ai.
>> 1. Clarify/Provide a descriptive paragraph for each Policy >> Purpose Statement. >> 2. Put in the Programmes and Projects already outlined for >> the group, but not well captured in the report Appendixes >> (i.e. same as what we have on CDs) >> 3. Priorities – record the priorities the group had set >> 4. Points of Integration – a few groups had this, if you can >> record that please >> 5. Participants – Likewise, if you have this, please record it.
>> Kole atu ki he kau Paipa ke mou vahevahe atu 'a e ngaahi Policy >> Objectives ke fai ki ai ha ngaue. Ko e 'u Policy Objectives 'eni neu >> ma'u mei he report (Report attached as 305KB PDF instead of 1.4MB DOC)
>> 6P’s Process - Ko e anga 'eni 'a e 'u fehu'i ne tuku mai ke >> fokotu'utu'u ki ai 'a e ngaue.
>> * What is the Purpose of this objective? >> * What are the key Programmes required achieving this objective? >> * What specific Projects reside within each of the programmes? >> * What is the order of Priority for each of the programmes and >> projects? >> * What are the Points of Integration and dependencies with >> initiatives – including initiatives within other Working Groups? >> * Who are the key Participants that will need to be involved?
>> Policy Objectives
>> Technical Infrastructure:
>> * To provide and establish a reliable, sustainable, portable, >> secure, compatible and evolving ICT infrastructure using proven >> technology >> * To promote and maintain effective connectivity >> * To provide easy to use, scalable ICT systems >> * To provide an ICT system that minimizes paper >> * Train and retain skilled personnel to sustain development and >> keep abreast with current innovations
>> ICT’s in Homes and Communities: >> * Provide easy access to information at high speed and at low >> cost to all segments of Tongan society >> * Develop local content, including the retention of local values >> * Develop user-friendly community ICT access >> * Bring access to ICTs to the community through regional networks >> and organisations >> * Foster different communication channels for community use >> * Provide ICT research and administration
>> Education: >> * Develop the curriculum to include ICT education (from primary >> school level) >> * Establish monitoring and evaluation mechanisms to measure >> outcomes, achievements and performance >> * Increase ICT literacy and awareness, including professional >> teachers’ development as per international standards >> * Foster networking between schools, parents and communities >> * Promote and develop long-distance online learning courses >> * Increase access to ICTs to disadvantaged groups, including early >> learners >> * Promote the creation of local content and cultural artifacts
>> Industry: >> * Promote use of ICT and e-commerce to foster the growth of SMEs >> and the economy as a whole >> * Provide training to support new businesses and entrepreneurs in >> the use and benefits of ICT >> * Utilize ICT to provide suitable market information to businesses >> across various sectors >> * Establish a framework to ensure quality control and consumer >> protection >> * Support and encourage the use of technology to introduce greater >> efficiencies in the operations of Tongan businesses >> * Strengthen the
Program: National ICT Working Groups Date: Thursday, Dec 20th, 2007 Location: Fa'onelua Convention Ctr Time: 2:00 ~
Remember that this is the date you guys picked. If you have any Christmas presents to add to the table, ..., bring it along 8-)
Agenda.
> SPIN Status Update > ITU Niuafo'ou Status Update > SPC Niuatoputapu Status Update > eGov Working Group Policy Statements > .... > .... > Quick Win Programs - Update --> Leadership Training --> TVB Portal --> Government Portal
Thanks to Fe'ao for getting us the space and food (the fewer of you who turn up, the more food that is left for the rest of us.)
Fe'ao will be trying to get the letter across your HOD's desks by this afternoon or tomorrow morning requesting your presence.
Malo,
Sam T.
Samiuela Loni Vea Taufa wrote the following on 12/14/2007 6:30 PM:
> Leadership ICT Training Programme - Project Initiation Proposal.
> Attached is a document that should be clarified through Lorraine / > Sitiveni / & 'Amini's review of the "Leadership Awareness and > Commitment" Policy.
> Those who have too much free time, please look at the document.
> ciao,
> Sam T.
> Samiuela Loni Vea Taufa wrote the following on 12/12/2007 4:38 PM: >> Policy Rehash:
>> Example from the eGovernment Group ? Hopefully, my attached/inlined >> "eGovernment Policy: Human Capacity Development" is in line with our >> discussions of what we want to come out from each group.
>> I hope the text comes out OK, and it is also included as a Word >> Document so if you are sad enough to use it as a template.
>> In the eGovernment Group, we originally had our FIVE Policy >> Proposals, but when they asked for prioritising our top X projects, >> we went ahead and said that some of our FIVE Policy Proposals could >> be melded together into THREE Policy Proposals.
>> We ended up with the following (as my feeble mind recovers):
>> I would like to take this opportunity to ask teams in eGovernment to >> work on the other two Proposals.
