500 errors?

[Kosso]

Hi,

I seem to be getting Server 500 errors when attempting to communicate with the SlideShare API today.

Is this a known issues, or have some things changed?

Thanks.
Kosso

here is the PHP / cUrl code I am using - which was working fine:


    $host = "http://www.slideshare.net/api/1/get_slideshow_info";
    $ts = time();
    $hash = sha1($slideShareSecret.$ts);
    $params = array(
        "api_key"=>$slideShareApiKey,
        "ts"=>$ts,
        "hash"=>$hash,
        "slideshow_url"=>$url
    );
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL, $host);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
    curl_setopt($ch, CURLOPT_POSTFIELDS, $params);
    $reply = curl_exec($ch);
    curl_close($ch);
    $xml = simplexml_load_string($reply);


    echo "<pre>";
    print_r($xml);
    echo "</pre>";

[Enrico Foschi]

Hi, did the team released a new version?
http://groups.google.com/group/slideshare-developers/browse_thread/thread/20bf745318facc8c

Anyway, I'm having the same issue and today the code was working
perfectly (C# in my case).

Best,
Enrico

[Gee Chuang]

Hi,

Through our testing so far it seems like only calls to
`get_slideshow_info` are failing with 500 errors. Is this the case
with you Enrico?

Kosso, are you experiencing any problems with other API requests?

Thanks for the help/input, we'll try to get this resolved ASAP!
Gee


On Aug 5, 3:46 pm, Enrico Foschi <enr...@enricofoschi.com> wrote:
> Hi, did the team released a new version?http://groups.google.com/group/slideshare-developers/browse_thread/th...

[Ross Boucher]

280 Slides is also failing with 500 Errors when calling
get_slideshow_info.

-Ross

[Enrico Foschi]

Dear Gee,

yes, this is the case.

I try to get the embed code giving as parameter a slideshare_url (and
omitting slideshare_id).

If I use slideshare_id, I get "no content found".

Thanks for your quick feedback,
Enrico

[Gee Chuang]

Hi Enrico, Ross.

Thanks for all the help. We've reproduced the error and we've
determined the cause.

We'll release the fix this evening. Let us know if you still have
issues come tomorrow.

We appreciate your patience and your support!

Gee

[Enrico Foschi]

Dear Gee,

thank for the help, I'm really impressed by the support, much
appreciated.

Sure I'll let you know about the fix. Tomorrow (I'm in Dublin, so it
is 1.04: time to go...)

Best,
Enrico Foschi

[Kosso]

Hi,

For now, I'm only using 'get_slideshow_info'

Thanks,
Kosso

2008/8/6 Gee Chuang <g...@slideshare.com>

--
-------------------------------------------------------
Phreadz : Founder: http://phreadz.com
Phreadz Blog : http://phreadz.blogspot.com
Personal Blog: http://kosso.wordpress.com
Twitter: http://twitter.com/kosso

[Enrico Foschi]

Dear Gee,

I'm sorry about that, but I didn't see any improvement and I still get
the Internal Server error (500) on get_slideshow_info (the only call
we'll use).

Any news about the fix?

Thanks,
Enrico

[Gee Chuang]

Hi Enrico

The fix is currently scheduled for our weekly release; I'll see if I
can get it pushed up asap.

Thanks, and sorry about the trouble.
Gee

On Aug 6, 2008, at 12:15 AM, Enrico Foschi <enr...@enricofoschi.com>
wrote:

[Enrico Foschi]

Thanks Gee,

if we will have the fix by the end of the week that would be really
great. Currently this issue is blocking our Beta 3 release.

Thanks
Enrico

[Kosso]

Thanks Gee,

If you could try to get it fixed as soon as possible that would be great.

This is such a crucial and basic feature of the API - 'get_info', I believe it deserves to be dealt with immediately, if at all possible.

2008/8/6 Gee Chuang <g...@slideshare.com>

[Gee Chuang]

Hi All,

The release will go out as scheduled, and should be reflected by
Thursday morning California time.

Sorry about the delay.
Gee

[Enrico Foschi]

Thanks Gee.

Hope everything will work fine.

Enrico

[Enrico Foschi]

Hi Gee,

any news about the deployment?

I still get 500.

Thanks,
Enrico

[Gee Chuang]

Hi Enrico,

I'm testing the `get_slideshow_info` method right now, and am getting successful responses from the server.

Can you share some information with me about your exact API call?

Thanks
Gee

[Enrico Foschi]

Hi Gee.

The error I'm getting now is:

System.Net.WebException: The remote server returned an error: (502)
Bad Gateway. at System.Net.HttpWebRequest.GetResponse() at
slideshare.executePostCommand(String uri, String parameters).

I'm using your slideshare.cs file in a simple test ASP .NET
application. Am I doing something wrong?

Thanks,
Enrico

[Gee Chuang]

Hi Enrico,

Is this happening as we speak?

I encountered the 502 intermittently this morning, but that was due to earlier spikes in traffic.  It should be OK by now.

Gee

[Enrico Foschi]

Hi Gee,

yes, this is happening right now.

[Kosso]

Hi,

just to let know know: my PHP/cUrl code is working fine now for 'get_slideshow_info'

Kosso

2008/8/7 Enrico Foschi <enr...@enricofoschi.com>

[Kosso]

just to let *you* know, I should say ;)

2008/8/8 Kosso <kos...@gmail.com>

[Enrico Foschi]

Thanks Kosso. Actually I run the DotNetUtil solution from Slideshare
Api "as is", but still I get a timeout (no firewall blocking ports),
when I was getting it working in the same way a week ago (same
environment, nothing changed).

Thanks,
Enrico

[Enrico Foschi]

The issue has been successfully solved.

Thanks to the Slideshow staff for their great efforts, the quick
feedback and the professionality they demonstrated in this scenario.

As an "API customer" I would say I'm really satisfied.

Enrico Foschi

[Enrico Foschi]

typographic error: "SlideShare" staff, not "SlideShow" :) - it's 1.43
here, time to go :)

[Michael J.T. O'Kelly]

I'm getting 500 errors today using pyslideshare, for uploading only.
All the sample scripts except test_upload_slideshow.py finish
correctly. Can anyone else upload successfully using the API?

[Prabhu]

Hi Michael,

I wrote the python version one fine night and hardly maintained it
afterwards. Are you able to find any mismatch/issue with the api
format/code? If yes, I will be glad to give you svn access to fix the
issue.

Sorry for not able to help you more than this.

Regards,
Prabhu

[Michael J.T. O'Kelly]

The server just never replies, which doesn't seem like it could be a
problem specific to pyslideshare. What happens when you try
test_upload_slideshow.py?


Thanks,
Michael

On Aug 8, 4:08 pm, Prabhu <prabhu.subraman...@gmail.com> wrote:
> Hi Michael,
>
> I wrote the python version one fine night and hardly maintained it
> afterwards. Are you able to find any mismatch/issue with the api
> format/code? If yes, I will be glad to give you svn access to fix the
> issue.
>
> Sorry for not able to help you more than this.
>
> Regards,
> Prabhu
>
> On Fri, Aug 8, 2008 at 9:05 PM, Michael J.T. O'Kelly
>

[Michael J.T. O'Kelly]

It's working now, and I can't reproduce the original problem.
*shrug* Will post again if it resumes.

[Gee Chuang]

Hi everyone,

We were experiencing some spikes in traffic earlier today, so that might have been the cause of the timeouts.

Thanks
Gee