3 September 2008
Graz, Austria

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DEADLINE EXTENSION

Since many authors have asked for an extension of the submission
deadline, we will keep our submission system open for further two
weeks. The extended submission deadline is now April 28, 2008.

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This one-day special track takes place during TRIPLE-I '08 in Graz,
Austria (3 – 5 September 2008) as one programme item of I-KNOW '08.
The Special Track provides an interdisciplinary forum for
international scientists and practitioners to discuss various aspects
of Knowledge Sharing using Social Media (KSS).

The I-KNOW is part of a joint venture of the conferences united under
the brand TRIPLE-I (http://triple-i.tugraz.at/): I-KNOW –
International Conference on Knowledge Management, I-MEDIA –
International Conference on New Media Technology, and I-SEMANTICS –
International Conference on Semantic Systems. TRIPLE-I reflects the
increasing importance and convergence of Knowledge Management, New
Media Technologies and Semantic Systems. This unique concept aims at
bridging the gaps between the various communities and their technology
fields.
Background

This KSS special track is the fourth event of a series which started
at I-KNOW '05. The focus of the individual events always was on
knowledge sharing but each year a different trend was picked up. In
the first year attention was paid to knowledge sharing in research and
higher education mainly within closed environments. In the second year
the focus on research and higher education was continued but the
knowledge sharing environments then were web 2.0 applications,
especially social software, partly combined with semantic
technologies. In the last year the organisers called for contributions
dealing with social software especially in the organisational context.
This year we keep this topic since research and experiences have
grown.

In the past years different organisations – reaching from educational
institutions to large companies – gave Social Media a trial and thus
brought down the hype to earth. While in the beginnings it was not so
clear in which areas which kind of Social Media could make sense, to
which factors attention has to be paid for a successful
implementation, and what the added value could be, in the meantime
first answers have been found. Corresponding books were recently
published, conferences increasingly addressed this topic, and science
and industry published their insights in journals and magazines.
Additionally, and this is the newest development in this area, there
are first ideas about the integration of Social Media with Semantic
Technologies.
Objectives

Against the background of real world applications of Social Media, KSS
'08 tries to find answers to the following guiding research questions:

    * How is Social Media applied at the interface between enterprise
and customers or partners?
    * Which factors facilitate and impede the successful
implementation of Social Media?
    * Which Social Media applications are most promising for what
purpose?
    * What are the approaches in introducing Social Media?
    * How is Social Media integrated with semantic technologies and to
what purpose?

The special track will bring together international researchers as
well as practitioners from different organisations who will have
plenty of time for networking and real-world knowledge sharing.
Topics

KSS '08 is especially concerned with the intern application of Social
Media in small and medium sized enterprises, but also multinational
enterprises, and the application at the interface to the outside
world, namely partners, customers or even potential/former employees.
Social, technical as well as business research questions and issues
are of interest. We welcome scientific papers which present methods,
tools, technologies, best practices and case studies.

We invite submissions that deal with issues including, but are not
limited to:

    * Procedures and practices of implementing Social Media in
enterprises and at the interface to the outside world of an enterprise
    * Social Media in different business processes such as marketing,
product development, training, innovation, or customer relationship
    * Social Media in individual and collaborative work
    * Value analysis of Social Media
    * Social Network Analysis
    * Economic and social theories explaining Social Media issues
    * Integration of social software with mobile devices
    * Cross-linkage of Social Media applications
    * Social Media business models

Important Dates

28 April 2008: Submission of the full papers (8 pages)

31 May 2008: Notification of acceptance

30 June 2008: Camera ready version (8 pages)

3-5 Sept. 2008: TRIPLE-I Conference
Submission Procedure

File Types: PDF, Word for Windows
Style Guides: http://triple-i.tugraz.at/about/style_guide
Paper Submission System: http://i-know.know-center.tugraz.at/chairhelper/iknow08/submission

In case of problems or questions concerning the submission of papers,
please contact the track chairs at k...@know-center.at.
Notification of Acceptance and Publishing

Accepted papers will be published within the I-KNOW '08 conference
proceedings. At least one author of an accepted paper must register
for I-KNOW '08 before the deadline for Camera ready versions (30 June
2008).
Chairs of KSS '08

The organization team of the special track on Knowledge Sharing using
Social Media consists of the following people:

    * Gisela Granitzer, Know-Center Graz, Austria
    * Alexander Stocker, Know-Center Graz, Austria
    * Anita Wutte, Know-Center Graz, Austria
    * Patrick Hoefler, Know-Center Graz, Austria

Programme Committee

    * Tomáš Pitner, Masaryk University, Czech Republic
    * Florian Heidecke, University St. Gallen, Switzerland
    * Patrick Erren, University of Paderborn, Germany
    * Robert J. Slagter, Telematica Instituut, The Netherlands
    * Malinka Ivanova, Technical University of Sofia, Bulgaria
    * Martin Memmel, German Research Center for Artificial
Intelligence, Germany
    * Anwar Us Saeed, Pakistan Institute of Engineering and Applied
Sciences, Pakistan
    * Martin Ebner, Technische Universität Graz, Austria
    * Isa Jahnke, Ruhr-Universität Bochum, Germany
    * Martin Welker, Universität Leipzig, Germany
    * Thomas Pleil, Hochschule Darmstadt, Germany
    * Wolf Hilzensauer, Salzburg Research Forschungsgesellschaft,
Austria
    * Norbert Gronau, Universität Potsdam, Germany
    * Wolf-Fritz Riekert, Hochschule der Medien, Germany
    * Anna Maria Köck, Technical University of Graz, Austria