reinstall doesn't recognize purchase

[chaydgc]

I purchased spanning sync a few months ago but when I entered my gmail
information during a re-install just now I got options for trial
period or purchase. How can I link back to my existing purchase and
avoid another charge?

[byron.shaheen]

Hi,

Your Spanning Sync license is tied to a single Google account. I'm
guessing you're not signing into Spanning Sync using the same Google
account you used when you purchased the license. If you still have
the PayPal receipt from the purchase, the Google account the license
is tied to will be on there. If you need to transfer your license to
a new Google account, simply email us at sup...@spanningsync.com and
provide the Google account email address the license is currently tied
to, and the Google account you want the license transferred to.

Thanks,

Byron