Re: [SiliconBeach] Digest for silicon-beach-australia@googlegroups.com - 10 Messages in 1 Topic

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Nathan Parrott

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Feb 12, 2012, 5:56:03 AM2/12/12
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Free self hosted CRM we played around with was SugarCRM, was fully featured and simple and easy to use.

Nathan

On Sun, Feb 12, 2012 at 9:53 PM, <silicon-bea...@googlegroups.com> wrote:

Group: http://groups.google.com/group/silicon-beach-australia/topics

    Alex Levashov <alex.l...@gmail.com> Feb 11 03:10AM -0800  

    My company has experience with many e-commerce platforms, while among
    ones that you referre we worked with Magento only.
     
    I think that like others wrote it depends in your objectives and
    future plans. If you are after simple shop with pretty standard
    business requirements maybe a hosted solution is a good way to go. You
    just need to select one that suite your specific needs.
     
    It also depends on how are you going to build your online store - do
    you have technical skills in-house or need to hire somebody.
     
    Magento is pretty sophisticated platform, with longer learning curve
    (due to that it is not not a cheap platform in terms of development as
    well), but lots of functionality out-of-the-box and huge number of
    extensions. I wouldn't recommend it for very simple shop with couple
    of goods and straight-forward delivery, but otherwise it is pretty
    good.
     
    My 2 cents. Good luck with your project.
     
    Cheers,
     
    Alex
     
    www.altima.net.au
     
     

     

    Matthew Ho <matt...@gmail.com> Feb 11 05:33AM -0800  

    I agree with Alex that Magento out-of-the-box is pretty good.
    Community edition is free. Magento Go is hosted and free for 30 days.
     
    Could also consider Shopify. Its a hosted solution. Not free, but
    there's a basic option for $26/month with 100 SKU's
     
    @Rob - There are also some whitelabel subscription based services I've
    seen that could be more appropriate e.g. Sassy http://saasy.com
     
    Cheers,
     
    Matt Ho
    Native Tongue
    @inspiredworlds
     

     

    Rob Manson <roB...@mob-labs.com> Feb 12 11:26AM +1100  

    @Rob, on your question about PayPal...I'd really recommend against it if
    you can avoid it. We found we were getting a 7:1 abandonment rate
    solely at the point of passing people off to PayPal. When you take this
    into account it makes it much more expensive than most people realise.
     
    Since we've integrated a direct payment API into https://buildAR.com
    this has almost completely disappeared. And because we store the users
    credit card details and offer them one-click style purchasing our sales
    are really taking off!
     
    ymmv
     
    roBman
     
     
    On Sat, 2012-02-11 at 16:07 -0800, Geoff McQueen | AffinityLive wrote:

     

    Rob Shea <zzyc...@gmail.com> Feb 11 04:34PM -0800  

    "And because we store the users credit card details and offer them one-
    click style purchasing our sales are really taking off!"
     
    And you're PCI-DSS compliant, of course?
     
    Storing credit card details or any protected information is very risky
    for start-ups and should only be done if it is core business or there
    is simply no feasible way around it. The costs and risks are just too
    high as rule, better to hand it off to someone more equipped.
     
     
     

     

    Rob Manson <roB...@mob-labs.com> Feb 12 11:41AM +1100  

    Der...of course we're PCI compliant! 8P
     
    And because we use the NAB Transact API the card details are stored with
    the bank so that adds a level of security too.
     
    roBman
     
     
    On Sat, 2012-02-11 at 16:34 -0800, Rob Shea wrote:

     

    Rob Shea <zzyc...@gmail.com> Feb 11 04:49PM -0800  

    Good! ;)
     
    You wouldn't believe how many start-ups follow the path of least
    resistance with regards to infrastructure and end up... "negligent" is
    mild.
     
    Back to PayPal, I've noticed the reverse to be true, but this is in
    the US where I think PayPal more be more established, almost universal
    even. I would be curious if anyone else has analysed (even informally)
    follow through with regard to different payment gateways.
     
     

     

    Rob Manson <roB...@mob-labs.com> Feb 12 11:53AM +1100  

    99% of our customers come from outside Australia and for us that 7:1
    ratio was pretty consistent in the US and all our other regions. ymmv
    but we found the poor PayPal UX and "low-budget" perception were the key
    drivers for this.
     
    I'd be really happy to hear other people's perspectives on this.
     
    roBman
     
     
    On Sat, 2012-02-11 at 16:49 -0800, Rob Shea wrote:

     

    Rob Shea <zzyc...@gmail.com> Feb 11 05:03PM -0800  

    I wonder if the level of internet-savviness might have skewed the
    numbers in my experiences.
     
    What the heck are PhD students of the world doing if not running
    formal analysis on the impact of various payment gateways? Seems like
    this is important research.
     
     

     

    Alon Tamir <alon.a...@gmail.com> Feb 12 12:18PM +1100  

    In our experiences at Thewallee.com, where approximately 85% of customers are international, PayPal was requested frequently from the get-go, particularly by our European customers.
     
    After adding PayPal (at launch we offered a fully integrated solution exclusively) we definitely saw an increase in conversions.
     
    We've always felt that presenting customers with options is ultimately the best policy.
     
    Hope that helps!
     

     

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