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Subject: Re: Mac OS 10.7.2 Apple bug causes Address Book sync to fail (work-around)
From: "byron.shaheen" <byron.shah...@gmail.com>
To: Spanning Sync <spanningsync@googlegroups.com>
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Hi,

Spanning Sync is not involved in the sync process with any phone, so
it's not possible that Spanning Sync is what's causing the problem.
In fact, you mentioned that when Spanning Sync has been completely
removed and everything reset that you're still having problems.  That
right there is basically proof that Spanning Sync isn't what's causing
the issue.  When you had Spanning Sync installed, were you having sync
related issues when syncing your iCal and Address Book data with your
Google account?  What are you using the sync the phone with the
computer?


-Byron

---
Byron Shaheen
byron.shah...@spanningsync.com
http://spanningsync.com



On Mar 17, 12:26=A0pm, cnewhall <cnewh...@cnewhall.com> wrote:
> i am still having an issue with address book not syncing thru itunes when
> spanningsync is on my system. =A0in fact, even after i removed spanningsy=
nc,
> reset syncservices, terminal-reset syncservices, and rebuilt my iphone --
> address book on the iphone still would not sync. =A0seems like this has b=
een
> a problem for a while. =A0is there a solution in spanningsyncs future?
>
>
>
>
>
>
>
> On Tuesday, October 25, 2011 9:29:57 AM UTC-6, byron.shaheen wrote:
>
> > Hi all,
>
> > We recently found an Apple bug in Mac OS X 10.7.2 and/or iCloud that
> > causes the Address Book sync to fail. =A0The bug puts AddressBookSync
> > into "standby" mode, which causes the syncing of contacts to be
> > skipped. =A0Calendars will sync without issue, but contacts will not
> > sync at all. =A0You can reset the "standby" mode for Apple's
> > AddressBookSync by pasting this line into a Terminal window:
>
> > defaults delete com.apple.AddressBook.sync ABSyncInStandby
>
> > Be sure you hit the 'return' key after pasting the line into the
> > window.
>
> > If that doesn't resolve the issue, you're more than likely running
> > into another problem and we'll need to investigate. =A0If that's the
> > case, please create and email us a troubleshooting report:
>
> > * Open the Spanning Sync pref pane
> > * Click Advanced
> > * Click Create Report
> > * Email the file that appears on your desktop to
> > supp...@spanningsync.com
>
> > Thanks,
>
> > Byron
>
> > ---
> > Byron Shaheen
> > byron.shah...@spanningsync.com