The world's most modern management - in India

[prope//er]

The headline must have startled the flim-flam outta you. CH folks must
be wondering, how on earth does he go on making a statement like that.
Well, had I said, I read this in the toilet paper or Indian
"site-that-will-rape-your-computer" Express, people would go, nyeahhh,
same nationalist crap. Welcome to the brave new world of
self-flagellation, no, that is David Kirkpatrick saying that, not me.
Ooh, I see that your interest is piqued...

Gotta love this model:

Every employee rates their boss, their boss' boss, and any three other
company managers they choose, on 18 questions using a 1-5 scale. Such
360-degree evaluations are not uncommon, but at HCL all results are
posted online for every employee to see. That's un-heard-of!

And that's not all. Every HCL employee can at any time create an
electronic "ticket" to flag anything they think requires action in the
company.

Explains Nayar, "It can be 'I have a problem with my bonus,' or 'My
seat is not working,' or 'My boss sucks.'" The ticket is routed to a
manager for resolution.

Amazingly, such tickets can only be "closed" by the employees
themselves. And Nayar is vigilant that managers not intimidate
employees about creating or closing tickets. Managers are evaluated
partly based on how many tickets their departments are creating - the
more the better. Nonetheless, I'm sure it continues to be recommended
not to be the employee who regularly posts a "my boss sucks" ticket.

Source:
http://money.cnn.com/2006/04/13/magazines/fortune/fastforward_fortune/index.htm