Hi everyone,
Content for today's 12:00 conference call. Please dial in if you're
available and would like to hear a preliminary review of platform
liaison activity and lessons learned:
616 597-8000
1002410#
Feedback, comments, questions welcome here, too!
Christine
Partner Relations, Lead Platform Liaison
Christine Egger
Update, October 16, 2008
Reminder of responsibilities and deliverables
The Lead Platform Liaison will establish a set of guiding principles
and procedures that define Social Actions' relationship to social
action platforms and will serve as Social Actions' liaison to the
platforms.
Responsibilities
1. Establish a set of guiding principles and procedures for Social
Actions' engagement with the social action platforms
2. Develop relationships with emerging and established platforms
3. Prepare six-month agreements for participating platforms for the
period October 2008 to March 2009
4. Recruit platforms to participate in the Social Actions open API and
Working Groups
5. Create opportunities, including scheduled events, for platforms to
showcase their work
6. Encourage participating platforms to feature the work of Social
Actions
Deliverables
1. Signed agreements with 15-25 platforms
2. Organized inventory of current and prospective platform partners
3. Roadmap -- outgoing Q&A about the status of the platform
relationships and how they can be developed further
Start July 7, 2008; 15 hours per week for a total of 180 hours.
Deliverable 1: Signed agreements with 15-25 platforms
In early September, via an e-Newsletter, 61 platforms were invited to
first comment on and then endorse the following statement of Social
Actions' mission and terms of collaboration. In the four weeks since,
33 platforms have endorsed this statement. Copies of related
correspondence are provided at the end of this document.
Deliverable 2: Organized inventory of current and prospective platform
partners
We're currently actively working with about half of 120+ known
platforms.
There are profiles now on the Social Actions site for 47 platforms.
The spreadsheet "Platform summary 101508," posted to the Google Group
files, provides an inventory of all profiled platforms, as well as all
of the other platforms we're tracking.
Deliverable 3: Roadmap -- outgoing Q&A about the status of the
platform relationships and how they can be developed further
What we know
The first indication that there's a relationship between Social
Actions and the platforms is that we understand them - that they've
been telling us what's important to them, and how we might help them
reach their goals.
Since July 7, we've had one-on-one conversations with about 20
platforms; hosted 17 platforms during multiple-platform conference
calls or meetings, and tracked conversations at several conferences
where multiple platforms have been part of the conversation.
Based on those sources, here's our understanding of what the platforms
are concerned about or challenged by:
Understanding the people who do, or would, take action on their site,
and responding to:
* How passionately they feel about an issue
* Timeliness/urgency of the request
* Technical barriers (incl. subtle ones like no Paypal available)
* Required transition from passive to active mode
* The influence that owing someone a favor, or being owed, has on the
decision to participate
* Their level of civic-mindedness
* Their level of technical expertise
* For NGO's, their reluctance to encourage P2P projects created on
their behalf
* How each online campaign connects to offline activities, creating
bridges to those where possible
Informing the people who do, or would, take action on their site:
* About the platform
o Create a directory w/ detailed, one-liner description of what makes
each platform unique
* About the action/campaign
o Provide sufficient, but not overwhelming, information about the
issue/action
o Relay the action's ability to scale (vs. inherent
decentralization)
o Frame the micro-philanthropic contribution as being equal in meaning
to any macro-philanthropic effort it's a part of.
o Relay the action's "depth" - closeness to what would be seen as a
"root cause" to the issue, or closeness to the "center" of what's
going on in a particular community
o Make it easy for people to see what others think about these
opportunities, ie through crowdsourced or weighted ratings
o Make it easy for people to see where actions are being taken, and
where they're needed (mapping, heatmapping?)
o Provide feedback on each action, each campaign, including
anonymous
o How that campaign has been vetted, if at all
Supporting their campaign leaders
* Create a system that keeps campaigns with low likelihood of success
from going "live" (i.e. collect pre-fundraising votes)
* Provide campaign leaders with instructions, templates, and other
tools to increase chances of their success
* Delete projects that don't reach certain benchmarks, i.e. no
donations/pledges within X days
* Contact each campaign leader personally, offer support and
suggestions
* Draw attention to successful campaigns and their leaders: blog
posts, featuring on home page
* Create a reward system for successful campaign leaders
* Organize campaigns by issue, location, etc. to make it easier for
people to find and connect with them
* Create a "tipping point" so donation/pledge etc. isn't acted on
until their sufficient buy-in from others
* Share lessons learned from successful campaign leaders
* Provide opportunities for story-telling
Attracting people to their site
* Syndicate actions (media, widgets) (includes issue of developing RSS
feeds and APIs)
Their own financial sustainability
* Attract institutional investors
* Favorable payment gateway terms
* Policy environment
* Social capital/markets issues (costs/benefits of commodifying
activity for social good)
Platforms have suggested the following roles for Social Actions
* General
* Stay platform-neutral
* Create "safe zones" where platforms can honestly share concerns,
suggestions
* Teach nonprofits how they can get involved in this space
* Specific suggestions for cross-platform resources
* A robust directory of platforms
* Forums
o Webinars
o Password-protected online forum
o 1-2 day workshops, conferences, retreats, etc.
For all platforms
For select platforms
* Promotion
* Infrastructure
o "Consolidated online giving database" that tracks who's doing what
across all of the platforms
o Microformat
Suggestion to build one that's not primarily driven by
microphilanthropy's needs, in other words, start with other popular
microformats and add to that, rather than starting from scratch.
Omidyar-supported platforms developing one soon, approaching Google
et al for promotion through December giving season
o Shared technology platform
o Shared social media platform
o Shared campaign success stories platform
o Shared reputation system
Here's how we're coming in filling that role
Social Actions aggregation, endorsement, and cross-posting
* We're continuing to improve on the Social Actions search interface
and open API
* Have processes in place for requesting an RSS feed, inviting an
endorsement, and acknowledging an endorsement
Social Actions API applications that drive users to the platform
* The applications that Joe has spearheaded have done a great job in
demonstrating the potential.
* Development underway for a cross-platform application for Kiva
(loans), GlobalGiving (donations), and Idealist (volunteering).
Suggestions:
* Website/blog
o Website copy that includes comprehensive instructions for creating a
good RSS feed
o Website display of the endorsement status directly on each platform
profile, and in a summary listing of all platforms
o A more comprehensive strategy for inviting platforms to participate
in the Social Actions Ning
o More robust "Meet the Platforms" resource (directory)
Grant/loan, international/US-only, campaign leader (individual,
group, organization), etc.
o Building out the Social Actions blog as a resource for the platforms
Platforms are starting to cross-post on the Social Actions blog and
post questions for our members
* NABUUR - great example of using the Social Actions blog to ask how
to engage more successfully with its volunteers.
* FirstGiving now cross-posting regularly on our blog
* Participating in, if not driving, the conversation around building a
robust microformat for microphilanthropy
* Forum/conferences/webinars/etc. tailored to platforms' needs
* Do a better job of sharing what we're learning more quickly and to a
broader audience
Templates
Introductions
Customized versions of the following emails were sent to 35-40
platforms:
Endorsement statement: mission and terms of Collaboration
Endorsement request
Endorsement acknowledgement
Endorsement Twitter