Technical Writer - Documentation Infrastructure Architect: Permanent Position with Serena Software, Inc in Bellevue, WA
aliedegon
Serena Software seeks a Documentation Infrastructure Architect / Technical
Writer for its Bellevue team, which is developing cutting edge software.
This candidate will be a part of a fantastic team and perform
high-quality, task-based documentation and user training materials for
Serena Software’s application lifecycle management products. They will
have the opportunity to develop content in a variety of media, including
online help, classroom curriculum, Web-based e-learning, and manuals.
They will Analyze user stories and interview relevant team members while
understanding user requirements and learning needs that develop document
and training designs and strategies to match these needs.
Responsibilities:
The Technical Writer/Documentation Infrastructure Architect will be asked
to do each of the following:
* Write high-quality, task-based online help and user training materials
for Serena Software’s application lifecycle management products
* Analyze user stories and interview relevant team members
* Understand user requirements and develop document designs and strategies
to match these requirements
* Design and build innovative information delivery systems for Serena Web
clients
* Implement online help and user support systems using technologies such
as XML, XSLT, and Visual Basic
* Participate in long-term projects focused on improving documentation and
user training processes and integrating into the product development
process
* Participate in peer reviews
* Be an effective and proactive member of a dynamic technical publication
team
* Work independently and collaboratively
Qualifications:
* 2+ years software technical writing experience
* Experience developing user stories and requirements into clear,
well-written, task-oriented print and online documentation
* Ability to test accuracy of documentation by setting up and running
complex software products
* 2+ years documentation infrastructure development experience using
technologies including XML, XSLT, Visual Basic, and .NET
* Familiarity with modern programming environments such as Visual Basic,
Visual C++, Visual Age Java, or Websphere Application Developer
* Experience with one or more databases desirable
* Familiarity with client/server, web services (SOA), web concepts and
nomenclature desirable
* Familiarity with XML publishing tools like XMetal, Agile methodology and
creating online tutorials, a plus
General Requirements:
* Excellent interpersonal, negotiation and communication (verbal, phone,
listening, written and editing) skills; employs a strong customer service
approach
* Excellent organizational and time-management skills
* Able to maintain a high level of productivity and work effectively under
pressure of time constraints in a fast-paced, complex, collaborative and
team-oriented agile development environment
* Flexibility to adapt to a constantly changing environment
* Tenacity in researching information
Education:
* Bachelor’s degree in English, Journalism, Technical Writing, Computer
Science, Engineering or other relevant degrees, or the equivalent in
experience and education
APPLY ONLINE:
http://www.agilerecruiter.com/agilecan/starthere.php?job=2103
/j97808
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