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Norton ghost recovery disc gives machine check exception.

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bill lord

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Feb 3, 2006, 9:15:21 AM2/3/06
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I have recently installed Norton system works premier particularly so
that I could upgrade my norton ghost. It makes the backups from within
windows Xp with no problem, but when I tried the recovery disc it
sarted to boot with no problems, got through the section where the
white vertical lines are on a black background, and then says please
wait. About 20 seconds later I got a blue scree which says A problem
has been detected
Machine_check_error
Stop: x0000009c ( 0x00000004,0x8089a7a0,0xb2000000,0x00070f0f )

Nothing I do will make it get any further. I treid the disc in another
machine and it goes all the way through to the recovery program with
no problems at all.
my machine is an
Abit AN8 Ultra board,
Athlon 64 3200+ chip
2 x elixir 256mb ddr ram
asus extreme ax300se PCIe graphics card
maxtor 160gb Sata drive
pioneer 109 DVD rewriter
LG DVD player
MSpro DUO multicard reader Arianet case with a 450w power supply
networked via a netgear dg834g router

Can anyone please give me any information about what might have been
going on here, and hopefully a suggestion for a way forward, without a
recovery solution ghost 10 is useless to me.
The only other reference that i have found to this problem can be
found at http://hardware.mcse.ms/message275872.html which I found by
doing a google search on the precise error message, this is another
person with exactly the same problem.


Bill Lord
I've taken a vow of poverty To annoy me send money

e-mail messages to bill hyphen lord at uku dot co dot uk
( Get rid of the spaces and use symbols for the hyphen at and dots )

GMan

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Feb 3, 2006, 2:52:04 PM2/3/06
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This is becoming unfortunately a not-uncommon problem with Ghost 10
Recovery boot CD. Some motherboards and some external USB hard drives
(where is your image stored?) seem to trigger the problem.

I suggest:

1. Open problem with Ghost free LiveChat
http://www.symantec.com/techsupp/home_homeoffice/products/ghost/nghost_10/contact.html

2. Look at the very active and excellent Radified Ghost support forum
for more info:
http://radified.com/cgi-bin/YaBB/YaBB.cgi?board=general

3. Please post if you get fix from Symantec. We're all waiting.

You're lucky you tested the Recovery boot CD BEFORE you had a problem,
unlike others!

Dave

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Feb 3, 2006, 3:20:55 PM2/3/06
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It works fine on mine with 512mb of menory. How much did the other machine
(that it worked on) have in it?


"bill lord" <wally...@uku.co.uk> wrote in message
news:oco6u1t2137u4qgt2...@4ax.com...

bill lord

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Feb 3, 2006, 5:54:47 PM2/3/06
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thanks for this I will investigate these sources and let you know if I
get a solution. I tested the disk as I do not like leaving things to
chance.

bill lord

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Feb 3, 2006, 5:54:46 PM2/3/06
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On Fri, 3 Feb 2006 15:20:55 -0500, "Dave" <funi...@hotmail.com>
wrote:

>It works fine on mine with 512mb of menory. How much did the other machine
>(that it worked on) have in it?

The other machine is an old socket A board machine, with an athlon
1600xp chip in with again 512mb of ram.

Dave

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Feb 3, 2006, 6:02:41 PM2/3/06
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So it ran on the one with 512mb and not on the one with 256mb? It might be
a memory issue.

"bill lord" <wally...@uku.co.uk> wrote in message

news:3mn7u1dkgbik1ptco...@4ax.com...

bill lord

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Feb 3, 2006, 7:51:06 PM2/3/06
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On Fri, 3 Feb 2006 18:02:41 -0500, "Dave" <funi...@hotmail.com>
wrote:

>So it ran on the one with 512mb and not on the one with 256mb? It might be
>a memory issue.

Sorry you misunderstood my first message, both machines have 512 mb
but new machine that will not boot the recovery disc has two 256
modules ( 2 X elixir 256mb )

bill lord

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Feb 9, 2006, 11:10:33 AM2/9/06
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On 3 Feb 2006 11:52:04 -0800, "GMan" <ghos...@cox.net> wrote:

Just an update, I am at the moment downloading an Iso file to create a
fresh recovery cd. I contacted the address given in 1 above and got a
reply back from them yesterday asking me to run the autorun on the cd
and then click on the validate drivers option. I did this and it told
me that there was an incompatibility in the drivers for the Nvidia
network driver. I passed this message back to symantec and have been
given access to the symantec FTP site and pointed at this particular
ISO to download.

I also found that there is some assitance at

http://hardware.mcse.ms/message275872.htm from someone who has been
having the same problem.

When I have finished the download and burned the CD and tried it I
will let you know.

bill lord

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Feb 9, 2006, 6:49:37 PM2/9/06
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On Thu, 09 Feb 2006 16:10:33 +0000, bill lord <wally...@uku.co.uk>
wrote:

Having downloaded the ISO and burned it to a CD the recovery disc now
boots the machine with no problems.

For anyone who has a similar problem to this I would suggest
validating the drivers as described above, then sending a mail to
symmantec support through the link in 1 above, telling them what the
blue screen says and also what the validate drivers option says. If
you ask for an ISO that will solve the problem described they should
give you access to their FTP site and also direct you to the ISO that
you require.

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