Google issue causing login/sync problems - Spanning Sync

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Message from discussion Google issue causing login/sync problems
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Date: Thu, 30 Jun 2011 09:59:19 -0700 (PDT)
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Subject: Re: Google issue causing login/sync problems
From: Damian <d.chadw...@gmail.com>
To: Spanning Sync <spanningsync@googlegroups.com>
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Seems to be working fine for me now.
Thanks for getting everything running again.

As inconvenient as this was, I think this kind of thing highlights the
value of having an intermediary between Google's "cloud" and one's
local services (in this case, iCal and Address Book), who is able to
fix things when they go wrong, and to work with Google to rectify
things.

If you've ever tried to get any kind of coherent support out of
Google, you realize that having someone else responsible (Spanning
Sync team in this case) is really helpful. Worth the price of the
subscription, in my opinion.

On Jun 29, 7:49=A0pm, "byron.shaheen" <byron.shah...@gmail.com> wrote:
> Hi Teri,
>
> Your problem isn't related to the Google outage at all. =A0I got your
> email and responded with what you need to do to resolve your
> particular issue.
>
> Thanks,
>
> Byron
>
> ---
> Byron Shaheen
> byron.shah...@spanningsync.comhttp://spanningsync.com
>
> On Jun 29, 5:23=A0pm, teri <teriar...@gmail.com> wrote:
>
>
>
> > Byron - I have just discovered that I have had this problem since June
> > 22. I am trying to sync now and it isn't working. The sync appears to
> > be stuck on "Waiting for Apply Sync Services," which implies it is an
> > Apple problem, not a Google problem. Or, is mine a different issue. I
> > did send in a report. Please advise.
>
> > On Jun 29, 3:05=A0pm, "byron.shaheen" <byron.shah...@gmail.com> wrote:
>
> > > Hi,
>
> > > We were able to work around the problem on Google's end, so everythin=
g
> > > should be back to normal.
>
> > > -Byron
>
> > > ---
> > > Byron Shaheen
> > > byron.shah...@spanningsync.comhttp://spanningsync.com
>
> > > On Jun 28, 7:18=A0pm, Jeff Spies <jeffsolarsp...@gmail.com> wrote:
>
> > > > Byron,
>
> > > > I do understand the problem is not due to anything that Spanning Sy=
nc has
> > > > done, but I will admit this entire episode causes me concerns over =
whether
> > > > the Google Spanning Sync system is viable.
>
> > > > If your tech staff cannot resolve this problem soon and provide mor=
e robust
> > > > service, I believe many like me will consider the move to an iPhone=
. =A0The
> > > > only reason that I did not get an iPhone was AT&T. =A0That is no lo=
nger a
> > > > problem since Verizon now offers the iPhone. =A0The sad thing is th=
at I am
> > > > very happy with my Android except for this problem with unreliable =
syncing.
> > > > =A0This problem is starting to offset my satisfaction with my Andro=
id phone.
>
> > > > I am really disappointed that Google Android is not putting a highe=
r
> > > > priority on syncing of information to their calendars and contact a=
pps. =A0I
> > > > have been a syncing user since I got my first Palm Pilot in the 90'=
s. =A0I
> > > > have always been able to manage the sync between my mobile and my l=
aptop,
> > > > until Android. =A0Android syncing with my laptop is poor overall co=
mpared to
> > > > every other system I have ever used.
>
> > > > While Google calendar and contact apps are convenient, they are not=
 a
> > > > suitable alternative for Outlook or Entourage for many business peo=
ple.
> > > > =A0Syncing between platforms is critical for many customers. =A0If =
Google cannot
> > > > solve these problems and make syncing more reliable, I think they w=
ill lose
> > > > market share to iPhones.
>
> > > > Sincerely,
>
> > > > Jeff S.
>
> > > > On Tue, Jun 28, 2011 at 4:54 PM, byron.shaheen <byron.shah...@gmail=
.com>wrote:
>
> > > > > Hi,
>
> > > > > It's all part of the Google outage. =A0We're hoping it clears up =
soon.
>
> > > > > -Byron
>
> > > > > ---
> > > > > Byron Shaheen
> > > > > byron.shah...@spanningsync.com
> > > > >http://spanningsync.com
>
> > > > > On Jun 28, 12:14 pm, protoplasm <sprots...@gmail.com> wrote:
> > > > > > We are having the same problem. I also noticed that when I go i=
nto the
> > > > > > Spanning Sync pref, I'm no longer logged in. When I try to sign=
 in I
> > > > > > get "Spanning Sync encountered an error."
>
> > > > > --
> > > > > You received this message because you are subscribed to the Googl=
e Groups
> > > > > "Spanning Sync" group.> > To post to this group, send email tospa=
nningsync@googlegroups.com.
> > > > > To unsubscribe from this group, send email to> >spanningsync+unsu=
bscribe@googlegroups.com.
> > > > > For more options, visit this group at
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