>> a) Leadership Awareness and Commitment - >> Lorraine, Sitiveni, 'Amini >> b) Standardisation, Security, and Privacy - >> Salote, Keni, Tita (mou ki'i telefoni atu pe 'oku kei 'iai ko aa >> ha'atau IT he MP pe 'ikai)
>> I'll give you guys a call Thursday/Friday to see if you need any help.
>> Sam T >> -----------------
>> * *
>> *6P’s Process*
>> * *
>> *Policy Objective*
>> *Human Capacity Development*
>> /Translation/
>> To develop systems and programs to ensure our ICT Human Capacity >> needs are continually assessed and adequate programs are put into >> place to maximize our ability to meet those needs.
>> * *
>> *Programs*
>> * *
>> Advance Government Services through Technical and Vocational Skills >> Training
>> * *
>> Ensure respect of Intellectual Property
>> * *
>> Security and Privacy Standards
>> * *
>> *Projects / Priorities*
>> *ICT Skills Development Plan*.
>> /Current practise is for ICT Training Programs that may be too much >> (information overload) for individuals, or mostly unrelated to staff >> needs. An ICT Skills Development Plan will itemise skills needed for >> different operations and provide a roadmap and resources (except >> time) for interested staff to achieve those skills./
>> /The plan and implementation will cater for both students learning in >> a teacher-led classroom environment and for students wishing to use >> distance education tools such as web tools./
>> * *
>> *Increase frequency and appropriateness of ICT Training. *
>> /There is currently a plethora of training that is attended but lack >> direct contribution to staff performance in their jobs. Courses >> should be more carefully developed, assessed to maximise their >> end-use value. It is important to provide more training for staff, >> and just as important to ensure that training is effective./
>> * *
>> *Business Process, Workflow Analysis*.
>> /To better understand current business and skills needs, we will need >> to have a better understanding of how business operations current >> occur, mapping the Business Process or Workflow. Whether this Process >> is Re-engineered or not, the analysis needs to provide a set of ICT >> Skills performance metrics, and how staff can develop and improve on >> these minimal skills./
>> * *
>> *Hire external ICT Training expertise.*
>> /Having determined our desired ICT Competencies (Skills Requirements) >> we need to prioritise the desired skills and address needs for >> bringing/buying external training expertise to ensure we can meet our >> goals./
>> * *
>> *Develop and Promote a Code of Conduct for ICT Practitioners.*
>> /ICT Practitioners have an increasingly disproportionate access to >> sensitive resources and data. A code of conduct for ICT Professionals >> and its promotion ensures a common understanding of respected and >> desirable behaviour./
>> /Penalties are beyond the scope of this Project./
>> * *
>> *Standardisation of ICT Resources.*
>> /The standardisation of ICT Resources serves two purposes, the >> functionality of developing skills that are transportable between >> different resources and maximising the probabilities for quality >> maintenance service/
>> /./
>> /For example, standardising on Microsoft Word ensures that competence >> in Microsoft Word can be used in all offices of Government. >> Standardising on Brand X as the Server (and the subsequent training >> for Network Administration Staff) maximises the ability for staff to >> ensure high availability of servers and service quality. /
>> / /
>> /Standardisation should involve vendors and Industry where joint >> effort will increase efficiencies for all./
>> * *
>> *Points of Integration*
>> Ministry of Education
>> Ministry of Training and Youth Services
>> Working Group – Education
>> Working Group – Industry
>> * *
>> *Participants - Key*
>> * *
>> *Risk Management*
>> * *
>> *Risks*
>> *Mitigation Strategy*
>> Lack of funding
>> Mismanagement
>> Human Capacity
>> Lack of Commitment
>> Samiuela LV Taufa wrote the following on 12/11/2007 6:27 PM: >>> Resolution Item #XYZ:
>>> *Policy Refresh. *Working Groups to review their Policies (and >>> hopefully the Programmes) to rewrite them so they are more >>> meaningful (less technical) and to include well written rationales. >>> Working Group Chairs to work on this, suggest assigning different >>> people to different policies/programmes/projects ke vave ange 'a e >>> fakama'opo'opo 'o toki talanoa'i pe he forum mei ai.
>>> 1. Clarify/Provide a descriptive paragraph for each Policy >>> Purpose Statement. >>> 2. Put in the Programmes and Projects already outlined for >>> the group, but not well captured in the report >>> Appendixes (i.e. same as what we have on CDs) >>> 3. Priorities – record the priorities the group had set >>> 4. Points of Integration – a few groups had this, if you >>> can record that please >>> 5. Participants – Likewise, if you have this, please record it.
