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I'm giving a (remote) talk on Thursday,
November 12, at noon EST.
I think it will be open to the public.
I'll post when I know more about how people can get access externally.
Title: The People Side of Designing
Smarter Cities.
Abstract: The vast majority of
scientists agree that significant changes will be necessary in this century
to avoid ecological disasters. One important aspect of this from
IBM's perspective is to focus on building "Smarter Cities" where
human activity is more effective and efficient. There are many technologies
and algorithms that can help, but in this talk we focus on the people side
of Smarter Cities. Designing for Smarter Cities requires a balance
between learning and describing what generally works across engagements
and individualizing solutions to the specifics of a city's history, culture,
language, and geography. Pattern languages and narrative techniques
offer useful tools here, especially on the human side. Usability
design challenges exist in at least three areas: 1. Designing systems that
allow people to do what they already do more efficiently; for instance,
designing still usable thermostats with much more functionality. 2.
Designing systems that tend to modify what people do. This can be
done, for instance, by making people aware of information that is now largely
unavailable (energy costs of food); by motivating people through financial
and social incentives (reducing insurance costs to drivers who drive less
erratically), 3. Designing completely new systems that incorporate both
new technologies such as ubiquitous sensors and human abilities; e.g.,
reporting accidents. In designing such systems, social factors are
often of particular importance. For example, most people do not car-pool.
A system to facilitate such behavior may need to take into account
numerous factors; negotiating activities during driving, acceptable driving
behavior, fall-back transportation, acceptable schedule slippages, social
and other vetting mechanisms to make riding with strangers feel safe and
equitable cost-sharing. Such a system has to do this in a socially sensitive
manner; e.g., you may not want to have your work colleague know that it
is their aggressive driving or taste in music that makes ride-sharing with
them unacceptable for you. The confluence of a compelling social benefit
and the necessity to design new systems with complex and subtle social
effects makes this an exciting and challenging new area for usability.
John C. Thomas
1S-A14, IBM T. J. Watson Research
PO Box 704 Yorktown Heights, NY 10598
(non-US Post Office: 19 Skyline Drive, Hawthorne, NY 10532) www.truthtable.com jcth...@us.ibm.com
(01)-914-784-7561
T/L 863-7561