>>> Kole atu ki he kau Paipa ke mou vahevahe atu 'a e ngaahi Policy >>> Objectives ke fai ki ai ha ngaue. Ko e 'u Policy Objectives 'eni neu >>> ma'u mei he report (Report attached as 305KB PDF instead of 1.4MB DOC)
>>> 6P’s Process - Ko e anga 'eni 'a e 'u fehu'i ne tuku mai ke >>> fokotu'utu'u ki ai 'a e ngaue.
>>> * What is the Purpose of this objective? >>> * What are the key Programmes required achieving this objective? >>> * What specific Projects reside within each of the programmes? >>> * What is the order of Priority for each of the programmes and >>> projects? >>> * What are the Points of Integration and dependencies with >>> initiatives – including initiatives within other Working Groups? >>> * Who are the key Participants that will need to be involved?
>>> Policy Objectives
>>> Technical Infrastructure:
>>> * To provide and establish a reliable, sustainable, portable, >>> secure, compatible and evolving ICT infrastructure using proven >>> technology >>> * To promote and maintain effective connectivity >>> * To provide easy to use, scalable ICT systems >>> * To provide an ICT system that minimizes paper >>> * Train and retain skilled personnel to sustain development and >>> keep abreast with current innovations
>>> ICT’s in Homes and Communities: >>> * Provide easy access to information at high speed and at low >>> cost to all segments of Tongan society >>> * Develop local content, including the retention of local values >>> * Develop user-friendly community ICT access >>> * Bring access to ICTs to the community through regional networks >>> and organisations >>> * Foster different
So sorry but wont be able to make it tomorrow. I’ll be on leave. Saia, my assistant can sit in for me. Hope all goes well.
Malo
Lorraine
_____
From: tg-egov@googlegroups.com [mailto:tg-egov@googlegroups.com] On Behalf Of Samiuela Loni Vea Taufa Sent: Wednesday, December 19, 2007 10:19 AM To: Fe'ao Vakata Cc: tg-egov@googlegroups.com; tg-educ@googlegroups.com; tg-indus@googlegroups.com; tg-tech@googlegroups.com; tg-legis@googlegroups.com; Alfred Soakai; Robin Kaho Subject: [tg-egov] Re: Working Groups - Get Together #2
A reminder.
Program: National ICT Working Groups Date: Thursday, Dec 20th, 2007 Location: Fa'onelua Convention Ctr Time: 2:00 ~
Remember that this is the date you guys picked. If you have any Christmas presents to add to the table, ..., bring it along 8-)
Agenda.
> SPIN Status Update > ITU Niuafo'ou Status Update > SPC Niuatoputapu Status Update > eGov Working Group Policy Statements > .... > .... > Quick Win Programs - Update --> Leadership Training --> TVB Portal --> Government Portal
Thanks to Fe'ao for getting us the space and food (the fewer of you who turn up, the more food that is left for the rest of us.)
Fe'ao will be trying to get the letter across your HOD's desks by this afternoon or tomorrow morning requesting your presence.
Malo,
Sam T.
Samiuela Loni Vea Taufa wrote the following on 12/14/2007 6:30 PM:
Leadership ICT Training Programme - Project Initiation Proposal.
Attached is a document that should be clarified through Lorraine / Sitiveni / & 'Amini's review of the "Leadership Awareness and Commitment" Policy.
Those who have too much free time, please look at the document.
ciao,
Sam T.
Samiuela Loni Vea Taufa wrote the following on 12/12/2007 4:38 PM:
Policy Rehash:
Example from the eGovernment Group ? Hopefully, my attached/inlined "eGovernment Policy: Human Capacity Development" is in line with our discussions of what we want to come out from each group.
I hope the text comes out OK, and it is also included as a Word Document so if you are sad enough to use it as a template.
In the eGovernment Group, we originally had our FIVE Policy Proposals, but when they asked for prioritising our top X projects, we went ahead and said that some of our FIVE Policy Proposals could be melded together into THREE Policy Proposals.
We ended up with the following (as my feeble mind recovers):
I would like to take this opportunity to ask teams in eGovernment to work on the other two Proposals.
a) Leadership Awareness and Commitment - Lorraine, Sitiveni, 'Amini b) Standardisation, Security, and Privacy - Salote, Keni, Tita (mou ki'i telefoni atu pe 'oku kei 'iai ko aa ha'atau IT he MP pe 'ikai)
I'll give you guys a call Thursday/Friday to see if you need any help.
Sam T -----------------
6P’s Process
Policy Objective
Human Capacity Development
Translation
To develop systems and programs to ensure our ICT Human Capacity needs are continually assessed and adequate programs are put into place to maximize our ability to meet those needs.
Programs
Advance Government Services through Technical and Vocational Skills Training
Ensure respect of Intellectual Property
Security and Privacy Standards
Projects / Priorities
ICT Skills Development Plan.
Current practise is for ICT Training Programs that may be too much (information overload) for individuals, or mostly unrelated to staff needs. An ICT Skills Development Plan will itemise skills needed for different operations and provide a roadmap and resources (except time) for interested staff to achieve those skills.
The plan and implementation will cater for both students learning in a teacher-led classroom environment and for students wishing to use distance education tools such as web tools.
Increase frequency and appropriateness of ICT Training.
There is currently a plethora of training that is attended but lack direct contribution to staff performance in their jobs. Courses should be more carefully developed, assessed to maximise their end-use value. It is important to provide more training for staff, and just as important to ensure that training is effective.
Business Process, Workflow Analysis.
To better understand current business and skills needs, we will need to have a better understanding of how business operations current occur, mapping the Business Process or Workflow. Whether this Process is Re-engineered or not, the analysis needs to provide a set of ICT Skills performance metrics, and how staff can develop and improve on these minimal skills.
Hire external ICT Training expertise.
Having determined our desired ICT Competencies (Skills Requirements) we need to prioritise the desired skills and address needs for bringing/buying external training expertise to ensure we can meet our goals.
Develop and Promote a Code of Conduct for ICT Practitioners.
ICT Practitioners have an increasingly disproportionate access to sensitive resources and data. A code of conduct for ICT Professionals and its promotion ensures a common understanding of respected and desirable behaviour.
Penalties are beyond the scope of this Project.
Standardisation of ICT Resources.
The standardisation of ICT Resources serves two purposes, the functionality of developing skills that are transportable between different resources and maximising the probabilities for quality maintenance service
.
For example, standardising on Microsoft Word ensures that competence in Microsoft Word can be used in all offices of Government. Standardising on Brand X as the Server (and the subsequent training for Network Administration Staff) maximises the ability for staff to ensure high availability of servers and service quality.
Standardisation should involve vendors and Industry where joint effort will increase efficiencies for all.
Points of Integration
Ministry of Education
Ministry of Training and Youth Services
Working Group – Education
Working Group – Industry
Participants - Key
Risk Management
Risks
Mitigation Strategy
Lack of funding
Mismanagement
Human Capacity
Lack of Commitment
Samiuela LV Taufa wrote the following on 12/11/2007 6:27 PM:
Resolution Item #XYZ:
Policy Refresh. Working Groups to review their Policies (and hopefully the Programmes) to rewrite them so they are more meaningful (less technical) and to include well written rationales. Working Group Chairs to work on this, suggest assigning different people to different policies/programmes/projects ke vave ange 'a e fakama'opo'opo 'o toki talanoa'i pe he forum mei ai.
a. Clarify/Provide a descriptive paragraph for each Policy Purpose Statement. b. Put in the Programmes and Projects already outlined for the group, but not well captured in the report Appendixes (i.e. same as what we have on CDs) c. Priorities – record the priorities the group had set d. Points of Integration – a few groups had this, if you can record that please e. Participants – Likewise, if you have this, please record it.
Kole atu ki he kau Paipa ke mou vahevahe atu 'a e ngaahi Policy Objectives ke fai ki ai ha ngaue. Ko e 'u Policy Objectives 'eni neu ma'u mei he report (Report attached as 305KB PDF instead of 1.4MB DOC)
6P’s Process - Ko e anga 'eni 'a e 'u fehu'i ne tuku mai ke fokotu'utu'u ki ai 'a e ngaue.
* What is the Purpose of this objective? * What are the key Programmes required achieving this objective? * What specific Projects reside within each of the programmes? * What is the order of Priority for each of the programmes and projects? * What are the Points of Integration and dependencies with initiatives – including initiatives within other Working Groups? * Who are the key Participants that will need to be involved?
Policy Objectives
Technical Infrastructure:
* To provide and establish a reliable, sustainable, portable, secure, compatible and evolving ICT infrastructure using proven technology * To promote and maintain effective connectivity * To provide easy to use, scalable ICT systems * To provide an ICT system that minimizes paper * Train and retain skilled personnel to sustain development and keep abreast with current innovations
ICT’s in Homes and Communities: * Provide easy access to information at high speed and at low cost to all segments of Tongan society * Develop local content, including the retention of local values * Develop user-friendly community ICT access * Bring access to ICTs to the community through regional networks and organisations * Foster different communication channels for community use * Provide ICT research and administration
Education: * Develop the curriculum to include ICT education (from primary school level) * Establish monitoring and evaluation mechanisms to measure outcomes, achievements and performance * Increase ICT literacy and awareness, including professional teachers’ development as per international standards * Foster networking between schools, parents and communities * Promote and develop long-distance online learning courses * Increase access to ICTs to disadvantaged groups, including early learners * Promote the creation of local content and cultural artifacts
Industry: * Promote use of ICT and e-commerce to foster the growth of SMEs and the economy as a whole * Provide training to support new businesses and entrepreneurs in the use and benefits of ICT * Utilize
...
